Blogs about: Delivery Considerations
Featured Blog
What do support partners want?
1. A good product (few bugs) 2. An opportunity to make revenue, both for selling and delivering support and for selling additional services 3. Easy process to get started, including a good training pr… more →
Marketing Wise
What do support partners want?
wrote 8 months ago: 1. A good product (few bugs) 2. An opportunity to make revenue, both for selling and delivering supp … more →
Incentives for Support Partners
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wrote 8 months ago: If you are using support partners the standard setup is to split the revenue with them (typical spli … more →
Local exceptions?
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wrote 10 months ago: Companies with a worldwide presence and large customers that span regions should have consistent off … more →
Engineering Support for Older Releases
wrote 1 year ago: One of the perennial causes of customer escalations and general discontent is the level of Engineeri … more →
Making Indirect Support Work
wrote 1 year ago: There are many reasons to work with partners to provide support to customers (see here for instance. … more →
Maximizing Self-Service Adoption
wrote 1 year ago: Is it possible to drive the adoption of self-service? Yes! Here are some best practices courtesy of … more →
Supporting sunsetted products
wrote 1 year ago: Is it possible to provide support for a product that is no longer supported by Engineering? And is i … more →
More knowledge base for premium customers
wrote 1 year ago: When building premium levels of support the focus is typically on assisted support features: longer … more →
Should resellers provide support?
wrote 1 year ago: Yes, resellers can provide support – and some do it well while others do not. So how do you choose? … more →
Support for custom applications?
wrote 1 year ago: If the software you support can be customized extensively, the resulting applications may be complet … more →
Limiting the Number of Support Contacts
wrote 1 year ago: Many vendors limit the number of support contacts, requesting that all support requests be funnelled … more →
