Tags » CustServ

There is no such thing as bad publicity – except when it’s your customer experience

Oscar Wilde famously once said: “There is only one thing in life worse than being talked about, and that is not being talked about.” The implication was that being in the spotlight is always a good thing, no matter what the context. 545 more words

Current Affairs

Crossing the chasm – from small to global

The path to global domination has changed. Small companies can grow to become medium just by doing a bit more of whatever they do – selling products or services and scaling up to increase the size of the operation. 395 more words

Current Affairs

The future of customer service is already with us today

The social media analysis company Hootsuite has just released a new white paper focused on the future of customer service. You can download a copy here. 254 more words

Current Affairs

Come misurare al meglio la felicità dei clienti

NOTA AICEX: l’indicatore NPS è ampiamente utilizzato da tante aziende per misurare la soddisfazione dei loro clienti. Ci ricordiamo ancora i vecchi metodi? 

Customer service was simpler in the era before big box chains and online shopping. 458 more words

Customer Experience

Food retailers competing on service

Food retailers across Europe are facing an enormous challenge at present, particularly those in the mid-sector. Budget retailers such as Aldi and Lidl from Germany are challenging rivals on price and causing many retailers to question how they can compete. 241 more words

Customer Service

Celebrating Customer Service Week

Last week was International Customer Service Week, an event started by the International Customer Service Association back in 1984 – thirty years ago! This week was originally created as a way to recognise and reward the people and companies that are focused on great customer service. 219 more words

Current Affairs

Insights into customer loyalty

This post is by Eric Dupuy, the President of Business Development at Teleperformance EMEA.

Every one of us has experienced a customer loyalty disappointment. I have been offered a renewal on my car breakdown insurance at a certain price even though I can see from adverts that it is cheaper to sign up as a new customer. 283 more words

Customer Service