Blogs about: Customer Insight Portal
Featured Blog
Making Social Media Work for QSRs
Time and time again we’ve stressed the importance of both listening and responding to social media conversations. We’ve highlighted how companies like Dunkin Donuts, W Hotel, Apple and oth… more →
Customer Insight Blog
Making Social Media Work for QSRs
bigreen wrote 9 months ago: Time and time again we’ve stressed the importance of both listening and responding to social m … more →
Was The Curves Smart Program a Smart Choice?
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elaineellis wrote 12 months ago: Susan Collinge of Customer Crossroads blogged about on how Curves created a tailored customer experi … more →
Using Social Media To Get to the Root of Customer Experience for Coffee Bean & Tea Leaf
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elaineellis wrote 1 year ago: Meikah of Customer Relations: The New Competitive Edge visit to a Coffee Bean & Tea Leaf in the … more →
Leximancer Introduces LexBox
elaineellis wrote 1 year ago: Every company with a Web site should have a place for online feedback where customers can express th … more →
How customer reviews can define your advertisements
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bigreen wrote 1 year ago: In an age where the average advertisement costs thousands of dollars and requires hundreds of staff … more →
Did Apple get it right with the new MacBook?
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bigreen wrote 1 year ago: When Apple launched their new line of MacBook a few weeks ago, many people were excited to see some … more →
Comcastic Reviews on Twitter, Consumerist and Pissed Consumer
elaineellis wrote 1 year ago: Comcast made a renewed commitment to customer service and quality earlier this year. There is no dou … more →
Powerfully Simple
bigreen wrote 1 year ago: Two concepts you rarely see linked in software reviews are “powerful” and “easy to … more →
The Customer Insight Portal Reviewed on The App Gap
bigreen wrote 1 year ago: Influential blogger Bill Ives wrote a great initial review/first impression of The Customer Insight … more →
My Starbucks Idea - What Starbucks Customers Really Want
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bigreen wrote 1 year ago: In the last couple months, Starbucks joined the social media scene in a big way – launching th … more →
Leximancer - Concept Maps for Text Analytics and the Customer Insight Portal
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fbhalper wrote 1 year ago: I had the opportunity last week to learn more about Leximancer, a text analytics company with its ro … more →
A-Twitter About Sprint
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elaineellis wrote 1 year ago: Sprint, known for its lackluster customer service, recently came in last on the latest JD Power wire … more →
Why the W? Examining Reviews for the W Hotel
bigreen wrote 1 year ago: With plenty of hotel chains, vacation resorts and eclectic bed and breakfasts’ throughout the … more →
Getting to the Root of Feedback on American Eagle’s Facebook Page
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elaineellis wrote 1 year ago: Marketers can be prone to jumping onto the latest marketing craze, especially when it comes to the w … more →
Examining Message Boards: Why One Company Left United Airlines
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elaineellis wrote 1 year ago: Frequent fliers while small in number compared to the rest of fliers make up the majority of commerc … more →
Actionable Social Media: Introduction to The Customer Insight Portal
elaineellis wrote 1 year ago: Join us for a Webinar on September 24! This webinar will introduce a powerful way to gain customer i … more →
Evaluating The Energy Policies of Obama and McCain
elaineellis wrote 1 year ago: The Customer Insight Portal has proven to be uniquely powerful in finding actionable insight and roo … more →
Analyzing Yelp! Reactions to Dunkin Donuts
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elaineellis wrote 1 year ago: The Conceptual Map Analyzing Yelp Reviews of Dunkin Donuts Yelp, a social networking site, makes it … more →
Vice Presidential Candidate: Analyzing Reaction to Sarah Palin
elaineellis wrote 1 year ago: Conceptual Map of Analysis of Sarah Palin as VP Nominee John McCain’s choice of Sarah Palin as the R … more →
