The TWO MEN AND A TRUCK® brand is passionately dedicated to the satisfaction of its customers. Many companies can make this claim, but somehow in the day-to-day running of the business, this focus becomes trumped by financial and employee concerns. 732 more words
Tags » Customer Satisfaction
“Knock, knock …who’s there?”
Sometimes, that isn’t the best way to sell.
Customers want your friendship. They want to feel that you care about them, and that it’s not just all about the money. 133 more words
By Danielle Haberly and Kiran Rayani
Problem solving is an art form, and Southwest Airlines makes it look like a masterpiece. After finishing last in on-time flights for the last quarter of 2013, they reevaluated their shortcomings and are now showing customers how they plan to improve service and increase customer satisfaction using this 3-winged approach. 291 more words