Tags » CustServ

The path to greater customer loyalty is through engagement

This post is by Eric Dupuy, the President of Business Development at Teleperformance EMEA.

In the past, I have written several blogs about customer loyalty from the point of view of the customer service manager trying to measure it – how can you redesign the contact centre metrics so loyalty is encouraged? 273 more words

Customer Service

FORRESTER: Customer Service ... un must to have!

Nota Aicex: fornire un eccellente customer service non è discutibile. I clienti si sentono maggiormente motivati ad esigere sempre servizi di alto livello e le aziende non possono restare indietro. 975 more words

Customer Experience

Nine ways to measure social media impact

Many customer service directors are still struggling to measure the impact of social media on their business. They can see that it is essential to support customers using these channels because that’s where the customers want to interact, but what metrics can be used to measure if all that online activity is worthwhile? 271 more words

Current Affairs

“Own Your Time & Energy Mapping ”

About five years ago, I realized we don’t manage time, we own it.  It’s ours, we’re responsible for it. It’s our job to nurture it, to protect it. 797 more words

Customer Service/leadership Training

Be where your customers are right now

The August bank holiday is gone. Summer is over and now we’re coasting to the end of another year. But for a retailer this is the build up to the golden quarter that most likely began once the last one ended in January or February. 255 more words

Current Affairs

The contact centre of the future - part one

What will the contact centre of the future look like? It’s a question that I will be exploring in three blogs over the next couple of weeks. 519 more words

Current Affairs

5 modi per fornire un'esperienza di Client Service memorabile

Nota Aicex: tutte le aziende ritengono di fornire servizi di qualità. Come facciamo a dimostrarlo? Come possiamo sapere se la qualità fornita è migliore o peggiore rispetto al passato? 1,731 more words

Customer Service