Blogs about: Customer Management
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Must read: Stowe Boyds's The Rise Of Networks, The End Of Process
Found at http://www.stoweboyd.com/message/2009/11/the-rise-of-networks-the-end-of-process.html The industrial influence in business management and theory is profound. In essence, for the past hundred … more →
Fredzimny's Blog
Must read: Stowe Boyds's The Rise Of Networks, The End Of Process
— 2 comments
fredzimny wrote 5 days ago: Found at http://www.stoweboyd.com/message/2009/11/the-rise-of-networks-the-end-of-process.html The i … more →
Respect in business
thebusinesslad wrote 6 days ago: It’s often said that respect is something that can only be earned not bought. In my experience … more →
Client follow-ups
thebusinesslad wrote 1 week ago: One of the things that I emphasise to all my clients is the need to follow-up with your clients, whe … more →
Customer centricity ain’t gonna happen without the appropriate metrics, stupid!
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dougleather wrote 1 week ago: An American academic by the name of Steven Kerr wrote a profound article in 1975 entitled ‘On the fo … more →
Peppers & Rogers Rules to Break & Laws to Follow (a delayed book review)
fredzimny wrote 1 week ago: Don Peppers & Martha Rogers book “Rules to Break & Laws to Follow” was published … more →
Watching Don Peppers about "return on customer"
fredzimny wrote 1 week ago: Related articles by Zemanta Defining Trust in Customer Strategy and Operations (fredzimny.wordpress. … more →
Looking for higher Marketing ROI? Dig where the gold is.
timwtyler wrote 1 week ago: We rarely have to argue with a client when we sagely advise them to ‘align marketing investmen … more →
Another customer manifesto: Chris Brogan video review of BAM-Customer service (book review)
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fredzimny wrote 2 weeks ago: I work in customer service. Lots of people - as stated by Chris – are passionate about social … more →
Welcome to the Genroe1to1 Blog
Adam Ramshaw wrote 2 weeks ago: Hi and welcome to Genroe1to1 the blog outpost for Genroe. With headquarters in Sydney Australia and … more →
Key Account Management Lessons
chiefexecutive wrote 1 month ago: Phil Jesson Phil Jesson presented his workshop, “Key Account Partnerships” to CEO member … more →
A World Without Borders
b2bdigital wrote 1 month ago: The role of offline and online worlds is quickly disappearing. The proliferation of technology and b … more →
Successful formula for a steady growth
eresourceerpinfo wrote 1 month ago: Successful formula for a steady growth ERP for Chemical Industry Eresource Infotech’s ERP solu … more →
Service Standard: Good Start, But Don't Stop There
dommonkhouse wrote 1 month ago: Image by libraryman via Flickr “…universal truths by which all customer service can be m … more →
Keep Your Digital Marketing Current
b2bdigital wrote 1 month ago: Interesting article in Chief Marketer today- four tips to keep your digital marketing initiatives on … more →
Chemical Industry
eresourceerpinfo wrote 1 month ago: Successful formula for a steady growth ERP for Chemical Industry Eresource Infotech’s ERP solu … more →
31Volts' Service design: a new design discipline
fredzimny wrote 2 months ago: Service design, a new design discipline View more documents from 31volts. Related articles by Zemant … more →
The Paradox of Customer Service
subbuiyer wrote 2 months ago: Early this month on the 6th of September, I was traveling to Paris from Bangalore. I have by now sto … more →
Build Customer Share In A Down Economy
b2bdigital wrote 2 months ago: Given the growing skepticism that an economic recovery is close at hand, for business, that skeptici … more →
The Work Starts After The Sale Is Completed
Valerie Dennis wrote 2 months ago: When I was a sales rep and I closed a big account, the euphoria generally lasted about a half hour. … more →
