Tags » CustServ

Customers really are engaging with brands on Twitter

The Mobile Marketing Watch blog published an interesting statistic about the customer use of Twitter recently. Based on more than one billion tweets – that were addressed to companies – researchers found that 76% of them were neutral, 17.6% were positive, and 5.8% were negative. 348 more words

Current Affairs

The worst possible #custserv practices

Most of the lists we all see in business magazines are all positive; the top ten strategies you should be exploring or 5 ways to improve your team, so it was striking when… 263 more words

Current Affairs

Smettetela di deliziare i vostri clienti

#187833443 / gettyimages.com

NOTA AICEX: deliziare i propri clienti sta diventando sempre più comune. I clienti ci giudicano davvero sulla base del nostro servizio “over the top”? 401 more words

Customer Service

Il fallimento della CX nel negozio O2

NOTA AICEX: una interessante attività di mystery shopping per misurare la customer experience in alcuni negozi O2 in Gran Bretagna. Il risultato? Sembrerebbe un fallimento. 765 more words

Customer Experience

28 Customer Service Skills Learned at America's #1 Customer Service Conference

Every November Cleveland, Ohio, serves host to America’s #1 Customer Service Conference.  This 2 day educational experience is the only event that brings together world-renowned speakers, as well as brand executives, to give you two memorable days of customer experience education. 1,159 more words

Marketing

Perché avete bisogno di ambasciatori del brand

Nota Aicex: avere degli ambasciatori può aiutare un brand? Certamente si tratta di una buona di fonte di passaparola, specie sui social media.

I’m excited to have Adam Ulivi, an Internet Marketing Specialist with Tari Digital guest post today on the topic of developing your brand through  712 more words

Customer Experience

Forbes: Costruire la Customer Experience quando i clienti ne sanno molto piu' di voi.

NOTA AICEX: dopo aver discusso di come Steve Jobs “non ascoltava” i desideri dei suoi clienti, ecco una visione diametralmente opposta. I vostri clienti ne sanno molto più di voi. 673 more words

Customer Experience