I call exceptional service the necessary evil for a few different reasons. First, it’s necessary, we have to do it, if we don’t, our competition will. 755 more words
Tags » CustServ
The Boston Consulting Group (BCG) is well known for their high level strategic thinking. Just this week BCG published their list of the 50 most innovative companies in the world… 351 more words
Oscar Wilde famously once said: “There is only one thing in life worse than being talked about, and that is not being talked about.” The implication was that being in the spotlight is always a good thing, no matter what the context. 545 more words
NOTA AICEX: l’indicatore NPS è ampiamente utilizzato da tante aziende per misurare la soddisfazione dei loro clienti. Ci ricordiamo ancora i vecchi metodi?
Customer service was simpler in the era before big box chains and online shopping. 458 more words