We have to keep plussing our show. If we ever lose our Guests, it will take us ten years to get them back.
-Walt Disney…923 more words
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As anyone who has been married knows, there is a difference between the moonlight and roses of courtship and the bills and responsibilities of marriage.
Providing the happiest Place on Earth means that cast members must manage a delicate balance of priorities; without clarity, the task becomes overwhelming. Van France and Dick Nunis recognized the challenge. 715 more words
I spent the last few days in a guest services geek’s dreamland: I was fortunate enough to sit around a table with seventeen of the sharpest church hospitality minds in the country. 642 more words
Here are some great initial processing thoughts about GENE 2014 from my friend Danny Franks, Connections Pastor at Summit RDU.