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OM in the News: Checklists as a TQM Tool in Hospitals

How can we use the TQM tools in Chapter 6 to reduce deaths in surgery? One tool is a kind of poka-yoke called a checklist… 317 more words

OM In The News

Is there any use in publishing surgeons’ death rates?

Today sees the publication of surgeons’ death rates on the MyNHS website (see Guardian and BBC stories). The website presents full lists of surgeons by specialty alongside either blue circles with a large ‘OK’ inside, grey circles with question marks, or green circles with ticks, to reflect, respectively, whether the surgeons’ risk adjusted mortality (or other significant morbidity) falls within expected limits or is a negative or positive outlier. 339 more words