Blogs about: Exceeding Expectations
Featured Blog
What in your delegates bag ?
I went to a conference recently. On registration, I was given my delegates badge and… <Fanafare> The conference bag ! This was where the positive experience ended ! I open the bag to fin… more →
Stroke of Genius
Exceeding Expectations
wrote 1 month ago: To do so, strive to understand what the customer wants and expects. Observe customers, monitor trend … more →
We have a value winner!
wrote 3 months ago: By Jeff Bowman Businesses probably spend more time than they should trying to figure out their valu … more →
What in your delegates bag ?
wrote 5 months ago: I went to a conference recently. On registration, I was given my delegates badge and… <Fan … more →
Expectations
wrote 6 months ago: by Kim Taylor When you’re going about your daily routine solving problems for customers or clients, … more →
Don’t ever do this !
wrote 10 months ago: I am on the 19:01 train from Oxford to London. At Reading a man and a woman get on and sit in the se … more →
We all present. Everyday.
wrote 10 months ago: How good are your presentation skills ? I don’t give many presentations I hear you say. Well, … more →
Stop Your Event - before it's begun.
wrote 10 months ago: I want you to stop. Before it’s too late, before you’ve booked a venue, an event manage … more →
Event Success.
wrote 11 months ago: There are a thousand and one things to do when you are running an event. It doesn’t matter if … more →
Event VIP’s. Who are they ?
— 1 comment
wrote 11 months ago: Consider a group of people at your event who you have possibly never considered as VIP’s and single … more →
Listening to and Learning from Customers: A Direct Connection to the Bottom Line
wrote 11 months ago: How Customer Satisfaction Drives Behavior About ten years ago, I was lucky enough to speak at an eBu … more →
Brilliant Customer Service
wrote 1 year ago: My Bank gave me a gift today… and it took them 9 months of hard work. Let me tell you the sto … more →
You go girl!
wrote 1 year ago: I’m not gonna say anything about the left’s rabid reaction to Sarah Palin. I guess chang … more →
Expectations
wrote 1 year ago: I was reminded again today of the power of under-promising and over-delivering. Last Thursday I went … more →
What we like
wrote 3 years ago: Sometimes we get phone calls which literally take our breath away. Today, for example, a recent cust … more →
