Blogs about: Customer Service Errors

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The Moment of Goof

So I walked into the Verizon store to return the TV set top box and gave my name, account number and a brief of the 6 weeks and 4 house calls it took to solve my intermittent TV reception problem, and… more →

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The Moment of Goof

mcgntr wrote 1 year ago: So I walked into the Verizon store to return the TV set top box and gave my name, account number and … more →

Tags: Training & Development, Employee Performance, Customer Service, customer service experience, Losing Customers?, lack of empathy


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