Tags » Customer

RBI issues additional guidelines for Indian State and District Central Co-operative Banks (StCBs and DCCBs)

The number of Indians banking with State and District Central Co-operative Banks (StCBs and DCCBs)

is significant. To further enhance the customer services in (StCBs and DCCBs), RBI issued a 38 Page circular containing additional instructions to (StCBs and DCCBs)on other areas of customer service. 230 more words


Guest Blog - Pitney Bowes: 3 Ways Banks Can Become More Customer-Centric

Years ago, you could walk into a bank and the clerk behind the counter would know your name and how you preferred to deal with your finances. 695 more words


Guidelines for Improving Customer Satisfaction and Loyalty

Everybody talks about their desire to improve levels of customer satisfaction and loyalty, but far fewer actually have a plan for doing so. Most experts would argue that you first have to have a plan – and a process – in place before you can even think about the prospects for any meaningful improvement. 1,328 more words


The customer goes on a journey

In the early stages of thinking about an idea it is a really powerful exercise to define the customer journey.

It is powerful because it can be a launch pad into gaining insight about what a customer actually needs from you – a starting point for further research. 472 more words

Customer Journey

Idiot of the day (part 1)

I decided to start a cycle of posts, each describing stupid human behaviour. Pretty much everyday something stupid happens so I will have a lot of material to work with. 163 more words