Tags » Employee Experience

The New Face Of Recruitment Knows People

Yesterday I hung out with a bunch of recruiters, a brief visit firstly with Jonathon and Sean from Rice Consulting at the Generator, Johnny B from Synergy Consumers and bumped into Laura Burton from Progressive HR. 627 more words

Disruption

HR - What is Your New 'Why'?

Last week I attended an HR conference about changing HR. About time. Up until 10 years ago I was ‘in’ HR, influenced at the time by David Ulrich, later on we even collaborated on the design of a new HR model for one of New Zealand’s largest tertiary institutions. 502 more words

Disruption

"I'm certain I wouldn't have been given the freedom and responsibility anywhere else to progress so quickly" : This is Sophia's RG journey.

SOPHIA POWELL IS HEAD OF EMPLOYEE EXPERIENCE IN LONDON, UK.

My Reward Gateway career started back in October 2008 as the “Employee Services Trainee”. Yes, I know the job title is a bit vague and in some ways so was the job description! 561 more words

Reward Gateway

Happy employees make happy customers? Think again via Venturewire

http://venturebeat.com/2014/08/13/happy-employees-make-happy-customers-think-again/

Interesting analysis by Chi-Pong Wong, Supply Chain Strategy Development Manager at Hewlett-Packard for Venture Wire that Customer Experience and employee experience do not necessarily correlate.   23 more words

Thinking

More from Conrad Hilton

Conrad Hilton was very involved with his staff and how they treated the customers. He even asked his employees to adhere to his personal guidelines for success, which he outlined for them. 280 more words

Customer Service

5 customer experience examples from the automotive sector

The great thing about working on customer experience mentoring and programme management is  how transferable ideas and initiatives are across different sectors. Customer is a constant regardless of sector so ideas transfer and inspiration can be taken from other sectors. 951 more words

Lexden

Happy employees make happy customers? Think again

Conventional wisdom in the business world preaches happy employees make happy customers. But is it really true? Does great employee experience (EX) unquestionably lead to exceptional customer experience (CX)? 738 more words

Business