Tags » Guest Experience

First Impressions Last...

…but the Last Impression is Remembered!

Hellos and good-byes are beginning and ending points, the two highest positions in what memory researchers call the serial position curve. 162 more words

Guest Experience

Small Change. Big Investment

Walking in somewhere, my lens is a little unique; my friends either love it or get annoyed by it :)   I go through this mantra in my head:   452 more words

Guest Experience

Guest Experience - Do the Math

What is the value of your Guest Experience?

Go back and read the previous sentence again, this time attaching the mathematical meaning to the word “value.” That’s value, as in a numerical quantity that is assigned or is determined by calculation or measurement. 315 more words

Guest Experience

Guest Experience Survey Results Provide 4 Key Findings

In the fall of 2011, I collaborated with Worship Facilities Expo on a brief survey about guest services practices to its online audience. The survey was not intended to be a scientific survey, but instead sought baseline information to indicate trends in guest services in churches. 907 more words

Guest Experience

How one resort built a better customer base by improving guest experience

Make sure your marketing team is prepared to mine your data and leverage it for effective strategies to build your customer base while improving guest experience. 453 more words

Christopher DeSantis

Starbucks, Customer Service Recovery, and What Happens at Your Church...

Even when it’s not really their fault, the baristas at my Starbucks know how to make things right.

Facing a writing deadline today, I needed a little caffeine boost and a change in venue. 478 more words

Guest Experience

Great Guest Experience Teams Pay Attention to What's Out of Sight

…at least, out of their line of sight.

Spatial awareness and quick reactions aren’t just characteristics of great athletes – they are absolutely necessary to exceeding your Guest’s expectations. 338 more words

Guest Experience