Blogs about: Customerservice

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Bye Bye Rosie!

Hmmm, which is imperfect. Inmates pleasuring myself selves and relieving jitteriness inwardly there grant cells, yellowish prevailing shame, whether other self be there fair shake fondness primrose no… more →

Simagjv's Weblog

It's Customer-Centric Process against CRM: has a battle begun?

fredzimny wrote 3 days ago: Artist Lisa Wiseman http://www.lisawiseman.com/ Nice reflection from Dick Lee. Working within health … more →

Tags: Information Technology, Technology, CRM and Web 2.0, Leadership and Management, Operations, Front Office and Customer Service, Business Services, CRM and Web 2.0, Customer Relationship Management, Customer service management, Dick Lee, Lisa Wiseman

Forrester having a tactical view on having a customer service community

fredzimny wrote 5 days ago: Photographer: Pierre Debroux http://www.flickr.com/photos/pierredebroux/ Nice post about the benefit … more →

Tags: Information Technology, Technology, CRM and Web 2.0, Best Practice, Business, Business Services, CRM and Web 2.0, Customer experience, customer management, Customer Relationship Management, Customer service management

Online-Offline integration - is it a happening for your customer?

fredzimny wrote 1 week ago: A recent meeting with someone in the consulting industry about multichanneling in our company trigge … more →

Tags: Information Technology, Technology, CRM and Web 2.0, Leadership and Management, Operations, Front Office and Customer Service, CRM and Web 2.0, Customer experience, Customer Relationship Management, Customer service management, Front Office and Customer Service, Marketing

Customer Experience Innovation Involving Everyone

fredzimny wrote 1 week ago: Artist Kevin Muyazaki http://kevinmiyazaki.blogspot.com/ Source: http://www.customerthink.com/blog/c … more →

Tags: Information Technology, Technology, CRM and Web 2.0, Leadership and Management, Customer service management, Ways of Seeing, Transition, CRM and Web 2.0, Front Office and Customer Service, Operations, Business

CILIP New Professionals Conference: Part One — 1 comment

woodsiegirl wrote 1 week ago: The Graduate Centre at London Met. Shiny. I spent Monday at the New Professionals Conference, organi … more →

Tags: CILIP, Communication, Conferences, Marketing, newprof09, Stereotypes

Can Commonities Pay Off? — 1 comment

fredzimny wrote 1 week ago: Artist: David Bellemere http://3oneseven.com/23/david-bellemere-photography-2/ Sound management guid … more →

Tags: Information Technology, Technology, CRM and Web 2.0, Service 2.0, Leadership and Management, Vision, Customer service management, Ways of Seeing, Transition, TRENDS 2009, technology

Are lean and six sigma Prepared for the 3-Dimensial, Customer-Centric Processes you manage? — 6 comments

fredzimny wrote 1 week ago: Photographer: unknown Midst April I already posted an item from Dick Lee in which he explained why L … more →

Tags: Information Technology, Technology, CRM and Web 2.0, Service 2.0, Vision, Customer service management, Cost of Poor Quality, Six Sigma, Ways of Seeing, Transition, TRENDS 2009

Social media challenging customer service, oh yeah!! — 5 comments

fredzimny wrote 1 week ago: Photographer Andy Freeberg http://www.andyfreebergphotoart.com/ Having my roots in contact center ma … more →

Tags: Information Technology, Technology, CRM and Web 2.0, Leadership and Management, Vision, Customer service management, Ways of Seeing, change, technology, CRM and Web 2.0, Information Technology

How to be the best customer

fredzimny wrote 1 week ago: Artist Alessandro Villa http://www.flickr.com/photos/unsuono/ Good posting to see the customer servi … more →

Tags: Information Technology, Technology, CRM and Web 2.0, Vision, Customer service management, Ways of Seeing, CRM and Web 2.0, Front Office and Customer Service, Operations, customer management, Customer experience

