Blogs about: It Service Desk
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Increasing First Time Fix – A Service Improvement Priority
First Time Fix (FTF) is a great service management metric, as it’s the one that indicates the most gain in customer satisfaction if improved upon by a Service Desk. First it’s worth defining and also… more →
Plan-Net's Blog
Event Notices From January 16
wrote 4 months ago: Midwest Technology Leaders returning: The Midwest Technology Leaders conference will return Wednesda … more →
Increasing First Time Fix – A Service Improvement Priority
wrote 7 months ago: First Time Fix (FTF) is a great service management metric, as it’s the one that indicates the most g … more →
What is IT outsourcing, businesses ask? What are managed IT services? And finally, what are shared services?
wrote 7 months ago: Although IT is now a fundamental part of the structure of a business, there is still a lot of confus … more →
What can be considered 'warranty' for a managed IT service?
wrote 7 months ago: In the plethora of IT offerings companies are faced with, products and services have become extremel … more →
Why do shared services fail?
wrote 8 months ago: There are a plethora of reasons why Shared Service models fail. However, understanding the key reaso … more →
Resolution Method – A Missing Metric
wrote 8 months ago: Plan-Net, as a provider of managed IT services and as an IT consultancy, has performed numerous scop … more →
10 Things your IT Service Desk should NOT be doing
wrote 8 months ago: Is your IT Service Desk managed efficiently? If any of these things are happening, perhaps it is tim … more →
Selling Managed Services to the CFO
wrote 8 months ago: It can sometimes be very difficult for IT Managers, CIOs and other Senior Managers within the busine … more →
All the rage
wrote 9 months ago: Bring-Your-Own-Device (BYOD) has become somewhat of a buzzword. With the push generally coming from … more →
10 tips for managing the human side of IT
wrote 9 months ago: The success of an IT department does not solely depend on having the best hardware and latest softwa … more →
Royal Commission for Jubail and Yanbu has selected SMART Service Desk!
wrote 10 months ago: HH Prince Saud bin Abdullah bin Thunayan, Chairman of the Royal Commission for Jubail & Yanbu, h … more →
The IT Service desk job
wrote 10 months ago: The IT Service desk role is….. … more →
Legal IT: A New Model to Suit Changing Demands
wrote 11 months ago: As law firms change in structure and size, often expanding globally, their IT support model also has … more →
Shared services: a problem shared is a problem halved
wrote 1 year ago: ‘A problem shared is a problem halved’ – This idiom generally refers to a person feeling better simp … more →
7 things you should know about Managed IT Services
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wrote 1 year ago: With more and more companies looking at outsourcing solutions for all or part of their IT, it is imp … more →
NEWS: Plan-Net expands UK’s only 24/7/365 shared, legal-dedicated IT support service
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wrote 1 year ago: News release – for immediate release 17-04-2012 Service Provider Plan-Net Plc. is extending its uniq … more →
Bring IT support back to the 1st line
wrote 1 year ago: In a time where cuts to organisations’ IT budget are often becoming a necessity, taking a good hard … more →
Just how much of a saving is the reduction of heads from an IT support team?
wrote 1 year ago: In a bid to meet the demands of an FD who needs to see cost savings across the organisation, often i … more →
There are still opportunities to do more for less
wrote 1 year ago: A lot of talk right now revolves around IT projects in 2012 – which mainly means, deciding which pro … more →
