Tags » Customer Service

Top 5 CRM Trends for 2014

With the stock market trading near new highs, an economy, arguably in a steady growth mode, and new business formation rebounding, marketers are finding the marketplace cluttered. 657 more words

Social Media

CSR (Customer Service Relationships)

I once worked for a man as his office manager.  He had some advice for me in phone etiquette.  He told me that I was very professional when I answered the phone but, he wanted his customers to know that I was “smiling” on my end.   640 more words


This job would be great if it weren't for the f*ing customers

So I wanted to write this post, even though I didn’t have the ideas fully flushed out, maybe by writing and with some input from others I can write a part 2 to this. 401 more words


Publix -- Yassss!

This is one absolutely amazing place, that I have never been let down by.

One in particular that has always been good to me is the Publix location off of Old Baymeadows and Southside Blvd. 261 more words


ATM delivers world-class service; Restaurant bans all kids; Cell phone turns into hotel room key

A Secret Service ATM - A Canadian Bank, TD Bank, thanks their most regular Customers in the most personalized and heartfelt way. Being a “regular” means you build relationships with employees. 75 more words

Customer Service

Gimme A Break, Lola.

On Friday I told you about the first time I saw Lola, busty queen of gold lamé. I ended that story where I did because Lola’s triumphant last word always brings a smile to my face. 923 more words

Customer Service

Extraordinary Customer Service & Loyalty

Recent research by the Gallup organization reaffirms the critical importance of having an effective customer service and loyalty program.

Gallup’s research indicates that customers who are fully engaged represent an average 23% premium in terms of wallet share, profitability, revenue, and relationship growth. 245 more words