::WE ARE FOR EVERYONE:: SEEKING
TRUTH MOVING FEELING SOMETHING
underneath it all KNOWING….
LIGHTWORK DARKWORK INDIGO
STARSEED ET SECRET
SACRED KNOWLEDGE
ONENESS of ENERGY
MEETING WAVELENGTHS of FREQUENCY OUT of DUALITY
WE RISE in UNITY
YOU & ME & ALL LIFE
FORMS NOW EXPRESSED
on EARTH WE ASCEND
in the BLISS of TWO,
KNOWING the SPLITTING
with our DILLUSION
NOW IS SELF DIVINE UNION
SPIRITUAL PHYSICAL LAW of LOVE
… it’s the gravity, it’s the Godlight particle.
IT’S ALL YOU ARE; DIVIDED.
LET’S UNIFY and RECTIFY
…all this TRUTH we made here.

My sole foray into potty humor:

Fartacious is an insane, half-human freak whose mother abandoned him on a doorstep the night she ran screaming from finding out her husband was an inhuman monster from another world.

The boy grew up lonely and abused for his looks and developed a pyromania as he grew up. He also has two sets of lungs — one that breathes regular oxygen like a human and the other that breathes methane. His human digestive tract does not produce enough methane, so he acquires it telekinetically by forcing it out of the systems of others through forcing them to pass wind.

And of course, what he doesn’t need to subsist on, he blows out with some oxygen from his human lungs and sets afire.

Is it about Customer Service, attitude or what in India?

I booked a ticket on the Goindigo website from Bangalore to Hyderabad and back. I was unable to travel as I fell sick and hence called the GoIndigo Contact Center on the morning of my travel to check with them on their terms and conditions and refund policy if any, despite having glanced through the same on their official website while booking my tickets.

I accepted and understood that I obviosuly would not receive a pie for the flight that was scheduled to depart Bangalore for Hyderbad in an hour’s time from the time I had called the contact center(fair enough). Then started the trauma. What was in store – hidden conditions and policies. I called the customer care not once but four times and learnt of a new condition each time from four different customer care executives(CCE) as mentioned below:

- I was told by one CCE that the return ticket from Hyderbad to Bangalore the same evening can be cancelled two hours prior to departure and then followed the hidden policy called: “CREDIT SHELL”(which I found no where on the website. Did I miss it?). As per the policy Rs.750/- is taken towards cancellation charges and the remaining amount is not refunded but goes in to the CREDIT SHELL against the specific Reference/PNR number which can be used at a later date.

- The second time I called to ask “if the passenger name and credit card used to book the ticket in the future has to be the same and how long this CREDIT SHELL will be valid for?’ I was told that either the same passenger or someone else can travel and the booking can be made with a different credit card. If a fresh booking is made with a different credit card, both the credit cards or photocopies used for the two transactions must be produced at the time of travel. None of these terms were spelt out until I kept asking.

- The third customer executive says: it is not possible to make use of the CREDIT SHELL while making a purchase online and the same has to be done only by calling the Contact Center or at the GoIndigo counter at the airport. I then request for my return ticket from Hyderabad to Bangalore to be cancelled and am told that I will receive an acknowledgement via email. I request the customer care executive to hold the call until I receive the cancellation confirmation in my inbox and he threatens to wait only two minutes. I explain that I cannot call again and repeat the same story to another of his colleague. He then asks: “Don’t you trust me?” I said: “It is not about trust, it’s about a system and professionalism.” He probably will leave the organization tomorrow and I need WRITTEN PROOF AT ANY COST(Btw does email serve as WRITTEN PROOF?). What if the cancellation does not take effect thanks to a technical snag and there goes my money – boom!

I also asked as to why I don’t see any of this on the ticket or website and I am told that it is very much mentioned. I read out the terms and conditions listed on the ticket(that does not state the cancellation amount) and that neither does the ‘FAQ’ section nor the ‘Terms & Conditions’ section have any such information about cancellation policies. The CCE then says everything can’t be listed on the website.

Convincing arguement, ain’t it?

- Phew, I wait for the acknowledgement and what do I recieve in place of a cancellation confirmation along with my credit shell details – only my onward itenarary of my ticket from Bangalore to Hyderabad that I did not board. Not a word about my return ticket(Hyderabad to Bangalore), credit shell, cancellation charges, etc. I call again and this time, the 4th CCE says: “Don’t you understand Indigo is a non-refundable airline?”. I then told him that it is he and Indigo who needs to learn English and understand the meaning of the word “non-refundable”. How does the CREDIT SHELL make sense if they are a non-refundable airline? It obvisouly is a refund in KIND and NOT in CASH.

The executive then says he will put me on to his supervisor, puts me on hold for ever and then comes back after a good ten minutes saying his supervisor is not available and that I will receive a cancellation confirmation along with credit shell and other details in 24hours. Back to square one, aren’t we? What is the point of receiving a cancelation reciept after the flight has departed and reached it’s destination? What if I don’t recieve the said email? What proof do I have and why on earth do I have tp put up with all of this? After all I am a customer and I deserve better treatment, I paid for the ticket and did not ask for it for free!

Systematic that I am for whatever it is worth I drafted a detailed email(I am known as the email queen amongst my ex-collegues. Finally came of some use) and sent it to the Indigo Customer Care. Not to forget these executives are rather impolite making statements like: “I don’t care a damn if you have to complain”. When I say “YOU” why don’t they(CCEs) understand that it is the organisation that I am refering to and NOT A PARTICULAR INDIVIDUAL and unfortunately they are a part of that entity. I don’t know you after all and what personal enimity would I have with you? As a customer I will demand and fight for my rights. I understand that these executives have limited power, have to deal with umpteen customers a day and repeat the same point like a parrot but sadly that is their job(I respect that) and there is little I can do about it.

