Tags » Fast Casual

Why Does McDonald's Have Such A Hard Time Wooing Millennials?

Does McDonald’s need to try to change the world to win back its customers? Mickey D’s, still reeling from reporting its steepest monthly sales decline in 14 years, has been reaching out to ad agencies and media companies looking for advice on what kind of charitable partnership it can work up to help it connect better with its customers (specifically “millennials”), the… 317 more words

Why McDonald's is getting more serious about custom-built burgers

McDonald’s sales continued to slump in November, dropping 4.6% year-over-year in the US and 2.2% globally. The decline isn’t much of a surprise (McDonald’s has long been on the wrong side of what’s trendy among millennials), although it is… 237 more words

Asian Concepts Poised for High Unit rowth this Year

New data from Technomic forecasts a 2.3-percent unit growth rate over 2013 among the 500 largest US restaurant chains.

According to a news release, this will be slightly higher than the 2.1-percent growth rate from 2012-13 and much higher than the 0.5 percent rate in 2009. 432 more words


Glaring operational issues - Pei Wei

After working at a fast-casual restaurant for the past 9 months or so, there is one thing that is painfully clear: management is not qualified to manage. 322 more words


Rolling in the green: Salad chain scores funding

Destination salad chain Sweetgreen is set to announce this morning $18.5 million in Series E funding, led by Steve Case’s venture capital firm Revolution Growth. Other investors include Stonyfield Farm chairman Gary Hirshberg and restaurateurs Danny Meyer and Daniel Boulud. 655 more words


A Letter to Qdoba

This letter was originally written by our friend and yours, Nick Jackson, in Richmond, Virginia, and submitted to Qdoba on May 16, 2010. I still don’t understand why a company wouldn’t jump on this opportunity. 359 more words


It's about more than good service

Customer service training is played out. It’s mundane and everyone at every establishment talks about it. How do you beat that and sustain a great experience every time? 146 more words