Tags » Customer Service

Northeast Consulting Group, Inc. Reviews: Great Coaches Make Great Managers!

Northeast Consulting Group, Inc. Reviews: You Can’t Be A Great Manager If You’re Not A Great Coach!
The work culture at Northeast Consulting Group is centered around having a team oriented environment that allows people to feel happy, safe, and comfortable in the workplace. 1,077 more words


Solving Problems With A Tiny Box

When faced with a problem, do you add more rules?  Do you manage to the lowest common denominator?  Do you make it harder for the best and easier for the worst? 214 more words


I Just Want A Doctor

Honestly, if I didn’t know any better I would think that the god of customer service has a personal vendetta against me and everything that I want to achieve. 901 more words


NPS from the trenches - Arnold, Robert

It’s a bit disjointed and muddled together, but decent enough to get an idea of the benefits of NPS. In terms of improving your score, most tips you ‘should’ be doing anyway. 119 more words

Customer Service

The Emerald Crab

Big up to EatOut Kenya for introducing one fine thing known as Yummy Tuesdays for foodie fanatics such as myself. Yes indeed, I am a foodie because food makes me happy. 689 more words

Customer Service

Comcast employees explain why their customer service is so terrible

How is it possible that Comcast’s customer service is so relentlessly terrible? Hint: It’s not because it’s hired a disproportionate number of people who are psychotic. 433 more words


Sicuri che sorridere ai Clienti faccia bene ai Dipendenti ?

NOTA AICEX: Un recente studio mostra che i dipendenti che a lavoro sorridono quando interagiscono con i clienti , pur talvolta non avendone “voglia”, ne risentono una volta rientrati a casa. 736 more words

Customer Service