Last night my crew finished up adding another 13 new tech stations that we are staffing for as we speak. The room is ready – chairs, tools, phones and computers are on order. We will have this new capability rocking by the end of the month.

Doesn’t look like much now, but it will be a well-oiled machine in a few short weeks.

What does 13 new positions equate to? That’s a lot of mouths to feed It’s approximately 200 additional units per day down the production lines- that’s 200 more units received, pretested and barcoded, disassembled, reassembled with a new part, quality controlled, cleaned, packed and shipped. That’s a heck of a lot of iPhone fixes! It’s also 13 more jobs that we’re bringing to the Kansas City area and if you’ll looking, please apply here.

Speaking of “shipped” – we have FedEx stretched out to come at 7:00pm so we are able to ship later than ever before which means that we are sliding our average repair time up – and most of our units are getting repaired the same day that we get them which is over delivering on our 24 hour turnaround time and that’s a good thing!!!

So I can take a short break for now, clean up the saw dust and get back to business. You’ll be hearing more from me on the blog and I have an awesome coupon code coming tomorrow. Talk to you again on Wednesday!

Best, Ryan

We are closing up a record month here at Mission Repair. We had another new employee start today on our production line. . .not only a record month in sales, but a record month in new employees starting. I always told myself that once I can’t remember everyone’s name, I know that we’ve made it big.

Well Adam started today so my “name memory” is still working fine I think that once we get to 50 employees I may start to become “forgetful”. I pride myself in knowing who’s-who and what’s-what in my business; but once I got over 30 employees I noticed myself losing grasp on a few things. It’s OK, that’s what my managers are for, right?!? I just have to learn to let go of certain tasks. It’s change that’s the hardest, but it’s also a ton of fun.

Speaking of employees, everyone is getting a well-deserved day off on Monday for Labor Day. You may ask: “What is Labor Day?”

Well there is an official definition that is something about a workers strike back in the 1800′s and it quickly became a National holiday soon thereafter. Others say that they recognize it merely as the beginning of the school year…or the official end of the summer. Of course it’s is typically the last day that the city pools are open for the year.

At Mission Repair, we celebrate it just like many other retailers and online businesses do – we have a sale!

So what can you expect from this amazing Labor Day weekend at Mission Repair? Firstly we will be open for business as usual Saturday and Sunday. Come on over to our service center and we will be happy to take care of you! We will be closed on Monday 9/3/12 so be sure to make note of that!!

Additionally, we are offering a whopping 20% every order placed this weekend online. That’s right. 20% off. That even includes 20% off of the shipping on your repair order. I dare you to try to find a better price on any of Mission Repair’s services. You won’t find it!

So if you’re in need of an iPad repair, iPod glass repair, iPhone fix or other Android Cell phone service. Click on over to the Mission Repair website and use coupon code “dayoff” for your 20% discount.

This offer runs Saturday (9/1/12), Sunday (9/2/12) and Monday (9/3/12) ONLY. Offer not good on orders placed any other dates and not good in conjunction with any other offer or discount. It’s simply amazing.

I’m back to the grind stone – that’s probably some sort of saying from the 1800′s as well. To me it means “Back to work Ryan”. I’ll talk to you again soon.

See ya, Ryan

My son's iPhone after the iOS 5.1 update!

Apple has been questioned for not offering a device that runs on the nation’s fastest networks -until the recent announcement of the 4G LTE-capable iPad it unveiled last Wednesday. Most people may not know that the iPhone 4S is capable of running on AT&T’s HSPA+ network — a technology that AT&T and T-Mobile both use to advertise their “4G” devices. HSPA+ is essentially 3G technology that’s been enhanced to run speeds close to those of 4G networks, but still runs slower than either LTE or WiMax. I learned about this today, so it was even news to me and I think that I know a thing or two about the iPhone

I’m sure the new label raised questions for AT&T customers that didn’t really know that the iPhone was a “4G” device. Until now, all we’ve seen is that cool little “3G” symbol at the top of our screen. Seeing 4G was a nice surprise.

There’s actually a lot of debate as to what, exactly constitutes 4G since the International Telecommunications Union relaxed its definition in Dec. 2010. Before then, none of the technologies in the United States — LTE, WiMax or HSPA+ — were considered fourth-generation cell networks. Now, they are.

So we ran a simple test with my black iPhone 4 (on the left) and a white iPhone 4S (on the right) to see which was faster loading our GotRepair.com Webpage in Safari. . .

iPhone in 4G mode

►

As it turns out, my iPhone 4 was faster in all instances when we were surfing to several different sites than the iPhone 4S running in 4G mode- I cleared the cache on both phones, cleared the history, and of course turned off WiFi. Interesting to say the least.

Since this was a free, seemingly stealthy “overnight” upgrade – who’s going to complain? Well there’s a ton of debate on the internet right now about what is really going on – including rumors that it’s a typo in the code. Frankly, I personally don’t think that this was a mistake and I feel that we’re going to see a “real” iPhone with 4G before we know it!

Feel free to comment if you’ve got any other information to add about this topic!

Ryan

The number of telephone calls that we are receiving seems to be astounding!  As of 2:15 today we are caught up on calls and we get to take a small breather before they light up again!

Here’s a rendering of our new call center in action:

Ha!  Of course this is not a rendering of our new call center Actually, this is a picture of a 1926 Switchboard from somewhere in California and these ladies would answer the phone whenever you would dial “0″ from a land line in their area.  They stayed busy, but I’d put up any one of our Mission Repair employees against them any day!  We know what busy feels like!

Our call center won’t have this many operators, however you do get a real live human being when you dial 866-638-8402 and THEN dial “0″.  Our phone system is highly advanced, it will keep you in the queue and all of our calls are answered in the order in which they are received.

