Tags » EMEA

Strategies for earning loyalty from your customers

This post is by Eric Dupuy, the President of Business Development at Teleperformance EMEA.

I’m very interested in the way companies can encourage greater loyalty from customers. 282 more words

Customer Service

'Project Tea Cosy'

Wedgwood known for all things Tea, have joined forces with the British Fashion Council (BFC) to create a project called ‘Project Tea Cosy’, this is a creative alliance with BFC and their millinery programme BFC Headonism. 163 more words

Fashion

Can the use of Customer Effort Score help you get more business?

This post is by Eric Dupuy, the President of Business Development at Teleperformance EMEA.

In my last few blogs I have explored how Customer Effort Score (CES) may be considered as a better way to measure the satisfaction of your customers – especially when compared to more traditional metrics such as the Net Promoter Score (NPS). 286 more words

Customer Service

How can supermarkets improve their #custserv?

Supermarket retailers in Europe are facing an uncertain future. For a long time the key to success was scale – bigger was better and there are now some enormous hypermarkets carrying tens of thousands of different products. 304 more words

Customer Service

Driving key solutions in Africa, the Middle and Far East with GDS-Hantarex FIDS displays

In Eastern and African airport markets what most contractors and system integrators are seeking for their airport displays projects can be summarized in three concepts : “TURN KEY SERVICE”,”CO-OPERATION” and “FLEXIBILITY” . 304 more words

Corporate - Displays

End of my Google contract

It feels like I only recently started, but my time at Google has already come to an end! 11 months have passed in what feels like two or three. 728 more words

Blog

European Medicines Agency recommends 39 medicines for human use for marketing authorisation in first half of 2014

10/07/2014

European Medicines Agency recommends 39 medicines for human use for marketing authorisation in first half of 2014

Thirty-nine medicines for human use were recommended for marketing authorisationby the European Medicines Agency’s Committee for Medicinal Products for Human Use (CHMP) in the first half of 2014, compared with 44 in first half of 2013 and 33 in first half of 2012. 565 more words

EU PIPELINE