With the stock market trading near new highs, an economy, arguably in a steady growth mode, and new business formation rebounding, marketers are finding the marketplace cluttered. 657 more words
Tags » Customer Service
So I wanted to write this post, even though I didn’t have the ideas fully flushed out, maybe by writing and with some input from others I can write a part 2 to this. 401 more words
Recent research by the Gallup organization reaffirms the critical importance of having an effective customer service and loyalty program.
Gallup’s research indicates that customers who are fully engaged represent an average 23% premium in terms of wallet share, profitability, revenue, and relationship growth. 245 more words