Blogs about: Dan Hesse

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Sprint's Cinematic Simian Irks Moviegoing Primate Devotees; Perturbed PETA Switches to Verizon Family Plan1 comment

Dino wrote 3 weeks ago: Oh, Sprint… making friends everywhere you go. Looks like a company ad that was created for mov … more →

Tags: media, In The News, animals, Sprint, Monkey, movie ad, horrible talking babies, E-Trade

Sprint to Offer Palm Pre

Rakesh Raman wrote 1 month ago: Sprint is bringing Palm Pre phone, which will be available June 6 in Sprint stores, Best Buy, Radio … more →

Tags: Mobile Devices, Wal-Mart, Sprint, Best Buy, palm pre, Radio Shack, Palm WebOS, palm synergy

Sprint Knows What's Happening "Now". Does That Sway Mobile Consumers?

dwag wrote 3 months ago: Brilliant, brilliant ad from Sprint. I love this commercial about 10,000 times more than Dan Hesse … more →

Tags: technology, twitter, AT&T, iPhone, Mobile, Now Network, spring

Yikes! Taking a Closer Look

Jany wrote 11 months ago: The concepts “transparency” and “joining the conversation” are being so over … more →

Tags: PR/Marketing, Marketing, Conversation, Transparency, Uhaul, Sprint, Consumerist, joe shoen, RealNetworks

Sprint tries to clean up customer service mess61 comments

mlevram wrote 1 year ago: By Michal Lev-Ram Ever since Sprint acquired Nextel in 2005, the company has become the poster child … more →

Tags: customer care, Mobile, Sprint

Sprint's best customers are hanging up136 comments

mlevram wrote 1 year ago: By Michal Lev-Ram Churn, or the rate at which customers defect to rival carriers, is one of the most … more →

Tags: AT&T, Mobile, Sprint, Verizon

Wall Street looks for a signal from Sprint9 comments

mlevram wrote 1 year ago: By Michal Lev-Ram When Sprint Nextel CEO Dan Hesse joined the wireless company last December, he in … more →

Tags: AT&T, Google, Intel, Mobile, Sprint, Verizon, Wimax

U.S. WiMAX Saved by $3.2 Billion Infusion38 comments

Om Malik wrote 1 year ago: You can all Xohm now — and call it Clearwire. The much talked about WiMAX joint venture betwee … more →

Tags: broadband, Featured, Mobile, Google, Sprint, Wimax, Comcast, clearwire, Intel

Sprint - Nextel + Deutsche Telekom

cellstrat wrote 1 year ago: Today, there is a shocking news report which states that Sprint is considering spinning off Nextel b … more →

Tags: Sprint, Wimax, 4G, Sprint, Comcast, clearwire, Deutsche Telekom, Nextel, technology merger

The Final (?) Sprint, Dan Hesse and I Update9 comments

mymediamusings wrote 1 year ago: So, in fairness to all parties below is the most recent response I received from Sprint along with m … more →

Tags: Sprint, hesse

Sprint & Dan Hesse Update 215 comments

mymediamusings wrote 1 year ago: So, after receiving my somewhat personal note from someone supposedly in Dan Hesse’s office (s … more →

Tags: godin, Sprint, sprintpcs

Sprint Responds Fast1 comment

mymediamusings wrote 1 year ago: Not sure if it was my Twitter complaint or my blog post but I did get a second response from (sort o … more →

Tags: Sprint

Sprint Ad = Fail2 comments

mymediamusings wrote 1 year ago: Well, it certainly hasn’t been a good year for Sprint.  They’re hoping to get some tract … more →

Tags: Sprint

What I Learned from BusinessWeek's Sprint Nextel Message Boards3 comments

Spencer Ante wrote 1 year ago: For the last two weeks, I’ve been on the Sprint Nextel beat at BW. And the outpouring of angst … more →

Tags: What I Learned from BusinessWeek's Sprint Nextel Messag, BusinessWeek, Call centers, Customer Service, Sprint Nextel

Sprint's dreadful customer service is CEO Hesse's No. 1 priority18 comments

mlevram wrote 1 year ago: By Michal Lev-Ram Sprint chief executive Dan Hesse faced investors for the first time Thursday as th … more →

Tags: Sprint

Sprint CEO Dan Hesse Speaks About Customer Service16 comments

Spencer Ante wrote 1 year ago: Last week, I had the opportunity to interview Sprint Nextel’s new CEO Dan Hesse for about 20 m … more →

Tags: Sprint CEO Dan Hesse Speaks About Customer Service, Call centers, Churn, Customer Service, first call resolution, Sprint Nextel

Why Sprint Nextel's Customer Service is So Bad1 comment

Spencer Ante wrote 1 year ago: Wanna see the gory insides of America’s worst customer service operation? Then read my new inv … more →

Tags: Telecom, Why Sprint Nextel's Customer Service is So Bad, BusinessWeek, Sprint Nextel, Customer Service, Call centers

Sprint Confirms WiMAX Tests on Schedule

geoffwhiting wrote 1 year ago: Sprint Nextel has hired a new CEO and confirmed that it plans to begin field-testing its Xohm-brand … more →

Tags: WiMAX, Wimax, Sprint Nextel

Wireless News: Dan Hesse, Sprint's New Mountain Climber

Dennis Smith wrote 1 year ago: 10 years and 10 months ago, I made the best decision of my career. I joined AT&T Wireless as a r … more →

Tags: Wireless News, Sprint


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