Blogs about: Detractors
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Net Promoter Score – Not Just for the Big Guys!
I recently read on one of the Net Promoter® forums a posting that asked the question “Is my company big enough for an NPS® program?”. The Poster felt that his/her company was too small to benefit from… more →
Keith Chapin's Customer Loyalty Blog
In Jesus' Own Words
Kay Stocking wrote 2 months ago: “If I am not doing the works [performing the deeds] of My Father, then do not believe Me [do not adh … more →
Detractors - You Gotta Love 'em!
Seth Kahan wrote 2 months ago: There is a Native American saying, “Bring coyote (the trickster) in the front door, or he will … more →
Net Promoter Score – Not Just for the Big Guys!
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Keith Chapin wrote 2 months ago: I recently read on one of the Net Promoter® forums a posting that asked the question “Is my company … more →
From Promoter to Detractor - A Summer Evening at Starbucks
Steve wrote 4 months ago: It’s a rare, cool summer night in McKinney, TX at the junction of 380 and 75. The sun is down … more →
You are a diamond!
successdiva wrote 4 months ago: I’ve continued to emphasis that you should be yourself—that is, that being comfortable i … more →
Net Promoter Score - Measuring Head AND Heart
Keith Chapin wrote 4 months ago: Net Promoter™ is the internationally recognized tool that measures the dimensions of loyalty. By ask … more →
it's up to you, you know. . .
successdiva wrote 5 months ago: Okay, yes, I know that frustration is essentially a negative emotion. . .but the Success Diva truly … more →
Reduce Costs with Net Promoter
Keith Chapin wrote 5 months ago: If you’re a homeowner you probably understand the concept of spending to save money. You’re encourag … more →
I Fought Sharia Law (And Sharia Law Won)
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councillorjackbrody wrote 5 months ago: Hey there constituents! How’s it going? We don’t get enough time to chat these days, do … more →
Choosing the Best Data Collection Methodology for Net Promoter Score.
Keith Chapin wrote 5 months ago: In my previous blog I offered some advice on the implementation of a Net Promoter Score® program wit … more →
Five Steps to Implementing a Net Promoter Score Program
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Keith Chapin wrote 6 months ago: You’ve bought the book “The Ultimate Question” by Fred Reichheld, visited the websites, … more →
Comcast Attempts Zealotry From Another Angle
Ashley Leckey wrote 6 months ago: In my experience, and from grumblings I’ve heard elsewhere, customer service is not the bigges … more →
Monitter Twitter?
wordofmoss wrote 7 months ago: The news is that Apple may be thinking of buying Twitter. It’s a demonstration of just how far … more →
Choose Your Loyalty Partner Carefully. Not All Partners Are Created Equal.
Keith Chapin wrote 8 months ago: Anyone can ask the question “What is the likelihood that you will recommend”, but who will trust the … more →
Setting The Right Example
thegrowth wrote 8 months ago: Tyler Hansbrough came! Tyler Hansbrough saw! Tyler Hansbrough conquered! His four year collegiate ba … more →
Are You Finally Ready To Listen To Your Customers?
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Keith Chapin wrote 8 months ago: When is the last time you asked your customers “What can we do to improve our business”? Maybe you’v … more →
ServerBeach Net Promoter Score Increases to 49
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Rajan Sodhi wrote 8 months ago: Thank you ServerBeach customers for showing us the love. In our most recent Customer Pulse Study, yo … more →
What Companies AREN'T Maximizing with Net Promoter Score
otcem wrote 9 months ago: Net Promoter Score (the score derived from subtracting the % of Detractors from the % of Promoters) … more →
Because a Lot of People Want him Dead
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keytothelockedbook wrote 9 months ago: People who envy his Bible prowess, of which he surely had been blessed with by the Holy Spirit, hate … more →
