Blogs about: Developing People
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Brunei bank managers are stars!
Last week I had the honor of conducting a 5-day leadership, communication and presentation skills course for 25 senior managers at Bank Islam Brunei Darussalam. The group was fabulous. They were hungr… more →
Grow Your Key Talent
The Peter Principle Revisited
Denise Cooper wrote 2 weeks ago: Do any of these comments sound familiar? Have you said them about someone? Have they been said about … more →
the people are the product
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eltonllin wrote 3 months ago: As I talk to more people about our community I realize that the disconnect most often begins at this … more →
Developing People in a Recession
Howard Rich wrote 4 months ago: I’ve been thinking about the problem all HR and training professionals face in a recession. H … more →
Brunei bank managers are stars!
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Rebecca Morgan wrote 7 months ago: Last week I had the honor of conducting a 5-day leadership, communication and presentation skills co … more →
Effective Customer Complaint Management course
Rebecca Morgan wrote 10 months ago: Now, more than ever before, you need to ensure every customer remains a happy customer, even when th … more →
Is training punishment for your people?
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Rebecca Morgan wrote 10 months ago: Last summer, I read an article that stuck in my memory. It was about US Airways pilots who, because … more →
Service secrets from the world's most luxurious hotel
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Rebecca Morgan wrote 11 months ago: What makes a hotel 7-star? How do the hire and train staff to ensure service literally fit for kings … more →
How to keep developing your key talent even when budgets are slashed
Rebecca Morgan wrote 11 months ago: Stellar employees highly value enhancing their skills. Studies show that professional development is … more →
Customs officers should learn the custom of respect
Rebecca Morgan wrote 11 months ago: Their job is to prevent any contraband from entering the US. But did these Customs officials have to … more →
Do your staff understand the customer experience?
Rebecca Morgan wrote 1 year ago: Are your staff putting themselves in your customers’ shoes, thinking through the customer expe … more →
What do Malaysians and North Americans have in common?
Rebecca Morgan wrote 1 year ago: I got to answer this question for myself a few weeks ago when I spoke in Kuala Lumpur, Malaysia. I h … more →
Soaring customer service
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Rebecca Morgan wrote 1 year ago: The last seminar in Singapore was for 90 cabin crew of Singapore Airlines. I’d flown from SFO … more →
Singaporeans show their hospitality
Rebecca Morgan wrote 1 year ago: In Singapore, I was honored to work with superb clients. Thanks to Philip Tan of Professional Sales … more →
Customer service and sales observations from India and Singapore
Rebecca Morgan wrote 1 year ago: I spent all of January in Singapore and India, so got to observe lots of good and bad sales and serv … more →
The less-than-festive holiday lunch service
Rebecca Morgan wrote 2 years ago: A friend and I scheduled a special holiday lunch at one of the finest San Francisco hotels. Unfortun … more →
Developing People and Gardening
Mike Chitty wrote 2 years ago: Michael McKinney over at Leading Blog has found some great stuff on developing people from Lord Shar … more →
Acknowledge the good stuff
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Rebecca Morgan wrote 2 years ago: My friend Mike Robbins’ delivers amazing presentations using appreciation to deepen relationsh … more →
Can you compete for top talent with Google-like companies?
Rebecca Morgan wrote 2 years ago: In today’s San José Mercury News, reporter Dean Takahashi shares what he learned on a recent G … more →
Invitation for You
Rebecca Morgan wrote 2 years ago: You are invited to sample a program we created to meet a need multiple clients expressed. It’s … more →
