I had a strange experience last week, one which gave me a different perspective on call-centres – the customers view. Locked out of an online account I was in need of help so I contacted custome… more →
The Secret Diary of a Call Centrewrote 2 days ago: I’ve actually written the next blog post in rough, because there would be too much to put in a singl … more →
wrote 2 days ago: After trawling through three shops last week to try and get a replacement phone (unsuccessfully I mi … more →
wrote 1 week ago: “Open data offers a list of potholes in a city. Open services enable citizens and Government to work … more →
wrote 1 week ago: Title: Associate Director of Research and Quality Development Company: Genzyme Corporation Location: … more →
wrote 2 weeks ago: To make a business successful you not only need great entrepreneurial skills but also need the supp … more →
wrote 2 weeks ago: Last week I attended the New Client Services Essentials Advanced workshop. This workshop builds on f … more →
wrote 2 weeks ago: Title: Vice President of Professional Services Company: AuroraView LLC Location: Kirkland, Wash. Cel … more →
wrote 2 weeks ago: Title: 1) Owner 2) Licensed Real Estate Broker Company: 1) Life-Styles Salon, Inc. 2) MGM Real Estat … more →
wrote 2 weeks ago: Today, telephone answering treatment companies have grown in popularity and have developed offering … more →
wrote 3 weeks ago: Rob La Gatta, Community Advocate, shares a little bit about how mighty Modern Tribe handles customer … more →
wrote 3 weeks ago: This evening is quite weird after I wrote the last post about customer service and express how unsat … more →
wrote 4 weeks ago: I have been fortunate enough to travel to Zimbabwe to do training for Administrators. On my last tr … more →
wrote 1 month ago: Dear Matthew, Right so as you were aware I was incredibly nervous about starting my new course last … more →
wrote 1 month ago: http://adpia.client.adpinfo.com/content/INS_PC0413ClientComm?elq=b78acd9d303b49b29c542276a832f277 … more →
wrote 1 month ago: Foundation Repair: Problems associated with the foundation damage could be significant repercussions … more →
wrote 1 month ago: - In regards to why I’ve taken a while to write. I have been living a little more vicariously … more →
wrote 1 month ago: Staff engagement Let’s face it, your staff is who will be enrolling your customers and you must give … more →
wrote 1 month ago: A recent Brandweek article titled “Retail Customer Service Stinks” reported that the ser … more →
wrote 1 month ago: First and foremost, if customer loyalty is not paramount at your company it should be. Businesses lo … more →