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Blogs about: Customerservice

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Reading Buzz Canuck's 16 Social Media Trends for 2010

fredzimny wrote 4 days ago: Reading Buzz Canuck’s 16 Social Media Trends for 2010 from Agent Wildfire http://ping.fm/JIXFQ … more →

Tags: Recovery and the way out of the crisis, recession and d, Vision, visionaries, vision things, trends, Business, Call centre, copc, customer, Market, Mass media, resolution

Resolutions 2010: create a social media marketing plan and this deck will help U

fredzimny wrote 6 days ago: Creating A Social Media Marketing Plan View more documents from Checkerboard. Related articles by Ze … more →

Tags: Vision, visionaries, vision things, trends, Recovery and the way out of the crisis, recession and d, CRM, Enterprise 2.0, social media, Web 2.0 and Informat, Business, social network, Marketing And Advertising, WordPress, Call centre, Market

The True Meaning of the Term "Service"

Omar Upegui R. wrote 1 week ago: I became confused when I heard the word “Service” used with these agencies: Internal Revenue ‘Servic … more →

Tags: Miscellaneous, Humor, Service, Consumers, taxpayers

Resolutions for 2010: Enhanced Marketing1 comment

fredzimny wrote 1 week ago: Found at http://www.customerthink.com/blog/enhanced_marketing_plan_for_2010 … more →

Tags: CRM, Enterprise 2.0, social media, Web 2.0 and Informat, Vision, visionaries, vision things, trends, Business, Consulting, customer, Customer Relationship Management, Customer service management, Direct Marketing, Employment

Learning How my Contact Center Stacks Up, So our Business Can Stand Out

fredzimny wrote 2 weeks ago: In my preparation for my presentation at the Amsterdam Sheraton about how COPC assisted us in a post … more →

Tags: Front Office and Customer Service Operations, knowledge, Vision, Cost of Poor Quality, Ways of Seeing, Business, Management, Call centre, Consulting, copc

Another customer manifesto: Chris Brogan video review of BAM-Customer service (book review) 2 comments

fredzimny wrote 2 weeks ago: I work in customer service. Lots of people -  as stated by Chris – are passionate about social … more →

Tags: Vision, visionaries, vision things, trends, Front Office and Customer Service Operations, knowledge, CRM, Enterprise 2.0, social media, Web 2.0 and Informat, Business, customer management, Social Media, Business Services, Consulting, Education and Training

Social Media Madness5 comments

WuLi Blog wrote 3 weeks ago: The Three-Card Monte of Customer Service? Having read all the white papers, heard the webcasts, visi … more →

Tags: Communication channels, Customer experience, Customer Service, online self service, Social CRM, Social Media, scrm, socialCRM, futurebiz

Now available: Free chapter of J Bliss excellent customer service book: I love you more than my dog

fredzimny wrote 4 weeks ago: View more documents from Fred Zimny. Related articles by Zemanta Adding a New Face to Customer Servi … more →

Tags: Front Office and Customer Service Operations, knowledge, CRM, Enterprise 2.0, social media, Web 2.0 and Informat, book, John Goodman, Jeanette Bliss

British Airways hold their ground - no refund!2 comments

britishairwayscustomerservicefail wrote 1 month ago: Dear Mr Bennett Thank you for coming back to us about your booking to Cape Town. I am sorry that you … more →

Tags: airlines, BA, BadCustomerService, cheapflights, customer, Flights, norefund, PR, Student

Latest Email to British Airways

britishairwayscustomerservicefail wrote 1 month ago: Dear Kate Inskip, I have already replied to your email, but have had no further response from BA. Wh … more →

Tags: airlines, BA, BadCustomerService, britishairways, cheapflights, customer, customer+experience, discoutfares, Flights

Making mistakes when booking with British Airways2 comments

britishairwayscustomerservicefail wrote 1 month ago: Hi people, Am I going mad, or is this unreasonable. Is it right that you can book a £701 return flig … more →

Tags: airlines, BA, britishairways, cheapflights, customer+experience, discoutfares, HorrorStories, longhaul, nightmare

British Airways Customer Relations Response - Polite, but basically, no refund!1 comment

britishairwayscustomerservicefail wrote 1 month ago: Dear Mr Bennett I am very sorry to learn that you have had to cancel your booking to Cape Town and h … more →

Tags: airlines, BA, BadCustomerService, britishairways, cheapflights, customer, customer+experience, discoutfares, Flights

My email of complaint to British Airways2 comments

britishairwayscustomerservicefail wrote 1 month ago: Booking reference: xxxxxx Dear Sir/Madam, I am writing to you concerning the above booking reference … more →

Tags: airlines, BA, BadCustomerService, britishairways, cheapflights, customer, customer+experience, discoutfares, Flights

Fostering civic engagement in digital spaces

michelleferrier wrote 1 month ago: Michele McLellan, a fellow at the Knight Center for Digital Media has started a conversation she cal … more →

Tags: function, Culture, hyperlocal, Service, civicengagement, Community

Put like this, how can you resist

Chris Moisan wrote 1 month ago: Just received an email from Be, my broadband provider, to inform me that my payment card had expired … more →

Tags: Biz, Clever

Matt Rhodes presents Customer Service and Social media

fredzimny wrote 1 month ago: Related articles by Zemanta Debunking The Myths of Social Media (futurelab.net) Are You Addicted To … more →

Tags: Front Office and Customer Service Operations, knowledge, CRM, Enterprise 2.0, social media, Web 2.0 and Informat, Vision, Customer service management, Ways of Seeing, change, Transition, Trends, Business

Building Customer Relationships is a Journey: Does Your Social Media Plan include a Map?

fredzimny wrote 2 months ago: Regular readers of this blog may be aware that I do not believe in the paradigm of true relationship … more →

Tags: Front Office and Customer Service Operations, knowledge, CRM, Enterprise 2.0, social media, Web 2.0 and Informat, Customer service management, Front Office and Customer Service, Operations, Business, customer management, Customer experience

Paul Lagerwaard on Customer Complaint Iceberg

fredzimny wrote 2 months ago: Related articles by Zemanta Podcast: John Goodman on the Future of Customer Service (fredzimny.wordp … more →

Tags: CRM, Enterprise 2.0, social media, Web 2.0 and Informat, Customer service management, Cost of Poor Quality, Six Sigma, Lean, Ways of Seeing, Process Management, Business, Customer experience

Loyalty, Love & Sex Can Be Bought

fredzimny wrote 2 months ago: I recently tweeted with Esteban about whether relationships are still dominant in a business context … more →

Tags: CRM, Enterprise 2.0, social media, Web 2.0 and Informat, Anna Kharina, customer management, E Kolsky, Front Office and Customer Service, Operations, Ways of Seeing


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