Tags » Demand Management

NYSERDA + Con-Edison Have Put Millions on Table For Lighting Retrofit Projects

It’s All About Demand Management

Energy efficiency is a high priority in NY State. It may not make the five o’clock news but behind the scenes officials at NYSERDA and Con-Edison are working tirelessly to reduce energy demand, with particular focus on the NY metro area. 774 more words

Lighting Tips

What happens when customers are given the option of jumping the queue at a call center?

If you live here in the States, you may never have heard of the telecommunications company EE. But they are a major player in the United Kingdom with brands like Orange and T-Mobile. 1,082 more words


Le Grand Depart Yorkshire...A supply chain success?

By Howard Roddie, Senior Supply Chain Consultant (@HowardRoddie)

The close ties between FuturMaster head office in Paris and our UK headquarters in Yorkshire were strengthened recently with the arrival of the Tour de France in gods own country.  545 more words

Supply Chain

A culture of polite waiting

Why do you stand in line? In many Western countries, that is a silly question. You stand in line because that is what you do. Whether waiting to check out at the supermarket or get into a ballgame, standing in line is the norm. 1,042 more words


3 signs that you don't like your customers

Public sector organisations don’t really like customers.

They’d prefer you’d go away and stop making all your unreasonable demands that are quite frankly BANKRUPTING them. 1,020 more words

Systems Thinking

Key IT Roles for Driving Business Value

I’ve posted at length about the Business Relationship Manager (BRM) role as being key to driving business value from IT. But what other roles—typically under-served—work with the BRM in the pursuit of business value from IT? 794 more words

IT Management


At BDO we’re passionate about working with councils to help them deliver great customer service. So we were delighted to attend the launch of a… 864 more words