Before assuming, learn the facts.
Before judging, understand why.
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This is a keynote address from Velocity Europe 2014 in Barcelona on 17 November. I wanted to give a fairly light presentation (it was first slot in the morning!) to summarise some key issues in moving on from a focus on human error when explaining failure – and normal work – in complex systems. 392 more words
Occupational Overuse Syndrome – Human Error Variant (OOS-HEV) is a condition involving the overuse of the notion of ‘human error’ to explain unwanted events in complex systems. 871 more words
Effective colleague training gives a demonstrable return on investment for businesses and should form an integral part of any Continuous Improvement… 974 more words
WNC Promotion tour. Human Error = Pre-MUSHROOM ATTACK. 37 more words