Try it, I dare ya!

Talk to you soon, Ryan

A lot of people have been asking “are you going to have a coupon code for Black Friday?” The answer is YES!!!

Just use coupon “BFRIDAY” to receive 15% off of your order on BLACK FRIDAY ONLY, 11/25/11, midnight to midnight. This will work for any iPod repair, iPhone glass repair, or any other service that we offer, including parts! Don’t try to use it today, it won’t work today. . .it will only work for orders placed online on BLACK FRIDAY.

Additionally, we’ll have a CYBER MONDAY coupon code released early Monday Morning. This is going to be a fun one that everyone will enjoy, I promise.

OK, I’ll be back shortly with some pics of our annual Mission Repair Thanksgiving luncheon that is happening within the next hour. I can smell the ham roasting and the fixin’s brewing. Good thing there’s a ton of food for all of us. . .heck if you’re in the area stop by and I will fix you a plate. Just come in the front door at our Olathe location and ask for me.

I’ll be back soon, Ryan

How does a 15% off Back to School Special sound? The reason that I’m offering this now is because I just took my kids “back to school shopping” and it wasn’t cheap. I mean after the laundry list of supplies that we needed and the clothes and lunch money deposits, I wasn’t left with much in my wallet!

So in response to this money madness I’m going to spur the economy. . .We’re offering 15% off any iPod Repair, iPad Glass repair, MacBook upgrade or any other service that we offer now though August 21, 2011 at Midnight so don’t delay.

Just enter coupon code “DEUCE” to receive that 15% off starting immediately. I’ll be back soon with more awesome information!

Best, Ryan

The nice thing about our new offerings? They cover loss and theft. Take a look around and try to find a better deal. It just doesn’t exist.

Protect Me Plans from Mission Repair. Just another way we differentiate ourselves from the competition.

I’ll be back soon with more great info! Best, Ryan

Marc (our Webmaster) just launched our BRAND NEW MOBILE WEBSITE! That’s right, for those of you that care or for those of you that surf our website from your mobile device (i.e. iPhone or iPad), our servers will automatically recognize your device and automatically display a drill-down MOBILE version of our site on your hand-held. It’s just plain awesome! Just view our mobile site and then select your services:

What does this mean? Well, first of all, viewing all of our products and categories and services like iPhone repair and Macbook repair are EASY on your mobile device. No more pinch and zoom! Our services are displayed with pictures and descriptions so it’s easy to find what you’re looking for. Marc is scrambling to hammer out the bugs (as with any new website launch) and we should be 100% by this afternoon. Find any holes? Just email Marc and let him know!!

Don’t like the new mobile site look? No problem, it might take some getting used to. You can always click “Go to main site” at the bottom right to take you our normal site. I know, sometimes change is scary (trust me, I’ve been holding my breath for 24 hours now!) but I think that this is just another way that Mission Repair stands out amongst the competition. We do this for you, our customers – and for no other reason. Well, I have to admit that I think it’s pretty cool too. OK, 90% for our customers, 10% cool. . .that’s it!

Hey, if I don’t see ya in the neighborhood this weekend, have a Happy Halloween!!

Best, Ryan

OK- now that you’re signed up, you’ll find an immediate coupon code within a text sent to your cell phone. You can use this coupon when you checkout online or when you call in to our customer service center. Additionally, we’ll follow up with a monthly giveaway, even a brand new iPod Touch! Only those that are part of our text messaging campaign will be eligible to win these exclusive prizes from Mission Repair. Remember, you can opt out at ANY TIME by simply replying “STOP” and you’ll never receive a text from us again. But heck, we promise to keep them short and simple and to not bother you more that twice a month. We get it.

OK, there it is, another easy way to stay in touch with Mission Repair and another way to save some bucks when you shop our services.

Thanks, it’s been an unbelievably busy Monday here – it feels great to feel so wanted!

Best, Ryan

PLEASE NOTE: Our telephone switchboard will be down for the event from 10 am to 2 pm central standard time. There’s just going to be too many people in our building and too many distractions.

We don’t really want to do this, however for the inconvenience, we’re offering a whopping 20% off of your order that you place any time on September 30, 2010. That’s right. 20% off your entire order even shipping! We’ve never dipped that deep into the discounts so if you’ve been waiting, now is the time to make that iPod or iPhone happy again. Go ahead, you know you need that MacBook Screen Repaired. 20% off brings the MacBook Screen repair down to just about $150 – this is simply amazing! USE COUPON CODE “OPEN” for your 20% off discount. Remember it’s only good for a 24 hour period, all day September 30, 2010 and it cannot be used in conjunction with any other coupon we are offering – it just won’t let ya!

OK, there it is. Let those orders fly and I’ll be back with pictures of the event shortly afterward. Thanks!!

Ryan

Yup, that's me trying to keep my cool!

They lined up on a table and got to work. . .and as they were repairing, I spoke about the iPhone, iPad and Mission Repair. I felt pretty great about the meeting and had a wonderful time. It’s really nice to reach out to the public like that. I’ve personally been in the business since 1994 working on many Apple items and I know that there has to be something I can share I still LOVE Apple’s products. I saw some old familiar faces and met many new ones. . .it was a success and I was able to add 30 or so emails to my newsletter list.

Rumor has it that some of the video from last night will be uploaded for everyone’s enjoyment. I’m looking forward to that and I’ll post it if I see it. Thanks to Dr. Dave for the invite, it was a blast.

Thanks everyone, Ryan

Like magic, it's as good as new again!

This customer is thrilled, and is back in business. So remember, we CAN and we WILL fix your iPhone. We’re the best in the business Keep us on file!

http://www.missionrepair.com

Thanks, Ryan

Ryan