Blogs about: Custserv
Featured Blog
Making the Computer the Patient’s Friend
I had migraines – bad ones. It got to the point where I was taking aspirin almost daily, temporarily getting rid of the headache but also having painful effects on my stomach. So my wife “encouraged”… more →
Customer Service Blog
Making the Computer the Patient's Friend
wrote 2 days ago: I had migraines – bad ones. It got to the point where I was taking aspirin almost daily, temporarily … more →
Customer Service Automation: Do it Right!
wrote 3 days ago: Customer Service Automation: Do it Right!. With Watson waiting in the wings, IVRs and inadequate liv … more →
Internal Customer Service Defined
wrote 2 weeks ago: He laughed at me. I didn’t take it personally since it was just a natural reaction to something I sa … more →
Time to Buzz the Customer Service Tower
— 2 comments
wrote 2 weeks ago: Maverick, Goose, Iceman, Viper, Jester… Navy pilot call-signs are a lot like a social media av … more →
Five Social Customer Service Insights From Mr. Miyagi
— 6 comments
wrote 1 month ago: I have been a movie fan and in Customer service my entire life in one way or another. I’ve rec … more →
I'd like a burger, fries, and some customer service, please...
wrote 1 month ago: Is it too much to ask to get some consistently good customer service from a fast food restaurant? We … more →
Triage and Social Media
— 3 comments
wrote 2 months ago: What is “Triage?” Typically, it’s a medical term, defined as “the process of … more →
PR Skills & Custserv
wrote 2 months ago: Recently, I had the opportunity to be involved in the Tweetchat #Custserv founded by Marsha Collier, … more →
Missed Customer Service Opportunity
wrote 3 months ago: I was at a car dealership yesterday to schedule a service appointment for my car. While I was … more →
What Great Customer Service Looks Like in Government
wrote 4 months ago: Have you ever tried to find a store or a restaurant in the downtown of a city for the first time? Ma … more →
Customer Service Story: Withholding Information
wrote 5 months ago: Withholding Information Today has been quite the day. Despite moving into a new apartment, I came ac … more →
The Case for Multi Channel Excellence in Customer Service
— 14 comments
wrote 7 months ago: Over at the Desk.com blog, Esteban Kolsky shows (again) to be a great thought-leader. In his thought … more →
Service is the New Marketing
wrote 8 months ago: Today, millions of customers will seek help from brands on social networks. Today, your company … more →
Social Media Commerce - Where Social Media, Customer Service and Revenue Intersect
— 1 comment
wrote 8 months ago: Social Media Commerce…I love the sound of that. It’s the sound of fruition…Creatio … more →
Wake-up and Smell the Customer Service Opportunity
— 1 comment
wrote 11 months ago: I am so fortunate to share my passion for customer service and social media with amazing people on S … more →
The Good, the Bad, and the Needed of Municipal Customer Service
wrote 1 year ago: The Tulare County (California) government has launched a new customer service program. According to … more →
Trust an Important Ingredient - Lalit Kathpalia
wrote 1 year ago: Trust is an important elixir, ingredient for a good Customer Relationship. At the same time TRUST do … more →
Customer Service Survey - Are utitlities companies looking after you?
wrote 1 year ago: We are conducting a quick survey on behalf of a client and hoped you might spare five minutes to cli … more →
Hosepipe ban could cause surge in in-bound customer calls
wrote 1 year ago: <a href=”http://www.callcentrehelper.com/hosepipe-ban-could-cause-in-bound-call-surge-28712 … more →
