Tags » EMEA

The Many Lives of Gamers

It’s the end of a busy day and Fernando, a 19-year-old from Brazil, is winding down by playing a game on Facebook. The customs broker and chemical engineering student settles into his evening routine of watching “The Walking Dead,” playing Candy Crush and checking WhatsApp before going to sleep. 793 more words


Extreme customer expectations have gone global

Two-thirds of consumers in the US, UK and Australia will only call a free customer service number as a last-resort when all other options have failed. 241 more words

Customer Service

Three-quarters of big companies to increase outsourcing in 2015

British technology journal Computer Weekly recently reported that 72% of large companies are planning to increase their use of outsourcing in 2015.

It is no surprise that organisations are now using outsourcing as a business strategy. 329 more words

Customer Service

Facebook Moments of 2014

As the year draws to a close, it’s the perfect time to look back on the moments that connected us. Over the past 12 months, we were a reflection of what played out in the real world in real time, on a ​global and a personal scale. 1,478 more words


Dynamic pricing: What is the real price of a product?

What is dynamic pricing? Fairly simple to understand this concept, when a retailer (assume seller), keeps changing price of commodity/product with regards to demand and supply (and add a mix of competition, which essentially again translates to demand and supply). 732 more words

Digital Commerce

No freedom of speech on Tripadvisor

A British hotel made the news recently by fining a customer £100 because they wrote a negative review on the travel review site Tripadvisor.

At first sight, this sounds outrageous, but an examination of the story reveals even more unusual information. 354 more words

Customer Service


Marco Bologna is a brand created in 2011 by joining the refined and balanced style of Nicolò Bologna, from Milan, and the visionary and creative talent of Marco Giugliano, from Campobasso. 470 more words