Blogs about: Hospitality Training
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How do you motivate the next generation of workers?
In case you missed it last night, CBS 60 Minutes had this segment about the new generation of “millennials”, born between 1980 and 1995, exploring their entry and impact in the workplace. Briefly feat… more →
Enhancing the Experience
About ICMS
icmsedu wrote 6 months ago: The International College of Management, Sydney (ICMS) was established in 1996. In recent years, ICM … more →
High-Value Training for Hospitality Professionals
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Jim Cathcart wrote 1 year ago: by Jim Cathcart Here is a six-module program that I designed for one of my country club clients. It … more →
How do you motivate the next generation of workers?
thesncgroup wrote 2 years ago: In case you missed it last night, CBS 60 Minutes had this segment about the new generation of “mille … more →
Presenting to an International Audience
thesncgroup wrote 2 years ago: MattMacL shares some great tips on his Working Abroad blog on how to present to audiences whose firs … more →
Tipping Around the World
thesncgroup wrote 2 years ago: It is a subject we have explored in the past: in which countries does one tip and how much. On a rec … more →
How to Impress Your Guests
thesncgroup wrote 2 years ago: Michael Chaffin of *Star In The Margin shares an example of how a United Airlines pilot engages with … more →
Training Key to Hospitality Beyond Borders
thesncgroup wrote 2 years ago: It is interesting from both a training and cross-cultural perspective that hospitality professionals … more →
We Care Health Care
thesncgroup wrote 2 years ago: A few weeks ago my mother had surgery to repair a torn rotator cuff. I am not particularly fond of h … more →
Cultural Sensitivity When Traveling Overseas
thesncgroup wrote 2 years ago: The cross-cultural faux pas on the part of Cameron Diaz on her recent trip to Peru has made headline … more →
Would you give your boss the finger?
thesncgroup wrote 2 years ago: Joe Fawcett shares an anecdote on his blog about how a colleague of his experienced a true example o … more →
Interview with David Martin at Pacific Palms Resort
thesncgroup wrote 2 years ago: While out on the west coast a few weeks ago, I met up with a friend of mine, David Martin of the Pla … more →
Where PDAs are taboo
thesncgroup wrote 2 years ago: No, I am not talking about your handheld personal digital assistants, but rather, your public displa … more →
No longer lost in translation, thanks to your cell phone
thesncgroup wrote 2 years ago: With a small application downloaded and running on your cell phone, you can now have 17 languages an … more →
What defines luxury?
thesncgroup wrote 2 years ago: Visiting the websites of two resorts new to the Caribbean, I decided to take a little time to really … more →
Calculate Your Sales Team's Training ROI
thesncgroup wrote 2 years ago: How much more revenue can transient sales associates capture given the sales skills needed to improv … more →
Welcoming Bears and Colts fans to South Florida
thesncgroup wrote 2 years ago: Having had the opportunity to observe the inner workings of what is the biggest sporting event in th … more →
Preparing for the influx of Asian tourists
thesncgroup wrote 2 years ago: Travel Weekly asks “Is the U.S. ready for a surging influx of Asian tourists?” Noting th … more →
Reading Guests' Body Language
thesncgroup wrote 2 years ago: It was with interest that I read of the retraining Ritz Carlton employees recently underwent as part … more →
Delivering More For Your Staff
thesncgroup wrote 3 years ago: Do you consider staff training an investment, or your employees as one of your most valuable assets? … more →
