Tags » EMEA

September 2014: M&A Trends & Outlook: Global, US, Latin America, Europe, Middle East & Africa, APAC

As done previously, I found it a right time now to look at M&A trends and I am glad to share with you the last several publications, survey results and analysis that I had the opportunity to read about the last M&A trends around the world: 758 more words


Lexmark to buy Readsoft and extend in EMEA

The US-based corporation continues its transformation from a hardware-centric to a solutions provider. After revealing, in 2013, its plans to grow revenue from content and process management 10% per year, the company makes an important step forward: acquiring the Swedish software maker ReadSoft and combining it with Perceptive Software. 332 more words

Fire Up the Flux Capacitor and Crank It Up to Terabit Scale!

By Geoff Bennett

Infinera Product Evangelist

Wait a minute…a terabit super-channel?  Haven’t we seen that somewhere before?  Of course we have – as we all know optical hero experiments tend to lead real products by many years, and in some cases (like… 1,255 more words

Infinera DTN-X

Strategies for earning loyalty from your customers

This post is by Eric Dupuy, the President of Business Development at Teleperformance EMEA.

I’m very interested in the way companies can encourage greater loyalty from customers. 282 more words

Customer Service

'Project Tea Cosy'

Wedgwood known for all things Tea, have joined forces with the British Fashion Council (BFC) to create a project called ‘Project Tea Cosy’, this is a creative alliance with BFC and their millinery programme BFC Headonism. 163 more words


Can the use of Customer Effort Score help you get more business?

This post is by Eric Dupuy, the President of Business Development at Teleperformance EMEA.

In my last few blogs I have explored how Customer Effort Score (CES) may be considered as a better way to measure the satisfaction of your customers – especially when compared to more traditional metrics such as the Net Promoter Score (NPS). 286 more words

Customer Service

How can supermarkets improve their #custserv?

Supermarket retailers in Europe are facing an uncertain future. For a long time the key to success was scale – bigger was better and there are now some enormous hypermarkets carrying tens of thousands of different products. 304 more words

Customer Service