Tags » Helpdesk

Confidence is Key

This past Thursday, members of the Help Desk team and I attended a technology conference known as MassCUE. The conference was held at Gillette Stadium in Foxborough Massachusetts and being my first time not only attending this event but also my first time going to Gillete Statium, I was blown away. 179 more words

Weekly Post

Medieval helpdesk with English subtitles

Helpdesk support back in the day of the middle age with English subtitles. Original taken from the show “Øystein og jeg” on Norwegian Broadcasting (NRK)in 20…
by Internet Archive Book Images


Altera – is a Helpdesk/FAQ/Knowledge Base WordPress theme. Clean and intuitive design with a tons of features & options: live search, widgetized areas, faq post format, bbpress integration, shortcodes and much more. 16 more words


SuperHero Helpdesk

Ongoing webcomic by myself, Hugo Boylan and Triona Farrell, updates on Mondays! You should totally read it here.

Click images to embiggen.


Lettering Blog

Hey reader, soooo I really hate introductions, like super HATE them. In person I become clammy and awkward and you’d think that behind a computer screen I’d be better at it, being a writer and all, but no, I still get that clammy, awkward “what if I fuck it up” feeling of dread. 256 more words


Researcher 'help desks' - Autumn 2014

This term’s dates and times are as follows:

Avenue campus (in the library):

  • Wednesday 29th October 10am – 12pm
  • Monday 10th November 10am – 12pm…
  • 133 more words

Hello, Technical Support?

Fast second update from me today:

Three things about dealing with your friendly neighborhood technical support:

  1. If you call me and tell me an issue, do not reiterate the issue seven times.
  2. 194 more words