Colin Shaw, a LinkedIn Influencer, today wrote about some updates to the way Delta is engaging with its customers. One change they’ve made is to update the classic one-question satisfaction survey. 203 more words
Tags » Customer Satisfaction
As individuals when thinking on our own, don’t.
Unless we are attempting to fill our bellies or empty them, chances are we are seeking safety. That too is fulfilling a basic need but our number one way of doing so involves winning the approval of others. 115 more words
Quality Assurance helps ensure you do things right the first time. However, none of us is perfect. When we do things right the first time, we reduce our costs, increase our productivity, create a greener product or service, and increase customer satisfaction. 386 more words