Tags » CustServ

Fly (and test!) Your Social Media Kite

A common childhood memory that may quickly be dying off (thanks a lot Internet!) is your first kite. Inevitably one in a series due to bad crashes, poor storage or just, you know, kid damage, a kite represents a chance to do something bigger and loftier than your current day-to-day. 812 more words

Social Media

Is T-Mobile leading the way in listening to customers?

The CEO of T-Mobile US, John Legere, has promised to shake up the entire telco industry with a series of recent blog posts highlighting a new deal for his customers. 253 more words

Current Affairs

Proof #CustServ is the new Marketing

So, you think Social Media is just a fad that won’t catch on? You don’t believe Customer service is the new marketing?

First, go read… 97 more words


My 3 Key Observations on “The State of Social Media 2014”

I wanted to share and discuss this YouTube video link by 1800 Enterprises because, in my observation, it paints a pretty accurate (and almost astounding) picture of the “state of social media” for 2014. 449 more words

Customer Service

Social Media Content for Customer Service

I recently read an article from McKinsey Quarterly about the role of social media in customer service. The article dove into the operational aspects of implementing a social media strategy. 301 more words

Customer Service

In Government, Do You Want Good Customer Service or Low Costs?

Quality, Price, Service – Select any 2.

This is the sign that supposedly hangs (or hung) in dry cleaners across the country. The point is, you can’t have all 3, so figure out – essentially – what you DON’T want. 379 more words

Business Advice

The best advice on engaging with your customers

Forbes published a list of forty different customer service quotes recently and there are some real gems contained in the list. Take a look at some of these: 256 more words

Customer Service