Public sector organisations don’t really like customers.
They’d prefer you’d go away and stop making all your unreasonable demands that are quite frankly BANKRUPTING them. 1,020 more words
Summer 2014 plays host to some of the very best sporting events in history and although June marked the beginning of the World Cup in Brazil, next week, in Yorkshire, home of FuturMaster UK, we will see the start of none other than the Tour de France. 260 more words
The BDO Local Gov team recently carried out a successful behaviour change pilot with three councils in Kent using “nudge” techniques to influence customer behaviour and manage demand for council tax services. 596 more words
I’m regularly asked to make presentations to groups of people (the last one being to 22 Deputy Lord Lieutenants!) to set out the issues and opportunities facing local government in the light of increasingly painful budget cuts. 583 more words