Blogs about: Evaluating Customer Service
Featured Blog
Creating an experience for customers
THINK of good service and you imagine staff who smile and greet customers at the entrance of the shop. Customers take their time to browse, and once they are ready to buy, the staff process their orde… more →
Customer Service = Success!
Creating an experience for customers
cpblog08 wrote 4 days ago: THINK of good service and you imagine staff who smile and greet customers at the entrance of the sho … more →
A Crucial Lesson About Salesmanship
cpblog08 wrote 2 weeks ago: A friend of mine is a District Manager for Honda. For his job he’s in charge of several dealer … more →
Recession - is not a time to stop improving the customer service- it is time to continue and be ahead of the competition!
cpblog08 wrote 1 month ago: Overview of the research conducted in Lithuania: “How the companies are changing their custome … more →
Customer Service Proves Key to Retaining Clients
cpblog08 wrote 2 months ago: by Dave Dougherty and Ajay Murthy Harvard Business Review Superior customer service can be an essent … more →
Inside Marketing: Can You Really Measure Customer Experience?
cpblog08 wrote 3 months ago: Mystery shopping programs help direct staff training and measure how CUs stack up against competitor … more →
A Tale of 2 Burgers
cpblog08 wrote 4 months ago: No doubt you’ve had the experience of traveling along the highway with a rumbling stomach when … more →
How Important Customer Care Really Is
cpblog08 wrote 4 months ago: As the world now knows, last year a guitarist named Dave Carroll was sitting in a window seat on a U … more →
Special Report: customer service
cpblog08 wrote 7 months ago: by Janet Caggiano Richmond Times-Dispatch Katherine Haynes has learned to be sneaky on the job. Her … more →
Undercover shopping a mystery to many
cpblog08 wrote 7 months ago: By Naomi Snyder The Tennessean It’s 9 a.m. on a recent Saturday and about 40 people are seated … more →
Incognito mystery shoppers serve as managers' eyes and ears
cpblog08 wrote 7 months ago: Daily Breeze The Mystery Shopper Providers Association convention in Long Beach provides a glimpse i … more →
Creating Customer Loyalty
cpblog08 wrote 9 months ago: What Customers Want Sales managers take note: when it comes to the sales experience, customers aren … more →
"Who" IS Your Store
cpblog08 wrote 9 months ago: by Judith A. Hess (Founder and President of Customer Perspectives™) An element of almost every retai … more →
Mystery Shopping Providers Assoc. Study Ranks Best Wait Times
cpblog08 wrote 1 year ago: The Mystery Shopping Providers Association (MSPA) has released a survey that offers some insight int … more →
Feedback that Makes a Difference
cpblog08 wrote 1 year ago: Timely and Targeted Advice Helps Banks Effectively Utilize Mystery Shopping Data By Kimberly Daniels … more →
Taking a Fresh Look at Customer Service
cpblog08 wrote 1 year ago: by Karen Gomes Moore As a businessperson, you know how important it is to make sure your customers c … more →
