Blogs about: How To Resources
Featured Blog
Agent Callback Error: Agent moved to another campaign
What happens if the agent has personal callback in Campaign A and moved to campaign B…? Interesting question from the customer.. Tested and found that OCS fails with Agent Callback error in this scena… more →
Contact Center Technologies
Compare Your Home's To Others
mzburnam wrote 12 hours ago: EnergyStar.gov has a Home Energy Yardstick application that compares your home’s energy consum … more →
About the EcoConsultants Blog
ecoconsultants wrote 3 weeks ago: An unfortunate misconception about the idea of sustainable living is that it is more expensive than … more →
Agent Callback Error: Agent moved to another campaign
blakshmikanth wrote 1 month ago: What happens if the agent has personal callback in Campaign A and moved to campaign B…? Interesting … more →
I will not start new projects before current ones are finished...
Esther wrote 1 month ago: While I did do an obscene amount of paper mache as a kid, I usually didn’t deviate too much fr … more →
Add or Remove line numbers in Word Document
blakshmikanth wrote 1 month ago: When I was preparing design document using templates, I found that having line number was useful, es … more →
Fun with non-sculptural paper
— 1 comment
Esther wrote 2 months ago: One of the formative texts of my childhood You know, it’s funny. I grew up loving books beyond … more →
How to configure IVR Driver for HA solutions?
blakshmikanth wrote 2 months ago: The Primary/Backup Config Server configuration is absolutely transparent for all client applications … more →
Delete Old log files using VB6
blakshmikanth wrote 2 months ago: VB6 Snippet to delete old log files Private Sub deleteOldFiles() Dim sFileName As String Dim sFileSp … more →
Write log using VB6
blakshmikanth wrote 2 months ago: Function to write log file using Visual Basic 6 Private Sub writeLog(strMessage As String) Dim hFile … more →
How to enable longer call recordings in GVP ?
blakshmikanth wrote 4 months ago: To enable longer call recordings in GVP, you need to change the configuration value in GVP and proce … more →
How to access Java applications using Windows?
blakshmikanth wrote 4 months ago: You can’t control Java applications directly using windows. However, you can use JAB (Java Accessibi … more →
How to determine which version of SQL Server 2005 is running
blakshmikanth wrote 4 months ago: Whenever I raise SR with Genesys, they request for DB Version (exact version) to troubleshoot the pr … more →
CCpulse Thresholds and Actions - A simple workaround.
— 3 comments
gururajs wrote 8 months ago: CCPulse is not as boring as CCplus you know? (Now C++ guys plz dont curse me ) Its worth playing aro … more →
How to handle Abandoned calls?
— 3 comments
gururajs wrote 8 months ago: Is your customer worried about increasing number of abandoned calls? No worry.. You can handle the a … more →
Attaching Record information to OCS Record History logging
blakshmikanth wrote 8 months ago: Record History logging provides you with additional reporting options for calling lists. This loggin … more →
How do you configure ‘third party applications’ to be managed by Genesys?
blakshmikanth wrote 9 months ago: You can monitor ‘third party applications’ like Tomcat in Genesys Management Framework. You need to … more →
How to avoid ‘Administrator’ access to supervisors?
blakshmikanth wrote 9 months ago: In Genesys, if you are configuring non-agent, they are automatically added to the ‘Administrators’ a … more →
How to enable Audit log feature in Genesys?
blakshmikanth wrote 9 months ago: I have been asked many ‘how to’ questions by junior team members and thought that I will share it wi … more →
Configure Configuration Server in CME
— 1 comment
blakshmikanth wrote 9 months ago: The Configuration Server Application object is preconfigured in the Configuration Database. You need … more →
