Blogs about: Customer Insights
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This Wednesday's Showcase: The Experience Map
As a dedicated reader of Logic+Emotion, I could not resist placing this perspective of building out experiences in the most general forms. David Armano, shows at a 10,000 foot view of how someone mig… more →
Engage This!
This Wednesday's Showcase: The Experience Map
John wrote 1 month ago: As a dedicated reader of Logic+Emotion, I could not resist placing this perspective of building out … more →
Today is Wednesday and this is an incredibly innovative approach to communications
John wrote 1 month ago: Below is a visual of Mullen’s 7 Modes of the Mind which I find quite intriguing and very cleve … more →
Those Simple Gifts
arealityofmyown wrote 1 month ago: A gift does not have to be big nor expensive and it must be given without any expectation of somethi … more →
The questions that Forrester and Gartner clients ask the analysts
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sagecircle wrote 2 months ago: While it is illegal for analyst relations (AR) teams to wiretap the analysts, it is possible to eave … more →
Don't Forget the Details!
arealityofmyown wrote 2 months ago: Today, I received my package from Starbucks containing two packs of their new VIA ready brew instant … more →
Communication Can...
arealityofmyown wrote 2 months ago: Communication can be a powerful thing. Communication can bring synergy to the workplace. Communicati … more →
Gov 2.0, Governed Zero?
Bob wrote 2 months ago: The Obama administration has made a number of efforts to use “Gov 2.0″ to reduce the bar … more →
Re: Customer Comments, Walmart Off Target
Bob wrote 2 months ago: According to a short article in Adweek, “buzz monitor” firm Crimson Hexagon determined t … more →
Building Confidence in Your Customers
arealityofmyown wrote 2 months ago: One of the most important qualities to companies is that their customer have confidence in their pro … more →
Cents and Sentiment Analysis
Bob wrote 2 months ago: A few weeks ago, the New York Times published an article about the “emerging field of sentimen … more →
YouTube Is For More Than Laughs
aricrmonts wrote 2 months ago: When I saw this article by Medical News Today, I did a classic double take of the headline: Clues To … more →
How do I figure out what my customers want?
John wrote 2 months ago: After receiving several inquiries about how a brand can get a greater sense of who their customers a … more →
Host Your Customers' Product Reviews
Bob wrote 2 months ago: More and more companies are inviting customers to leave product reviews, including negative ones, on … more →
Lessons in Customer Experience
arealityofmyown wrote 2 months ago: Today I had the pleasure of seeing both sides of customer experience; the good and the bad. First, t … more →
Introducing the Customer Sphere: A Deeper Look at Levels of Engagement with Today's Customer
John wrote 3 months ago: In last weeks post titled “Measuring Customer Engagement: How do marketers even consider or at … more →
Lets Get Back To Basics
pctan wrote 4 months ago: With the volatility of the market and the challenges that we are currently facing, sometimes we real … more →
Customer Service at a Fast Food Joint
jauten wrote 4 months ago: Okay this may not be right but I have to do it anyway. Today I went to a fast food establishent that … more →
Customer Database: A Priceless Asset
pctan wrote 4 months ago: Innovation has played a vital role in many years for the success of an organization. However in the … more →
Special Post: BestBuy's CMO Lays the Law of the Land on Today's Customer Engagement Approach
John wrote 4 months ago: I don’t usually boast about brands and their strategies but after having spent quite some time … more →
