Tags » Guest Experience

The 2nd Discipline of Guest Experiences: Guest Understanding

Organizations that want to produce a high-quality Guest experience need to perform a set of sound, standard practices. Harley Manning and Kerry Bodine, in their book… 659 more words

BookNotes

The 1st Discipline of Guest Experiences: Strategy

Organizations that want to produce a high-quality Guest experience need to perform a set of sound, standard practices. Harley Manning and Kerry Bodine, in their book… 391 more words

BookNotes

Smartphones are the key...

Smartphones apparently are getting smarter every day. The most recent novelty on this topic is that it can replace your hotel key. So no more worries about the typical card key getting demagnetized, use your phone instead. 72 more words

The Future of Tourism - 2015 Trends from WTM

The World Travel Market is one of the largest travel shows happening this November in London, United Kingdom. Simultaneously the Euromonitor publishes its annual travel trends for next year. 288 more words

Customer experience: Movie theaters are missing the boat on key trends

In 2014, the movie industry in North America had the worst summer since 1997—even after adjusting for inflation. Why? Movie theaters are not keeping up with consumer trends. 689 more words

Consumer Trends

Hotel renovations: how to address the hassle

Going through renovations in hotels can be a lot of extra work. Keeping guests happy is always a priority but when you are dealing with construction works many issues can put this relation at risk. 290 more words

Wi-Fi and complimentary breakfast are top priorities for travelers

Questioned about which are the most desirable amenities that they most value on a hotel stay, travelers have replied complimentary Breakfast, concerning hotel services, and Wi-Fi for in-room amenities. 156 more words