Tags » Guest Experience

When It's Everybody's Job, It's Usually Nobody's Job

Recently my family went to one of our favorite “special occasion” restaurants because the food, atmosphere, and service are always enjoyable.

It was around 7 PM on a Friday night, and with no reservations, we expected to wait. 374 more words

Guest Experience

Comprehensive seminar programme from BALPPA at the new VAE show. Indoor play centres ... don't miss out!

Organisers of the Visitor Attraction Expo, taking place on 13-15th January 2015 at Excel, London, have revealed details of a comprehensive seminar and education programme, organised by… 671 more words

BALPPA

Customer Service Resolutions to Improve in 2015

The New Year seems to make us all very reflective. It’s a chance to consider the past twelve months and plot a course forward for the coming year. 1,013 more words

Customer Service

12 Days of Christmas Guest Experiences

For all the Connection Pastors, Guest Services Directors, Guest Services team members, and everyone in your church who want to provide a WOW! Guest Experience… 273 more words

Guest Experience

1 Word That Says It All

Here’s a challenge for you: a single word will change your mind-set on this topic.

When it comes to ChurchWorld, more often than not we have visitors. 403 more words

Guest Experience

The Most Important 2 Feet in Your Guest Experience

It’s the space between your Guest and your front-line Guest Experience Team member.

The interactions that take place in those 24 inches are rich with expectations – and can also be filled with missed opportunities. 129 more words

BookNotes

3 Actions to Build a Guest Experience Organization with Clarity of Purpose

Clarity of purpose regarding customers and how to translate the mission operationally is usually very murky in most corporate organizations.

Jeanne Bliss, twenty-five year veteran of corporate customer focus and founder of CustomerBliss, a customer experience consulting firm, highlights this in her book… 212 more words

BookNotes