Tags » IT Service Management

Mobile ITSM is not only about field support: It’s about everyone.

When we built the new Smart IT UX for BMC Remedy, we were determined to allow ALL IT Support Workers to be Mobile. Why? Because everyone can benefit from mobility. 1,008 more words

IT Service Management

Problems in Communication Between Popular IT Frameworks?

I been lately working in IT Service Management (ITSM) and Enterprise Service Management (ESM) field. I also been working with change and learning. I decided to write this post as an opener to series of posts about ESM. 779 more words

Value-based Business Relationship Management: Part 3

This is the third and final post in series about business value realization and the role of Business Relationship Management.

In the first post I described what it means to…

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IT Management

Maximize the synergies between ITIL and DevOps

EXECUTIVE SUMMARY

This white paper describes the synergies between ITIL® best practices and DevOps (development  and operations) practices. ITIL focuses on the lifecycle of services, from inception to retirement, and provides best-practice guidance ®for IT service management (ITSM). 4,064 more words

APEX Global

ITIL (Information Technology Infrastructure Library) v.3 2011

Didalam menjalankan bisnisnya, sebuah perusahaan (secara umum) hampir bisa dikatakan tidak akan bisa berjalan tanpa adanya support dari layanan IT. Namun sering kali dijumpai effort luar biasa yang sudah dilakukan oleh Organisasi IT belum bisa memenuhi harapan dan kebutuhan Bisnis perusahaan. 1,057 more words

Information Technology