Blogs about: Customer Promises
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Customer promises: make them simple, tangible and authentic
A customer experience partly depends on the expectations the firm is setting about doing business with them. Low expectations + great experience = surprised. High expectations + poor experience = disa… more →
The Experience Design Scout
Customer promises: make them simple, tangible and authentic
wrote 1 year ago: A customer experience partly depends on the expectations the firm is setting about doing business wi … more →
