Tags » Experience Design

What Way Of Being Creates Access To Effectiveness In The Exercise Of Change Leadership?

Looking back, I see that I have been involved in drama of organisational change since the days I did corporate recovery work as a part of Price Waterhouse’s Corporate Recovery division.   519 more words

Customer Experience

How Do We Create an Advanced Experience Ecosystem?

“The Internet of Things is interesting because it forces us to rethink the interaction paradigms we have with objects—that is, something is different about our engagement with a smart object versus a ‘dumb’ one,” 638 more words

UX Design

The Good Life

Am Freitag findet an der Hochschule der Medien in Stuttgart das Symposium “Designing for Positive Experience” statt. Am Start sind: Anna Pohlmeyer (Institute for Positive Design, TU Delft), Michael Burmester (HDM), Peter Schnäbele (Bosch), Franz Koller (UID), Matthias Peissner (Fraunhofer IAO), Andreas Wolkenstein (Uni Tübingen) und ich. 6 more words

Experience Design

Q How to illustrate a complex narrative A: Service Blueprinting

Service Blueprinting: A simple yet effective tool to illustrate a complex narrative #custserv #customerservice http://t.co/JbYu30g8xY

The article entitled “Service Blueprinting: A Practical Technique for Service Innovation” was written by the professors Mary Jo Bitner, Amy L.

145 more words
Service Design, Service Management

Illusion machines with Alex Davies

Last week Alex Davies was here for a visit. After a few days in Madiera, we ended up back in Linz, looking at various ideas and collaborations, possibilities and projects. 639 more words

Future Fabulators

Motivational read: The Challenges of Designing for Experience | Hyper Island

The Challenges of Designing for Experience at Hyper Island – we enable companies and individuals to develop, grow and rise to the challenges of tomorrow’s transformative technology.

51 more words
Service Design, Service Management