Tags » Guest Experience

The Language of Success: Creating a Culture of Happiness

Throughout my career, I had found that most people want to be involved in something greater than just being paid for a job. My basic story is about the two men laying bricks.

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Beyond Orientation: Executive Team Development - Moving from Silos to Synergy

Walt was very firm in stating that Disneyland – the dream – was the star. It was his way of controlling the people with their outsized egos who thought that they or their divisions, departments, or functions were responsible for our success – Van France…

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Keep Plussing the Show: No Room for Excuses

We have to keep plussing our show. If we ever lose our Guests, it will take us ten years to get them back.

-Walt Disney…

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The Honeymoon Will End: What Happens When the Grand Opening is Over and the Daily Grind Begins

As anyone who has been married knows, there is a difference between the moonlight and roses of courtship and the bills and responsibilities of marriage.

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Simplify the Complex; or What to Do When A Guest Drops a Mickey Bar

Providing the happiest Place on Earth means that cast members must manage a delicate balance of priorities; without clarity, the task becomes overwhelming. Van France and Dick Nunis recognized the challenge. 715 more words


Spring Improvements at IO Urban Roofscape

Chicago’s winter was a rough one – we heard new phrases on how to describe the deep freeze we withstood, including Chiberia, Polar Vortex (or really, Polar Vortices), among others.   173 more words


Planning Is Not The Same As Dreaming

I spent the last few days in a guest services geek’s dreamland: I was fortunate enough to sit around a table with seventeen of the sharpest church hospitality minds in the country. 642 more words

Learning Curve

Bob Adams reblogged this on 27gen and commented:

Here are some great initial processing thoughts about GENE 2014 from my friend Danny Franks, Connections Pastor at Summit RDU.