Tags » Employee Engagement

3 Tips to Hosting a Lightweight Halloween at the Office

Halloween is just a mere week away, and if you’re like us, you might still be in disbelief that summer’s over. Is it seriously October already? 435 more words


The forgotten asset - the crucial role of the employee in delivering great Customer Experience (CX)

By Phil Klaus

The employee, the forgotten asset? Forgotten is a day and age when the consumer calls the shots and consumer to consumer (C2C) interactions seemingly rule the business world (Klaus 2013a; 2013b)? 901 more words


would you get inked for your company?

So much of what is on the cutting edge of building employee engagement is really just applying well known customer service principles with employees instead of customers. 731 more words


What I have learnt from my trip to Jupiter

Last week I visited planet Jupiter. It was an amazing trip. I have so much to share with you. However, in this post, I will focus on… 586 more words


Great ideas for economical employee engagement

What constitutes a “Best Place to Work?” Is it the level of pay, the quality and cost of benefits, the advancement opportunities, or the organizational culture? 534 more words

Human Resources

How to Avoid the Waste-of-Time Meeting

Meetings can be a huge waste of time – no news there. There are too many and they are frequently badly managed. They may run over, be boring, lack focus, rigor and alignment. 331 more words


Let Your Customers Love You!

Nobody does business with a company because they expect to be disappointed. How ever you managed to win a customer’s business – your reputation, a product or promotion, a referral or just plain old convenience – that customer is predisposed to like your company. 993 more words

Business Strategy