Blogs about: Global Messaging Network
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Contact Center Automation: A Well-Oiled, Intelligent Machine for Customer Service
By Iain McKay April 2007 Automation is a term that evokes images of heavy industry and machinery. So how does it apply to the contact center? Well, it could perhaps be thought that the contact cente… more →
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Contact Center Automation: A Well-Oiled, Intelligent Machine for Customer Service
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globalmessaging wrote 1 year ago: By Iain McKay April 2007 Automation is a term that evokes images of heavy industry and machinery. S … more →
Workforce Management for Skills-Based Routing
globalmessaging wrote 1 year ago: By Paul Leamon March 2007 Skills-based routing allows contact centers to route different types of ca … more →
The Future of the Call Center
globalmessaging wrote 1 year ago: By By Alan Tucker The future will be better tomorrow,� Vice President Dan Quayle announced during a … more →
Do You Provide World-Class Service?
globalmessaging wrote 1 year ago: By Michael Guld April 2008 Today�s business environment is becoming increasingly complex and competi … more →
Hosted PBX for Telemessaging Call Centers
globalmessaging wrote 1 year ago: By Allen David Niven May 2008 Digital communications market research provider In-Stat reported that … more →
The Pros and Cons of Hosted Services
globalmessaging wrote 1 year ago: By Wayne Scaggs June 2008 Hosted services or SAAS (software as a service) is an up-and-coming techno … more →
Going On Vacation? Who Will Answer Your Calls?
globalmessaging wrote 1 year ago: For entrepreneurs, it’s difficult to disconnect completely because many do not have staff to answer … more →
Every Call Counts
globalmessaging wrote 1 year ago: … more →
