Tags » Demand Management

3 signs that you don't like your customers

Public sector organisations don’t really like customers.

They’d prefer you’d go away and stop making all your unreasonable demands that are quite frankly BANKRUPTING them. 1,020 more words

Systems Thinking

Key IT Roles for Driving Business Value

I’ve posted at length about the Business Relationship Manager (BRM) role as being key to driving business value from IT. But what other roles—typically under-served—work with the BRM in the pursuit of business value from IT? 794 more words

IT Management

GOTTA SERVE SOMEBODY

At BDO we’re passionate about working with councils to help them deliver great customer service. So we were delighted to attend the launch of a… 864 more words

Tour de France: Planning for an exceptional event!

Summer 2014 plays host to some of the very best sporting events in history and although June marked the beginning of the World Cup in Brazil, next week, in Yorkshire, home of FuturMaster UK, we will see the start of none other than the Tour de France. 260 more words

Supply Chain Management

PRESS RELEASE: Behavioural economics’ success achieved in pilot scheme for Kent Councils

The BDO Local Gov team recently carried out a successful behaviour change pilot with three councils in Kent using “nudge” techniques to influence customer behaviour and manage demand for council tax services. 596 more words

Local Government

Towards a people-centred language of demand management

Gavin Jones

I’m regularly asked to make presentations to groups of people (the last one being to 22 Deputy Lord Lieutenants!) to set out the issues and opportunities facing local government in the light of increasingly painful budget cuts. 583 more words

Summer Symposium

Demand in a Devolved UK...

By Howard Roddie, Senior Supply Chain Consultant (@HowardRoddie)

I don’t suppose any of us have started to plan for a devolved UK just yet.  It’s too far away and it might never happen.  487 more words

Supply Chain Management