Tags » CustServ

The future of customer service is already with us today

The social media analysis company Hootsuite has just released a new white paper focused on the future of customer service. You can download a copy here. 254 more words

Current Affairs

Come misurare al meglio la felicità dei clienti

NOTA AICEX: l’indicatore NPS è ampiamente utilizzato da tante aziende per misurare la soddisfazione dei loro clienti. Ci ricordiamo ancora i vecchi metodi? 

Customer service was simpler in the era before big box chains and online shopping. 458 more words

Customer Experience

Food retailers competing on service

Food retailers across Europe are facing an enormous challenge at present, particularly those in the mid-sector. Budget retailers such as Aldi and Lidl from Germany are challenging rivals on price and causing many retailers to question how they can compete. 241 more words

Customer Service

Celebrating Customer Service Week

Last week was International Customer Service Week, an event started by the International Customer Service Association back in 1984 – thirty years ago! This week was originally created as a way to recognise and reward the people and companies that are focused on great customer service. 219 more words

Current Affairs

Insights into customer loyalty

This post is by Eric Dupuy, the President of Business Development at Teleperformance EMEA.

Every one of us has experienced a customer loyalty disappointment. I have been offered a renewal on my car breakdown insurance at a certain price even though I can see from adverts that it is cheaper to sign up as a new customer. 283 more words

Customer Service

Are you ignoring those silent, dissatisfied customers?

The business magazine Forbes recently featured an article that suggests only 25% of dissatisfied customers let companies know that they are unhappy with a product or service received. 307 more words

Current Affairs

Ofgem warns UK energy companies to improve customer service – or else…

The UK energy regulator, Ofgem, has described the customer service offered by the Big Six energy companies in the UK as ‘frankly awful’. This verdict was reached as the results of a national survey of energy companies was concluded – a survey Ofgem undertakes every two years to gauge how customers feel about their energy providers. 222 more words

Current Affairs