Tags » CX

48% want customer insights, but few get it. What’s wrong? Webcast on Mining #SocData w/@oraclesocial

Sign up for this free webcast – 2pm EDT US time Thursday 24 April (one for the early birds on Friday in APAC…) http://readytalk.com/r/nyrqbrjs0pic

According to Digiday, “48% of digital marketing executives surveyed said they focused ‘relentlessly’ on building customer insights, and yet, few are executing those strategies in meaningful ways.” A mind-boggling amount of data is being created every second, increasingly coming from social properties. 82 more words



A new Big Data @ Work whitepaper explores how technology is disrupting customer interactions and increasing demands.  In this digital age of search, social, and mobile, customers are empowered and have zero tolerance for bad experiences.  28 more words


Oracle Sales Cloud Mobile provides #smarterselling anywhere, any time, on any device @OracleCX

Oracle’s latest mobile application for sales representatives and sales managers provides a single, native application across all platforms—OS, Android, or Blackberry—phone or tablet. Only Oracle Sales Cloud Mobile provides complete and easy access to your CRM system while on the go: manage opportunities, review pipeline, adjust forecast, email your sales team, search LinkedIn—all from one application. 8 more words


Best Practices & Tools for Nailing Customer Experience

“To compete in today’s business world, you must be available, relevant and responsive – all the time.Your customers expect nothing less.” - Shep Hyken – Author of “The Amazement Revolution” 390 more words


Changing Perspectives: Putting Yourself Behind Your Customer's Eyes

Here’s a great article from Kara Goldin. I found it on LinkedIn. In it, Golden talks about how bad policy during an acquisition almost led to losses in the millions of dollars. 136 more words

New Post

How techcomm pros can lower the barriers to entry in a support system and improve the overall UX of a support channel

After serving me well for more than five years, today my LG microwave wouldn’t start. It’s unimaginable to spend a day at home with a toddler and a non-working microwave! 685 more words


Good Friday, #bestfriday

Dirty Deeds Cyclocross turned Good Friday into #bestfriday with its annual twilight prologue to open the Melbourne cx season at Brunswick velodrome.

Early showers cleared for dry racing in the infield under lights, as hot laps gave way to kids and 10-lappers for the women and men, before the finale of three-lap giggles shootout handicapped by height. 298 more words

Women's Racing