Tags » Guest Experience

Keep Plussing the Show: No Room for Excuses

We have to keep plussing our show. If we ever lose our Guests, it will take us ten years to get them back.

-Walt Disney…

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The Honeymoon Will End: What Happens When the Grand Opening is Over and the Daily Grind Begins

As anyone who has been married knows, there is a difference between the moonlight and roses of courtship and the bills and responsibilities of marriage.

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Simplify the Complex; or What to Do When A Guest Drops a Mickey Bar

Providing the happiest Place on Earth means that cast members must manage a delicate balance of priorities; without clarity, the task becomes overwhelming. Van France and Dick Nunis recognized the challenge. 715 more words


Spring Improvements at IO Urban Roofscape

Chicago’s winter was a rough one – we heard new phrases on how to describe the deep freeze we withstood, including Chiberia, Polar Vortex (or really, Polar Vortices), among others.   173 more words


Planning Is Not The Same As Dreaming

I spent the last few days in a guest services geek’s dreamland: I was fortunate enough to sit around a table with seventeen of the sharpest church hospitality minds in the country. 642 more words

Learning Curve

Bob Adams reblogged this on 27gen and commented:

Here are some great initial processing thoughts about GENE 2014 from my friend Danny Franks, Connections Pastor at Summit RDU.

GENE 2014 - First Look

Over the last three days, 18 of the top leaders in church Guest Experiences gathered to answer this question:

What would the DNA of the ultimate Guest Experience look like? 62 more words

Guest Experience

Designing the DNA of the Ultimate Guest Experience for Churches

What happens when 18 of the best church Guest Experience minds in the country get together to design the DNA of the Ultimate Guest Experience for churches? 109 more words