Tags » CustServ

Is T-Mobile leading the way in listening to customers?

The CEO of T-Mobile US, John Legere, has promised to shake up the entire telco industry with a series of recent blog posts highlighting a new deal for his customers. 253 more words

Current Affairs

Proof #CustServ is the new Marketing

So, you think Social Media is just a fad that won’t catch on? You don’t believe Customer service is the new marketing?

First, go read… 97 more words


My 3 Key Observations on “The State of Social Media 2014”

I wanted to share and discuss this YouTube video link by 1800 Enterprises because, in my observation, it paints a pretty accurate (and almost astounding) picture of the “state of social media” for 2014. 449 more words

Customer Service

Social Media Content for Customer Service

I recently read an article from McKinsey Quarterly about the role of social media in customer service. The article dove into the operational aspects of implementing a social media strategy. 301 more words

Customer Service

In Government, Do You Want Good Customer Service or Low Costs?

Quality, Price, Service – Select any 2.

This is the sign that supposedly hangs (or hung) in dry cleaners across the country. The point is, you can’t have all 3, so figure out – essentially – what you DON’T want. 379 more words

Business Advice

The best advice on engaging with your customers

Forbes published a list of forty different customer service quotes recently and there are some real gems contained in the list. Take a look at some of these: 256 more words

Customer Service

Why is great customer service so difficult?

This post is by Eric Dupuy, the President of Business Development at Teleperformance EMEA

Why is great customer service so difficult? When companies get so focused on delivery they often falter in the actual relationship with their customers. 220 more words

Customer Service