…but the Last Impression is Remembered!
Hellos and good-byes are beginning and ending points, the two highest positions in what memory researchers call the serial position curve. 162 more words
Go back and read the previous sentence again, this time attaching the mathematical meaning to the word “value.” That’s value, as in a numerical quantity that is assigned or is determined by calculation or measurement. 315 more words
In the fall of 2011, I collaborated with Worship Facilities Expo on a brief survey about guest services practices to its online audience. The survey was not intended to be a scientific survey, but instead sought baseline information to indicate trends in guest services in churches. 907 more words
Even when it’s not really their fault, the baristas at my Starbucks know how to make things right.
Facing a writing deadline today, I needed a little caffeine boost and a change in venue. 478 more words
…at least, out of their line of sight.
Spatial awareness and quick reactions aren’t just characteristics of great athletes – they are absolutely necessary to exceeding your Guest’s expectations. 338 more words