I remember reading a similar incident that Kiruba faced: The Clear Trip Episode: My Experience

Am I hassled or is that an understatement? ‘A Harrowing Experience’ is probably an apt phrase. For the life of me neither can I understand the HR world nor the way Customer Service functions in my part of the universe.

Cyber Monday is a cyberpath.

She can download her consciousness, multiple times, into multiple systems.

As such, she is an infobroker.

You can pretty much IM yourself a request to speak to her, and if she decides to answer you, the CyberMonday icon (pictured) will show up on your desktop, or on your cellphone or on any other net-connected device you use.

She just loves Times Square because she can see and hear so much going on, and there are so many cellphones and iPhones and androids and laptops to jump around in. Likewise, airports and bus terminals.

She’s the kid sister of Black Friday’s creator, who was badly injured in the accident that killed their parents. Her brother gave her the Cyber Monday abilities so that she could travel the world despite having a ravaged body.

The fair-haired pretty boy of the family.

Skyblaze is responsible for two parts of autumn: the painting of the leaves before his cousin Leafdanse makes them dance, and for the beautiful days of Indian Summer where you have the beautiful colors of fall but the lovely summery weather.

He talks and acts like a stereotypical Hollywood surfer boy, but is really a very sweet natured guy, as faerie go.

If it was your job to sneak up on unsuspecting wildlife and frighten it into hibernation or flying south for the winter, you’d be a little crazy too.

Dewpoint’s rather snarky and off-kilter cousin.

Sabato ventuno novembre 2009 si è concluso il 27° Torino Film Festival,che ha visto vincitore, per la prima volta in ventisette anni, un italiano, Pietro Marcello, trentenne di Caserta, e il suo La bocca del lupo, che si aggiudica inoltre il Fipresci dei critici.
Un film molto particolare a detta degli addetti ai lavori, che abbatte sia le barriere dei generi cinematografici, essendo un’ opera sospesa tra documentario, reportage, melodramma e spaccato sociale, sia quelle mentali, narrando la storia d’amore tra un ex carcerato ed un transessuale. Prodotto dai gesuiti della Fondazione San Marcellino, insieme alla Indigo di Francesca Cima e Nicola Giuliano e alla L’Avventurosa Film di Marcello e Dario Zonta, si delinea dunque come un film importante, al di là dei meriti artistici, proprio per l’idea che porta avanti: ciascuno, in base alle sue possibilità, ha il diritto di vivere nel miglior modo possibile, comprendendo in tale assunto anche la sessualità, che va comunque ad inserirsi in un discorso più generale, cioè amarsi e volersi bene anche in situazioni estreme, comportanti disagio e solitudine.
La giuria presediuta da Sandro Petraglia ha poi assegnato il proprio Premio speciale ex-aequo a Crackie di Sherry White e Guy and Madeline on a Park Bench di Damien Chazelle, mentre riguardo le interpretazioni, miglior attrice è risultata la cilena Catalina Saavedra(La nana, di Sebastian Silva) e miglior attori Robert Duvall e Bill Murray(Get low di Aaron Schneider).Per parlare dei premi principali: premio per il miglior documentario italiano a Valentina Postika in attesa di partire di Caterina Carone, quello per il miglior corto a Notturno stenopeico di Carlo Michele Schirinzi, mentre il premio del pubblico va al romeno Medalia de Onoare di Calin Netzer. Gianni Amelio, nuovo direttore in carica, ha di che essere contento: il Torino Film Festival ha finalmente confermato e valorizzato quella che, storicamente, è sempre stata la sua funzione essenziale, cioè dare risalto ad un cinema fuori dal coro, capace di guardare la realtà sperimentando contemporaneamente nuovi linguaggi.

Leafdanse’s cousin.

Jack Frost’s nephew.

He’s responsible for the chill setting in as Autumn approaches Winter.

He’s a surly, icy fellow, not very friendly.

He does not get along well with his twin brother Skyblaze, nor his kid sister Belladonna.

Amelio l’aveva preannunciato, sornione. Nei prossimi anni la tendenza potrebbe essere ancora più netta. Quest’anno un film decisamente documentario, La bocca del lupo di Pietro Marcello, ha vinto nella sezione Miglior Lungometraggio e quello che si potrebbe riduttivamente definire un m(r)ockumentary, Oil City Confidential di Julien Temple, ha vinto il “Premio Cult – Il cinema della realtà 2009″, riservato al Miglior Documentario Internazionale. Non vogliamo qui ricostruire le pur gustose dietrologie produttive, cioé i numerosi sponsor del bel lavoro di Marcello, e i disparati innesti finzionali visivi e musicali del film di Temple. Per brevità bloggarola. Però, la storia di Enzo e Mary - conosciutisi in carcere e amanti da più di vent’anni dentro e fuori dalle galere di Genova - dura un’ora ed è raccontata dagli stessi protagonisti, pur in una cornice d’immagini d’archivio e liriche. Quindi molti confini son caduti, per non dir dei muri. Tié.

He’s a god of a pantheon that has no mythology. A modern pantheon.

Any time you’ve had a day of one thing after another going wrong, he’s been behind it.

The more you grunt, groan, scream and swear in frustration, the stronger the Aggravator gets.

Leafdanse is the daughter of the West Wind and the North Wind.

She’s a faerie who is one of the ones responsible for the changing of the leaves in autumn.