Tags » Customer Satisfaction

Happy people = more happy people: The math of satisfaction

The TWO MEN AND A TRUCK® brand is passionately dedicated to the satisfaction of its customers. Many companies can make this claim, but somehow in the day-to-day running of the business, this focus becomes trumped by financial and employee concerns. 732 more words

Two Men And A Truck

The people in your audience are your best friends.

“Knock, knock …who’s there?”

Sometimes, that isn’t the  best way to sell.

Customers want your friendship. They want to feel that you care about them, and that it’s not just all about the money. 133 more words

Food For Thought

Take care of your customers

This holds true not just for a B2C kind of scenario, but also B2B scenario. I work in the service industry & for me the customer relationship is of prime importance. 95 more words

Client Expectation

Right Here, Right Now – Harnessing the power of digital to serve your customers

Posted by Sam George

Customer service is not what it was a decade ago. Gone are the years when one would call a contact centre for the simplest of queries and be put on hold by an often lengthy, mostly annoying IVR system. 430 more words

Customer Service


June 12, (several years ago)

Past birthday parties had yielded presents in the form of educational toys and books. This year there were more envelopes than packages. 385 more words



All Truth exists in the future. Your customers and prospects ask daily for the truth. The customer doesn’t really expect truth. What all of us want is to make our life more enjoyable and as safe as possible. 102 more words


Friday Five: Southwest Airlines’ strategy to improve service

By Danielle Haberly and Kiran Rayani

Problem solving is an art form, and Southwest Airlines makes it look like a masterpiece. After finishing last in on-time flights for the last quarter of 2013, they reevaluated their shortcomings and are now showing customers how they plan to improve service and increase customer satisfaction using this 3-winged approach. 291 more words