In Forrester’s 2008 Customer Experience Index (CxPi), we ranked 113 companies across 12 industries. I recently published a snapshot of the hotel industry results from the 6 hotels on the list (H… more →
Customer Experience Matterscelticozarkian wrote 3 days ago: Here is a tale of what good customer service can do. We stayed in two different hotels during our re … more →
zyrygygo wrote 1 week ago: Saudi Arabia gets its first Hilton Garden Inn – Business Traveller … The Hilton Garden … more →
muyahute wrote 1 week ago: republic of A: Branson and Hilton Hospitality This is expected to be the first of many Hilton Garde … more →
himynameischloe wrote 1 week ago: Well, it would seem that this move has been a relatively successful one. I’ve lost my chapsti … more →
ordinary (mostly) wrote 2 weeks ago: Greetings from Columbus and Mennonite Convention 2009! Things officially got underway yesterday aft … more →
adoptioncoach wrote 2 weeks ago: We recently went to ‘Kellen’s Country’, otherwise known as Missouri for a long wee … more →
esheley wrote 2 weeks ago: Prelude Some of you have heard my explanation about the genesis of this vacation, and you probably w … more →
ordinary (mostly) wrote 3 weeks ago: I hinted earlier today that summer vacation is about to begin. Next week, my family will be travell … more →
Molly wrote 1 month ago: Dear Dan, We don’t know you personally, but you’ve been so nice to us. It started back i … more →
Bruce Temkin wrote 1 month ago: In Forrester’s 2008 Customer Experience Index (CxPi), we ranked 113 companies across 12 indust … more →
Bruce Temkin wrote 1 month ago: I just published research called How Loyal Are Consumers? Not Very that examines the loyalty that co … more →
jazzlives wrote 2 months ago: Hunting for something evocative on the FM radio in the car as we made our way through this beautiful … more →
boonisland wrote 2 months ago: Took a vacation last week to Virginia. Williamsburg to be exact. It was my second visit and I really … more →
bryanwynkoop wrote 2 months ago: First of all; click this link and watch the YouTube video! Hilarious. But make sure you come back an … more →
missouri66 wrote 3 months ago: We welcome the following new business members and thank them for their support: Peggy Sue’s Dr … more →
lyricaluncertainty wrote 5 months ago: I fear I have offended thee, Travel gods. I worry that I have incurred your wrath and am now forced … more →
mapdock wrote 6 months ago: What does it mean when a person wakes with Dunkin’ Donuts coffee on his mind and “Young … more →
anoury wrote 7 months ago: The Hampton Inn and Suites hosted this month’s Business After Hours. We had a great turnout. … more →
Bruce Temkin wrote 7 months ago: Let me start by saying congratulations to the company that received the #1 ranking in Forrester … more →