George Orwell's Insights Into Customer Service, Customer Experience, and Customer-Centricity

What Is The Weak Point Of Many Organisations?

In a few days I had grasped the main principles on which the hotel was run …….

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Customer Experience

On Cavaliers and Roundheads

When one sets out to stick the boot into another author’s literary style, it’s best to ensure that one’s own style is … well, if not necessarily… 1,398 more words

An Evening With Ian McEwan

Today sees the UK publication of Ian McEwan’s latest novel, The Children Act. On 1st September I attended the Guardian Reader event at The Cadogan Hall at which Ian McEwan was interviewed by journalist and novelist, Jonathan Freedland. 1,969 more words

Animal Farm by George Orwell

Set to attack the personality cult established by Joseph Stalin back in the 1920’s, George Orwell’s Animal Farm is a successful literary process of kneading a fable into a straightforward political commentary-turned-satire. 213 more words


Glenn Greenwald's book is a masterpiece expose on the surveillance state

Glenn Greenwald’s book, NO PLACE TO HIDE – Edward Snowden, the NSA, and the U.S. Surveillance State – is truly a masterpiece. In fact, it should be required reading for every school as its relevance to any democratic free society, based on Constitutional rights, is immense. 615 more words


The Ultimate Book Tag


I got some new followers from the last book tag that I did, so I thought I should do another one. This tag comes from http://bookswithbite.net/book-tag-the-ultimate-book-tag/, so you should check out their blog while you’re at it. 685 more words


Nineteen-Eighty-Four- Review

Over 60 years ago George Orwell wrote a chilling dystopian novel. It’s unlikely he was aware of the futuristic accuracy of his imagined world when he wrote it, but now in the 21st century it bares a resemblance to our world. 438 more words

Book Reviews