All organizations routinely perform a set of sound, standard practices that result in a high-quality outcome. It’s true for your church just like any other organization. 626 more words
Tags » Guest Experience
The Disney organization is perhaps the greatest practitioner of Guest Experiences around today. Books have been written about what the “cast members” at Disney do to make people feel welcome (I know – I’ve read all of them, and own most of them). 417 more words
Today we want to show you something that people other than hospitality employees rarely get to see – the laundry room at a luxury hotel. It’s even more unusual because a lot of boutique hotels outsource their laundry services elsewhere. 164 more words
Hello, my name is Bob Adams, and I’m an introvert.
The introduction and response above would be my way of introducing myself at a IA Meeting – Introverts Anonymous…379 more words
Value-added has long been the service solution for the best-of-class service providers. They take what customers expect and add a little more.
Chip Bell, award-winning author, speaker, and consultant on customer service, thinks its time to up the game: 337 more words
Disney Imagineer Marty Sklar, who retired in 2009 as the only Disney employee to have participated in the opening of all eleven theme parks around the world, is noted for many things, but one of the most cherished has to be his creation of “Mickey’s Ten Commandments.” 354 more words