Blogs about: Customer_advocacy
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Another step on the path forward - the new digital channels whitepaper
Going digital: The connected, collaborative path forward is finally published. The link is in the right hand nav bar, second from the top (for now). Or, to make it simple, it is also the headline ab… more →
Digital and channel-based marketing information and inspiration
Another step on the path forward - the new digital channels whitepaper
wrote 2 weeks ago: Going digital: The connected, collaborative path forward is finally published. The link is in the r … more →
7 ideas to save you money on holiday shopping...(as consumers, not marketers...)
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wrote 2 months ago: So, I am not, I admit it, a last minute holiday shopper. This is generally a boon for those who I d … more →
Oz-Blog...We're off to see the wizard
wrote 2 months ago: These guys are just "howl at the moon" hot! The power of wolves So, where exactly did my w … more →
Getting over it: the economy is no longer an excuse
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wrote 4 months ago: So, based on the 2009 IBM Institute for Business Value CRM Research, 80% of us are thinking we will … more →
Don't Yield on Customer Trust - a new case-study and whitepaper
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wrote 4 months ago: Link to whitepaper Link to Wall Street Journal Article Hi all, after working on a number of things a … more →
IBM's 2009 CRM Leadership Study: The Path Forward
wrote 4 months ago: So, I have not been blogging much lately. That is about to change. I have been taking two months t … more →
W is wow and wonderful and welcoming
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wrote 7 months ago: It’s a little depressing to me that I have really great status with a number of travel program … more →
Ah, the saga continues...the Loyalty Dis-effect
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wrote 9 months ago: So, remember when I said I doubled my business with Sephora in one fell swoop? Well, unfortunately, … more →
I break with thee, I break with thee, I break with thee …challenges in the land of loyalty
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wrote 9 months ago: “Oh, I’m sorry, that starts tomorrow,” said the teenaged clerk behind the checkout counter at Ulta. … more →
Personal Contributions to Economic Stimulus – Shopping lessons in a single blog post
wrote 10 months ago: This week has been interesting on every front. The things I got engaged in were fascinating, per u … more →
10 examples of smarter customer focus
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wrote 10 months ago: People often ask me about who I think is doing interesting things with web 2.0 and what social tools … more →
Acting like a 'J. Crew member' - Developing customer advocacy
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wrote 1 year ago: This is a note of praise. There are lots of successes – even in this new economic environment … more →
Community Don'ts - and "two do's"
wrote 1 year ago: I promised a list of community don’ts in my last posting and I intend to provide that, but two … more →
Community R/evolution
wrote 1 year ago: In a recent presentation my colleague, Jim Rudd and I gave to a 7,400-store retailer, I included a f … more →
The Freedom of Simple Speech and Customer Experienchttp://museandmaven.wordpress.com/e
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wrote 1 year ago: I recently learned a lesson – okay – if the truth is told; the lesson has been a year in … more →
Welcome to the future state of marketing
wrote 1 year ago: Hi. My name is cristene. I hope this blog can be an interactive dialogue on the future state of m … more →
