Blogs about: Customerservice
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Bye Bye Rosie!
Hmmm, which is imperfect. Inmates pleasuring myself selves and relieving jitteriness inwardly there grant cells, yellowish prevailing shame, whether other self be there fair shake fondness primrose no… more →
Simagjv's Weblog
Reading Buzz Canuck's 16 Social Media Trends for 2010
fredzimny wrote 4 days ago: Reading Buzz Canuck’s 16 Social Media Trends for 2010 from Agent Wildfire http://ping.fm/JIXFQ … more →
Resolutions 2010: create a social media marketing plan and this deck will help U
fredzimny wrote 6 days ago: Creating A Social Media Marketing Plan View more documents from Checkerboard. Related articles by Ze … more →
The True Meaning of the Term "Service"
Omar Upegui R. wrote 1 week ago: I became confused when I heard the word “Service” used with these agencies: Internal Revenue ‘Servic … more →
Resolutions for 2010: Enhanced Marketing
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fredzimny wrote 1 week ago: Found at http://www.customerthink.com/blog/enhanced_marketing_plan_for_2010 … more →
Learning How my Contact Center Stacks Up, So our Business Can Stand Out
fredzimny wrote 2 weeks ago: In my preparation for my presentation at the Amsterdam Sheraton about how COPC assisted us in a post … more →
Another customer manifesto: Chris Brogan video review of BAM-Customer service (book review)
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fredzimny wrote 2 weeks ago: I work in customer service. Lots of people - as stated by Chris – are passionate about social … more →
Social Media Madness
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WuLi Blog wrote 3 weeks ago: The Three-Card Monte of Customer Service? Having read all the white papers, heard the webcasts, visi … more →
Now available: Free chapter of J Bliss excellent customer service book: I love you more than my dog
fredzimny wrote 4 weeks ago: View more documents from Fred Zimny. Related articles by Zemanta Adding a New Face to Customer Servi … more →
British Airways hold their ground - no refund!
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britishairwayscustomerservicefail wrote 1 month ago: Dear Mr Bennett Thank you for coming back to us about your booking to Cape Town. I am sorry that you … more →
Latest Email to British Airways
britishairwayscustomerservicefail wrote 1 month ago: Dear Kate Inskip, I have already replied to your email, but have had no further response from BA. Wh … more →
Making mistakes when booking with British Airways
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britishairwayscustomerservicefail wrote 1 month ago: Hi people, Am I going mad, or is this unreasonable. Is it right that you can book a £701 return flig … more →
British Airways Customer Relations Response - Polite, but basically, no refund!
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britishairwayscustomerservicefail wrote 1 month ago: Dear Mr Bennett I am very sorry to learn that you have had to cancel your booking to Cape Town and h … more →
My email of complaint to British Airways
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britishairwayscustomerservicefail wrote 1 month ago: Booking reference: xxxxxx Dear Sir/Madam, I am writing to you concerning the above booking reference … more →
Fostering civic engagement in digital spaces
michelleferrier wrote 1 month ago: Michele McLellan, a fellow at the Knight Center for Digital Media has started a conversation she cal … more →
Put like this, how can you resist
Chris Moisan wrote 1 month ago: Just received an email from Be, my broadband provider, to inform me that my payment card had expired … more →
Matt Rhodes presents Customer Service and Social media
fredzimny wrote 1 month ago: Related articles by Zemanta Debunking The Myths of Social Media (futurelab.net) Are You Addicted To … more →
Building Customer Relationships is a Journey: Does Your Social Media Plan include a Map?
fredzimny wrote 2 months ago: Regular readers of this blog may be aware that I do not believe in the paradigm of true relationship … more →
Paul Lagerwaard on Customer Complaint Iceberg
fredzimny wrote 2 months ago: Related articles by Zemanta Podcast: John Goodman on the Future of Customer Service (fredzimny.wordp … more →
Loyalty, Love & Sex Can Be Bought
fredzimny wrote 2 months ago: I recently tweeted with Esteban about whether relationships are still dominant in a business context … more →
