Blogs about: Customer Service 2
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Stop Making Excuses! …Don’t Give Me: “But My Practice Is Different”!!
I’m through with listening to dentists giving me excuses for their business inadequacies and failures. It’s amazing the list of reasons that doctors will come up with as to why certain things will not… more →
UltimatePatientExperienceBlog by David Moffet
Getting customer service right
wrote 3 hours ago: What can go wrong when trying to serve customers? It’s not an easy question to answer because custom … more →
Can your fans help the contact center?
wrote 3 hours ago: The customer is the contact center. This turns the traditional wisdom of customer service upside dow … more →
Why Queuing is the new battleground for retailers
wrote 4 hours ago: It used to be one of our great British traits. But now shoppers are falling out of love with queuing … more →
Can Support Systems be Trained to Speak “Customer”?
wrote 6 hours ago: Imagine how happy a mobile service provider (MSP) would be if instead of a customer calling in to co … more →
Stop Making Excuses! ...Don't Give Me: "But My Practice Is Different"!!
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wrote 18 hours ago: I’m through with listening to dentists giving me excuses for their business inadequacies and failure … more →
Why is negativity contagious?
wrote 1 day ago: Once again, I was stumped by what seemed like an easy-to-answer question. I had just finished a long … more →
How much business do you lose because of poor service?
wrote 1 day ago: I read this article in Call Centre Clinic featuring some new research that estimated British compani … more →
10 Quick Tips For A Great Summer Trip
wrote 1 day ago: I love working at the airport in the summer. There’s a lot of excitement. From family vacations to g … more →
Enjoy easier shopping with free shipping and free returns
wrote 1 day ago: I buy a lot of items online. Why? The selection is better. Prices are often lower. You can earn extr … more →
How Well Are You Positioned to Make The Shift to Being a "Customer Company"? Answer these 10 Questions to Find Out
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wrote 1 day ago: It takes something to run a marathon. It takes something to orient your organisation around the cus … more →
GOD HELP YOU!
wrote 1 day ago: If you are in a situation where you have signed papers & made arrangements to have “pre-ta … more →
You need three things to create a successful #startup and run a #business
wrote 1 day ago: http://startupquotes.startupvitamins.com/post/41250049224/you-need-three-things-to-create-a-s … more →
Stop focusing on the competition!
wrote 2 days ago: Stop focusing on the competition. Focus on the customer and the competitor angle will take care of i … more →
Making webchat (even) more productive
wrote 2 days ago: Consumers might love webchat – and a recent Call Centre Helper poll in which 23% cited it as their p … more →
Did THAT Just Happen?
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wrote 2 days ago: I woke up inspired today. It might have been the break in the clouds, the passing of my 41st birthda … more →
Local Partnerships = Personal Service
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wrote 2 days ago: A few days ago I had the opportunity to listen to my friend Jack Smalley speak at a morning breakfas … more →
Like Scrabble? Having Trouble With Eyesight?
wrote 3 days ago: I’ve just returned from vacation, and am trying to catch up on email and other projects, so to … more →
Teaching Any Dog New Tricks
wrote 3 days ago: Meet Kona! I’m proud to announce that my husband and I recently adopted a rescue pup who we named Ko … more →
How to Maximize your Profile
wrote 3 days ago: Communicate Your Worth The concept of worth is integral in effectively selling your services to pote … more →
