Blogs about: Customer Strategy
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Guest Blogger: Esteban Kolsky on Customer Service and Email
Today we have a special guest with us, Esteban Kolsky. Esteban is a VP at KANA where he is very focused on great customer experiences, especially in the area of customer service. He is also an activ… more →
Customers Rock!
Does AT&T actually hate its best customers or does it just not care about them?
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michael nurse wrote 1 week ago: Mashable reports that AT&T’s CEO, Ralph De la Vega is considering a pricing strategy that … more →
Customer profitability
thebusinesslad wrote 1 month ago: The interesting thing about customer profitability is that if it is not monitored you may be panderi … more →
Why Should a Customer Buy from You? Improving your Value Proposition
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mitchellosak wrote 2 months ago: Marketers are increasingly being challenged to differentiate, support and communicate their product … more →
5 Key Questions to Get New Business Ideas Off the Ground
Paul Schwartz wrote 3 months ago: We all have great ideas, or work with people who do. How many of them actually go anywhere? Brainsto … more →
Customer Experience - still an empty promise!
dougleather wrote 4 months ago: If you google Customer Experience you have the option of reviewing 158M results. Scary isn’t it? It’ … more →
Can small brands survive - Monica Chia who developed the Karimix brand says yes
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concentric circles wrote 4 months ago: What can a small brand do to survive in a fiercely competitive market? Not much, you may think. With … more →
IT Innovation is Coming to Health Care
mitchellosak wrote 4 months ago: Over the next few years, the Canadian health care system will be one of the places to witness rapid … more →
Lessons I Learned Today 6/26/09 – Entrepreneurship; Chicks with Credit Cards
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bizlawblog wrote 4 months ago: This is a digest and recap of highlights, quotes, and comments from articles and discussions posted … more →
Richer consumer insights via ethnography & anthropology
mitchellosak wrote 4 months ago: In today’s hyper competitive consumer goods, healthcare and service industries, achieving meaningful … more →
Ford's Strategic Choices
mitchellosak wrote 4 months ago: I recently took delivery of a new Ford SUV. Apparently I am not alone. Ford has registered solid m … more →
Bored Directors...Improving the Performance of Boards
mitchellosak wrote 5 months ago: In today’s National Post, two lawyers, Jonathan Drance and Edward Waitzer, make a solid case for cha … more →
Game for Game Theory
mitchellosak wrote 5 months ago: Increasingly, companies are utilizing the science of Game Theory to understand competition and formu … more →
Africa...Growth Engine?
mitchellosak wrote 5 months ago: President Obama spent most of the last week visiting and (correctly) lecturing the Africans on good … more →
Book Review - "Answering the Ultimate Question"
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Paul Schwartz wrote 5 months ago: Since I have written in the past about Net Promoter Score (NPS) the publishers of this most recent b … more →
Making Customer Management (CM) work: some lessons from the past
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dougleather wrote 6 months ago: The return on investment from customer management can make or break a business. DOUG LEATHER, CEO of … more →
Customer Experience and Agile Maneuver: Succeeding in a Highly Dynamic Environment
Frank Capek wrote 12 months ago: There are four core processes you must execute effectively in order to succeed in any uncertain and … more →
Net Promoter the Ultimate Question: helpful or hype?
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Alan Hart wrote 12 months ago: Image from ServiceUntitled As a marketer, you cannot escape the vast number of books and articles th … more →
Customer marketing in turbulent times, expected 2009 recession for luxury goods
Alan Hart wrote 1 year ago: Image via Wikipedia In “Luxury brands go over the top to connect with wealthy clients” p … more →
Guest Blogger: Esteban Kolsky on Customer Service and Email
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Becky Carroll wrote 1 year ago: Today we have a special guest with us, Esteban Kolsky. Esteban is a VP at KANA where he is very foc … more →