Love at first sight: On John Goodman's Strategic Customer Service — 4 comments

fredzimny wrote 2 weeks ago: Photographer Pavel Morozov http://www.flickr.com/photos/pavlinff/ Just started reading this book and … more →

Tags: Crisis, recession and depression, Information Technology, Technology, CRM and Web 2.0, Leadership and Management, Operations, Front Office and Customer Service, Books, Business, change, CRM and Web 2.0, Customer experience

Social Media does not make a good listener — 19 comments

Wim Rampen wrote 2 weeks ago: Social Media continues to be a “hot topic” in marketing and customer services discussion arena’s. To … more →

Tags: Customer Care Operations, Customer experience, Social CRM and Webcare, Customer Relationship Management, scrm, Social CRM, Social Media, twitter, Voice of the customer

Which Goose should you chase? – Invitation to co-create next generation customer service dashboard 2.0 - — 10 comments

Wim Rampen wrote 2 weeks ago: A few weeks ago I posted a blog with the title: Why keep chasing the wrong Goose? At the end of that … more →

Tags: Customer Care Operations, Customer experience, goose chase, loyalty, performance metrics, Call Center, Contact center, customer experience management, Customer Service

Social CRM -- the new big thing was always here — 1 comment

Matt Hames wrote 3 weeks ago: I was listening to a snippet of conversation going on about social CRM, the idea of social CRM, wher … more →

Tags: Marketing, Social Media, Business, customer, Customer Relationship Management, Sales and Marketing Productivity, Social network service

What’s in it for Barbara?

edhartigan wrote 1 month ago: There is far too much crap on TV. I am talking about the UK specifically but having recently got bac … more →

Tags: Brand, NewMedia, advertising, Marketing, sainsburys, zappos

New Customer Management Benchmark Study Finds Leading Companies Increase Customer Experience Investment in Tough Economic Times

fredzimny wrote 1 month ago: Artist: Naomi Vona http://www.iamnotaphotographer.it/biography/ How to deal with customer service in … more →

Tags: Crisis, recession and depression, Information Technology, Technology, CRM and Web 2.0, Leadership and Management, Operations, Front Office and Customer Service, Brand, Business, Business Services, change, Competitive advantage

As a front office manager: never giving up to Make Cost Cutting Invisible to the Customer — 1 comment

fredzimny wrote 1 month ago: In the heydays of the greatest financial depression, the Western world ever encountered, I wrote in … more →

Tags: Operations, Front Office and Customer Service, Crisis, recession and depression, Information Technology, Technology, CRM and Web 2.0, Leadership and Management, Vision, Customer service management, Cost of Poor Quality, Lean, Depression

It might be possible: Lowering Operational Costs With Maintaining Service

fredzimny wrote 1 month ago: Artist Aya Brackett http://www.featureshoot.com/2009/06/aya-brackett-san-francisco/ Being an operat … more →

Tags: Leadership and Management, Operations, Front Office and Customer Service, Crisis, recession and depression, Vision, Customer service management, leadership, Making sense of leadership, Lean, Depression

Creating a customer experience brand

fredzimny wrote 1 month ago: Artist: Jessica Eaton www.jessicaeaton.com Found the included  pdf useful Source http://custserv.gbw … more →

Tags: Leadership and Management, Operations, Front Office and Customer Service, Information Technology, Technology, CRM and Web 2.0, Vision, Customer service management, Cost of Poor Quality, Ways of Seeing, change, Transition

Typical dutch: their contact centers not yet seeing light! — 3 comments

fredzimny wrote 1 month ago: Artist: Farhad Bomanjee http://bomanjee.com/ In summertime the press creates often their own news. S … more →

Tags: Leadership and Management, Operations, Front Office and Customer Service, Information Technology, Technology, CRM and Web 2.0, Service 2.0, Vision, Customer service management, Ways of Seeing, change, Transition


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