Tags » Customer Service

Why Ignoring Customer Service is a Terrible Idea (With 5 Case Studies)

That interminable wait time while on the phone with customer service. The ‘pleasure’ of repeating your problem to four different people over the phone before at least one of them comes close to a solution. 1,771 more words

Digital Marketing

Thirty Six : A workshop with an aim of achieving client centricity

Bringing delight and contentment to the customers is what every organization aims for. Even though the needs and requirements of the customers don’t remain same forever therefore it is very important for every business to keep a close watch on the fast changing requirements of the customers. 442 more words


Talk to Globe! Or...not.

I tried to e-mail Globe about their website today. The telecom’s sucky customer service is legendary, but I thought: hey, it’s site feedback! They’ll be glad I took the time to comment. 355 more words

Customer Service

What to do if theres a power cut.

Power cuts don’t happen very often these days but if there is a power cut, do you know who to contact?


UK Power Networks is the electricity distribution company for London, the South East and the East of England.  116 more words

Video Blog

A job well done

A job well done provides its own satisfaction.” #bgdtcoaching.

However we define the day and regardless of our job status, the idea of a job well done… 251 more words

Brian Groves

why your property management business needs an annual check up

Even your property management business needs an annual check up to stay in tip-top shape.

Ongoing monitoring and evaluation of your property management business is key to ensuring it does not just survive, but succeeds in this new financial year. 1,021 more words

Jo-Anne Oliveri

Comcast – mixed messages = one result

Ryan Block’s now viral and frankly rather bizarre customer service call with Comcast is a perfect example of the damage that can be done when a business isn’t aligned in its objectives. 391 more words