Tags » CustServ

“3 Reasons Why I call Exceptional Service the Necessary Evil”

I call exceptional service the necessary evil for a few different reasons.  First, it’s necessary, we have to do it, if we don’t, our competition will.  755 more words

Customer Service/leadership Training

Customer service leading from the front

In my last blog I mentioned some of the most interesting approaches to technology that are changing the way companies – and even governments – are structured. 307 more words

Current Affairs

There is no such thing as bad publicity – except when it’s your customer experience

Oscar Wilde famously once said: “There is only one thing in life worse than being talked about, and that is not being talked about.” The implication was that being in the spotlight is always a good thing, no matter what the context. 545 more words

Current Affairs

Crossing the chasm – from small to global

The path to global domination has changed. Small companies can grow to become medium just by doing a bit more of whatever they do – selling products or services and scaling up to increase the size of the operation. 395 more words

Current Affairs

The future of customer service is already with us today

The social media analysis company Hootsuite has just released a new white paper focused on the future of customer service. You can download a copy here. 254 more words

Current Affairs

Come misurare al meglio la felicità dei clienti

NOTA AICEX: l’indicatore NPS è ampiamente utilizzato da tante aziende per misurare la soddisfazione dei loro clienti. Ci ricordiamo ancora i vecchi metodi? 

Customer service was simpler in the era before big box chains and online shopping. 458 more words

Customer Experience