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How One Company uses Friday Lunchtime to Improve Staff Retention

Anchor provides managed web hosting services for websites and web applications in Australia and the USA. Based in Sydney, Anchor’s employees “lead the helm”, “pilot the vessel”, and “hoist the sails” for the business.   900 more words


Letter to Kohl's

I received an e-mail this evening from Kohl’s Department Stores announcing Black Friday specials and extended hours starting on Thanksgiving evening at 6:00 p.m.  I sent this e-mail back to them: 496 more words

Ideo Shopping Cart

Turning problems into solutions: Deep Dive Methodology

  1. Identify the need
  2. Define the criteria
  3. Explore/research/investigate
  4. Generate alternate solutions
  5. Choose a solution
  6. Develop the solution
  7. Model/prototype
  8. Test and evaluate
  9. Redesign and improve

Planet "Customer" and the Black Friday Universe

To all salespeople working on Black Friday, here are my Top Ten Customers to Avoid tomorrow (assembled from many years serving terms in men’s clothing, grocery, garden and thrift store work). 503 more words


To tweet? Or not to tweet? That is the question..

When it comes to social media, some businesses are terrified. Surpringly, it’s the big brands that are more worried about damaging content than smaller ones. And who can blame them? 525 more words

Social Media

Business migration and enhancement.....a case study

Today I want to share with you a case study on a project we undertook this year.  The aim was the migration of activity from a recent acquisition into the main site including the enhancement of processes and then training the individuals. 542 more words