Blogs about: Icmi Consulting

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Just Answer the Phone Quicker!

I’ve started hearing more people talking about automated callback technology in glowing terms. That’s when an announcement plays while you are waiting for your call to be answered, offerin… more →

Yaicha

Just Answer the Phone Quicker! — 5 comments

Ted Hopton wrote 1 year ago: I’ve started hearing more people talking about automated callback technology in glowing terms. … more →

Tags: Call centers, Customer Service, Customer Sat, technology, icmi, Call Center Management, Call Center, Management, Jay Minnucci

The Key to Innovation Is Maintaining Your Strengths

Ted Hopton wrote 1 year ago: Jay Minnucci, ICMI’s Vice President of Consulting Services, is one of the foremost experts on … more →

Tags: Call centers, Management, ICMI's CMI, Strategy, icmi, Call Center Management, Business Development, Jay Minnucci


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