Tags » Empathy

Forgiving Others

Forgive them, for they know not what they do?

These are the famous words of Jesus Christ at the hands of the men and women who were punishing him in such an inhumane way.

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A. Misguided Empath

You’re in a very small, unfamiliar space with a person you’ve never met before sharing information that is personal hoping to gain some insight into your empathic tendencies. 953 more words


3 Traits a Company Culture must have to create great customer experiences

 The way customers are treated by your company is a direct reflection of your company culture. If you have a culture based on fear and mistrust, customers will experience the ramifications. 407 more words

Customer Centric Culture

Lesson From Dana-Farber: Treat The Whole Person

As part of yesterday’s Customer Experience Day celebration, I attended a CXPA local networking event at the Dana-Farber Cancer Institute (DFCI) in Boston. The session kicked off with a panel from the DFCI discussing patient experience. 453 more words

Customer Experience

The Lord's Prayer

Our Father who art in heaven

Hallowed be thy name

Thy Kingdom come thy will be done

On Earth as it is in Heaven

Give us this day our daily bread… 537 more words


Need To See A Person Fail

How many of us have a predetermined image of certain people. For example, we pity homeless people or are too afraid perhaps of parting with £2 when a drunkard greets us in the street asking for money to feed their addiction. 919 more words


HATE is a Four-Letter Word

Reposted from Edutopia 9/29/14
When I was a district administrator, a parent called me, very distressed that a TIME for Kids article about 9-11 was being read in her fourth-grade child’s classroom. 980 more words