Blogs about: Customer Satisfaction
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Gay Pride T-shirts Now Available At Target
This Is NOT One Of The T-shirts For Sale Purveyor of all that is cheap, yet chic, Target is the nation’s #2 discount chain (behind Wal-Mart). And Target is just about to step in “it”… more →
ThoughtTech - On The Horizon
Let's stop being a jerk
wrote 12 hours ago: Today, I was flying from Bangalore to Mumbai in a 6Am flight operated by Indigo. There was a delay o … more →
Customer Satisfaction declines for Big 4 Banks
wrote 1 day ago: NAB has recently taken over the #1 spot in Customer Service for Retail Banking according to Roy Morg … more →
Six stage digital engagement
wrote 1 day ago: Thanks to GovTech for pointing me to CivicPlus’s attempt to sell web services to government by … more →
We have A Choice, Really? Part 3 of 3
wrote 1 day ago: The Future Is Our Choice The 21st century will be a century of change, transformation, new ideas and … more →
Does Your ISP have Control Issues?
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wrote 2 days ago: Earlier this week one of my clients called, saying “The Bell technician just installed an upgraded i … more →
The Good, the Bad, and the Needed of Municipal Customer Service
wrote 4 days ago: The Tulare County (California) government has launched a new customer service program. According to … more →
The unique value of customer feedback to online retailers
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wrote 4 days ago: We’re very excited to complete our first major integration so that we can bring the benefits o … more →
Improving performance through 'engagement'
wrote 4 days ago: The King’s Fund has just published a major report called “Leaderhsip and engagement for … more →
The Roof Top Experience
wrote 5 days ago: When I have a great sales experience I take note! How often does a sales person do a great job call … more →
Taking the High Road
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wrote 5 days ago: I’m a very privileged person. Every day, my life is filled with choices and by and large, they’re pr … more →
Product recalls - when QC goes wrong
wrote 5 days ago: The ‘product recall’ is regrettable part of business life. As much as firms strive to … more →
Best and Worst Service on the High Street
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wrote 5 days ago: This week, the Consumer’s Association published their latest survey on customer satisfaction in the … more →
They Booed You. Should You Boo Back?
wrote 5 days ago: When Cleveland Indians’ pitcher Chris Perez chastised fans for not showing up at the stadium and for … more →
Gay Pride T-shirts Now Available At Target
wrote 5 days ago: This Is NOT One Of The T-shirts For Sale Purveyor of all that is cheap, yet chic, Target is the nati … more →
Contemporary queuing
wrote 5 days ago: Great article on the BBC website about ‘how businesses are cashing in on queues’. It ex … more →
The John Lewis Model
wrote 5 days ago: There’s a great six minute video just appeared on the BBC website about John Lewis stores (whi … more →
i can't quit you Rogers Wireless - unfollow
wrote 5 days ago: I have a mobile device provider, let’s call it evil empire, or Rogers Wireless. And they own m … more →
ST = Q + C + PS
wrote 5 days ago: A few months ago, my pastor started a series entitled, “How Can I Get You To Leave The Church? … more →
Intentional Customer Satisfaction
wrote 6 days ago: What is the difference between customer satisfaction and intentional customer satisfaction? That … more →
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