Tags » Customer

8 Data Points about the Importance of Customer Experience |

How much does the market reward companies that deliver excellent customer experience? Seven of the world’s 10 most-admired companies in 2013 excel in that area…

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Social CRM And Social Business

SEO: Google Improves Crawling for Geotargeted Sites

Ecommerce sites that use geotargeting to serve different content to customers in different countries have faced challenges with organic search. On Wednesday, Google announced its efforts to overcome these challenges, enabling more multinational sites to rank in Google’s search results. 774 more words


13 Habits of Exceptionally Likeable People

The Thrift Shops for Nova West Island have a lot of likeable people working or shopping in their boutiques. Perhaps you are one of them? 339 more words


BYOD Vs CYOD or organisation need both?

It is almost impossible to ignore mobile devices in the workplace.

Bring your own device (BYOD) also called bring your own technology (BYOT), bring your own phone (BYOP), and bring your own PC (BYOPC) refers to the policy of permitting employees to bring personally owned mobile devices (laptops, tablets, and smart phones) to their workplace, and to use those devices to access privileged company information and applications. 421 more words


Share a Coke : A Lesson in Branding

Over the last few weeks in my home country of Nigeria a Coca Cola craze has been sweeping the populace. The basic premise and tag line of this craze is ‘Share a Coke’. 671 more words


Customer Is/Not King

I was in a seminar about customer management the other week. I wasn’t impressed. While the food was impressive, the speakers were not. Given, there were some interesting ones of course, but most didn’t have anything new or even interesting to say. 485 more words


They Wait for My Lips to Stop Moving

A man came in looking for wedding bands. I led him to our trays, helped him find three plain yellow gold wedding bands, and explained, “This is all we have right now, but we can size any one of them to fit you.” 159 more words