Tags » Customer Satisfaction

Just how effective are self-service check out lanes in supermarkets?

Personally I do not use the self check out in a supermarket, largely because my competence level is low due to infrequent usage.  This means something always goes wrong and I end up having to have an employee help me through the process – most embarrassing.   40 more words

Sector: Retail

If this then that, how can the internet work for me?

If this then that (IFTTT) is a website that allows you to automate everyday interactions such as when receiving an email it will reply with a courtesy email to the sender saying whatever you like, this can help improve customer satisfaction through customer service while doing nothing extra but setting it up! 112 more words



When the doctor says “Don’t…”, do you ask “Why…”?

What do you do when you wonder “What if…”?

Do you experiment?  With food?  With new styles of clothing? 100 more words


Value Your Customers And Your Work

Customers know what they want, and they are not afraid to ask for it.

Jeff and I experienced an issue last month with our pool. It was down for two weeks due to leakage. 1,166 more words


The Gripe-O-Meter: top offenses made by restaurants [infographic]

A recent Consumer Reports survey reveals the top complaints made by restaurant-goers. Dirty silverware takes the prize for the most common complaint with dirty or ill-equipped restrooms a close second. 43 more words


Happy people = more happy people: The math of satisfaction

The TWO MEN AND A TRUCK® brand is passionately dedicated to the satisfaction of its customers. Many companies can make this claim, but somehow in the day-to-day running of the business, this focus becomes trumped by financial and employee concerns. 732 more words

Two Men And A Truck

The people in your audience are your best friends.

“Knock, knock …who’s there?”

Sometimes, that isn’t the  best way to sell.

Customers want your friendship. They want to feel that you care about them, and that it’s not just all about the money. 133 more words

Food For Thought