Blogs about: Customer Journey
Featured Blog
Zuidpark is disconnected
Onlangs gingen we voor een off-site naar het nieuwe vergadercentrum Zuidpark in Amsterdam. Ik had deze locatie om verschillende redenen gekozen; de bereikbaarheid (langs de snelweg en vlak bij ons kan… more →
EarlyBridge's Blog
Would the real content marketing please stand up?
wrote 7 hours ago: ‘Content marketing’ is a term being tossed around extensively in marketing and PR circles. There is … more →
Frustrating customer service
wrote 23 hours ago: So, I figured since I have set up this blog I would us it. Blogs are meant to be for telling people … more →
Neuromarketing Congress 2013, Part II: Gender Marketing
wrote 1 day ago: Part II of our review on the Neuromarketing Congress 2013 (April 25th, BMW Welt in Munich), this tim … more →
BMW's i brand reveals dealer network
wrote 3 days ago: BMW’s i brand of cars will begin sale this July, launching with the i3. Both the i3 and the i8 … more →
Customer Journey - the route to purchasing
wrote 3 days ago: A great email received this morning from Google (I’m a Google Agencies partner) regarding a ne … more →
Toyota Collaborator - Social Shopping?
wrote 3 days ago: Toyota Collaborator is an idea that was revealed at the Google I/O conference last week. Every autom … more →
Audi Augments Brochures
wrote 3 days ago: The new Audi Vision app uses image recognition to bring augmented reality to the pages of the new Sp … more →
An unexpected delight!
wrote 6 days ago: Bonjour to all, Here is this week’s WOW moment. How great is it to see and hear about great … more →
Hypatia Research Group Speaking Engagements for May!
wrote 2 weeks ago: May 8, 2013: Presenting Research at Conferences! Next week is SAP SAPPHIRE where Leslie Ament will b … more →
Customer experience matters!
wrote 2 weeks ago: Bonjour, Here is a great article relating how important customer experience is in order to be succ … more →
Neuromarketing Congress 2013, Part I: Age Marketing
wrote 2 weeks ago: Munich, BMW Welt, April 25th: the 6th Neuromarketing Congress was organised by Haufe Verlag and Grup … more →
Art imitating life: what your toddler can teach you about your customers
wrote 3 weeks ago: I was reading a book on a child’s development between 12-24 months. The book was showing how an 18-m … more →
how important is valet parking service in the customer experience journey
— 2 comments
wrote 3 weeks ago: These are some stories from my network of family and friends about horror experiences with valet par … more →
This week's customer experience wow moment!
wrote 3 weeks ago: Bonjour, Every week I make a point of sharing with you a great customer experience story. We do n … more →
Why Customer Journey Mapping Works | CustomerThink
wrote 3 weeks ago: Why Customer Journey Mapping Works | CustomerThink. … more →
primary journey
wrote 3 weeks ago: Click the picture to see the big one. … more →
Webloyalty's Future of Retail research: the need to understand your customer
— 2 comments
wrote 4 weeks ago: Webloyalty research – The Future of Retail – the role of insight The slowdown in the eco … more →
Make Your Employees Proud!
wrote 4 weeks ago: Bonjour, Today I share with you a great article that indicates just how important it is for your e … more →
Free WiFi in hotels? Results of a constructive discussion
— 1 comment
wrote 4 weeks ago: Weeks ago we’ve started a discussion concerning the necessity of complimentary WiFi in hotels. The r … more →
