Blogs about: Customer_experience
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Another step on the path forward - the new digital channels whitepaper
Going digital: The connected, collaborative path forward is finally published. The link is in the right hand nav bar, second from the top (for now). Or, to make it simple, it is also the headline ab… more →
Digital and channel-based marketing information and inspiration
Another step on the path forward - the new digital channels whitepaper
cristene wrote 3 days ago: Going digital: The connected, collaborative path forward is finally published. The link is in the r … more →
All about the Customer
ckckjones wrote 5 days ago: In the development of our IT customer experience (itCx) initiative, I’ve been collecting enorm … more →
itCx Codex - Terminology for shared understanding
ckckjones wrote 1 week ago: The following is an initial take on a common vocabulary, in real-people terms, that we can use to be … more →
What is the purpose of itCx?
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ckckjones wrote 1 week ago: itCx is my short-hand for information technology customer experience and it exists as both blog (wha … more →
McKinsey and MIT on collaboration - and its meaning for innovative market making
cristene wrote 3 weeks ago: Link to PDF of McKinsey/McAfee interview Wanted to recap some of the great soundbytes – none o … more →
An example of smarter customer focus: Strategic Service Delivery from Opower
cristene wrote 3 weeks ago: Strategic Service Delivery is about activities that improve customer interactions through new channe … more →
7 ideas to save you money on holiday shopping...(as consumers, not marketers...)
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cristene wrote 1 month ago: So, I am not, I admit it, a last minute holiday shopper. This is generally a boon for those who I d … more →
Oz-Blog...We're off to see the wizard
cristene wrote 1 month ago: These guys are just "howl at the moon" hot! The power of wolves So, where exactly did my w … more →
Extract from the upcoming whitepaper: The Path Forward
cristene wrote 2 months ago: So, I received printed versions of the first of the five whitepapers in our 2009 CRM Leadership Stud … more →
Getting over it: the economy is no longer an excuse
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cristene wrote 3 months ago: So, based on the 2009 IBM Institute for Business Value CRM Research, 80% of us are thinking we will … more →
Don't Yield on Customer Trust - a new case-study and whitepaper
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cristene wrote 3 months ago: Link to whitepaper Link to Wall Street Journal Article Hi all, after working on a number of things a … more →
IBM's 2009 CRM Leadership Study: The Path Forward
cristene wrote 3 months ago: So, I have not been blogging much lately. That is about to change. I have been taking two months t … more →
Thought starters...for marketers
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cristene wrote 6 months ago: While I was in Finland, for what seemed like an eternity based on the hours I was working and the fa … more →
W is wow and wonderful and welcoming
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cristene wrote 6 months ago: It’s a little depressing to me that I have really great status with a number of travel program … more →
Ah, the saga continues...the Loyalty Dis-effect
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cristene wrote 8 months ago: So, remember when I said I doubled my business with Sephora in one fell swoop? Well, unfortunately, … more →
I break with thee, I break with thee, I break with thee …challenges in the land of loyalty
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cristene wrote 9 months ago: “Oh, I’m sorry, that starts tomorrow,” said the teenaged clerk behind the checkout counter at Ulta. … more →
Personal Contributions to Economic Stimulus – Shopping lessons in a single blog post
cristene wrote 10 months ago: This week has been interesting on every front. The things I got engaged in were fascinating, per u … more →
10 examples of smarter customer focus
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cristene wrote 10 months ago: People often ask me about who I think is doing interesting things with web 2.0 and what social tools … more →
Mash-up: Augmented Reality Meets Big Dirty Noisy Disparate Data
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cristene wrote 10 months ago: So, Augmented Reality (AR) is a concept we throw around to describe a very diverse set of things. W … more →
