Blogs about: Customer Visits
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How much customer "capital" have you earned?
As a product manager, there is nothing more valuable than having concrete information about the market – customers, competitors, partners – all folks that influence the “external… more →
Product Management Tips by Gopal Shenoy
How much customer "capital" have you earned?
— 4 comments
gopalshenoy wrote 5 months ago: As a product manager, there is nothing more valuable than having concrete information about the mark … more →
Customer Visit Success
uxdiva wrote 10 months ago: Boy have I been busy! My customer visits in the North East went swimmingly, but it was extremely hec … more →
Why does User Experience lack credibility in some circles?
uxdiva wrote 10 months ago: This morning I read an article in Billing & OSS World Magazine about User Experience. The title … more →
Job-related
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oakgoeseast wrote 11 months ago: As I already alluded to my internship at Lenzing Fibers Shanghai in recent posts I would like to go … more →
You want to talk to customers - ask me, I was a customer once ...
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gopalshenoy wrote 1 year ago: Have you heard this one before – I have – internal pundits claiming they know what the m … more →
Where do your customers get information?
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gopalshenoy wrote 1 year ago: When interviewing customers to determine their needs, take the time to also ask them where they get … more →
Types of customer references
Maeve Naughton wrote 1 year ago: Doing a quick search on the Internet for blogs regarding customer references, I noticed that a major … more →
Avoid excuses for not conducting customer visits
gopalshenoy wrote 1 year ago: Customer visits have always been one of my pet subjects because the only way I have learned to deliv … more →
Pain points vs. Requirements
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gopalshenoy wrote 1 year ago: I was involved in a conversation last week where we were trying to unearth customer pain points. One … more →
Voice of the customer - Tip#7 - Tackling the language barrier
gopalshenoy wrote 1 year ago: Unless your product is used only in the US, you as a product manager should make sure that you are l … more →
Voice of the customer Tip #6 - Don't listen to the same voice
gopalshenoy wrote 1 year ago: You have decided to get out of your office and embark on the journey of discovering unmet needs of c … more →
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