Tags » Customer Support

Respondly Launches To Simplify Your Support Team's Workflow For Emails And Tweets

The founder of Favstar, a tool that surfaces popular Twitter favourites, has launched a new startup with a Twitter focus — bringing a customer support tool called  1,246 more words


A walk in your shoes part 2: Antonia & Lauren’s diary

In the second part of our series “A walk in your shoes” we follow the experience of Support team members Antonia and Lauren as they start their week at Cardiff and Vale College, getting to grips with how the college uses… 220 more words


Light Up Your World.

Solar Energy

This was my first 3D render in photoshop, so it’s a nice milestone to have completed something completely new and unfamiliar. The energy drink idea was a fun take on the concept, however it caused some confusion about what the ad was about. 10 more words

Ad Ideas

Dumb crook of the Day

A New Hampshire man was arrested on burglary charges after police were able to track him down for stealing a laptop when he called technical support for help with the device.

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On Twitter Moderation & Customer Service ~ Konsumer Affairs Krew

I have long blogged about Twitter’s  poorly documented policies and unearned suspensions.

And @Twitter has struck again.

On April 9 @VeraVonMonika’s sister, @lareinechic, joined Twitter. 527 more words

The Kadoh! Institute

Appreciation 2014 – Day 99

Ok, I’m sure I’ve said this before, but I am so grateful/appreciative of the patience my job has taught me.  I had to call the dreaded Washington Healthcare Exchange customer support today.   226 more words


Zendesk Buys Live Chat Provider Zopim For Up To $29.8M As It Files For $150M IPO

Zendesk, the cloud-based helpdesk startup, has hit the ground running with not one but two pieces of significant news today. It’s made its first acquisition… 1,143 more words