Tags » IT Service Management

ITIL Certification Guide: Overview and Career Paths

ITIL Certification Guide: Overview and Career Paths.

The Information Technology Infrastructure Library (ITIL) today is the de facto standard for IT service management frameworks. Learn about ITIL’s current certifications, training options as well as ITIL-related careers. 1,139 more words

IT-Best Certifications

Only Contextual Situation Awareness efficiently enables issue Socialization and Collaboration

Friends. Recently this AppDynamics article concerning DevOps and Collaboration was sent my way and it led me off on one of my usual rants about the value of contextual collaboration versus socializing individual Alert or threshold exceptions… 1,077 more words


Convergence: One Year's Meme

Peter Dorfman Creative Solutions celebrated its first birthday on December 1. It’s a good time to stop and reflect on what I’ve learned from a year as a freelance content creator. 846 more words

Content Marketing

ITSM (IT System Management)

IT Service Management must make a difference to the whole organization. It must make the business processes more efficient and more effective. How the business sees IT achieving this also needs to be understood on various parameters like business efficiency, cost reduction in IT Service Delivery, increased customer satisfaction with Service Delivery or more reliable IT Services to support business critical services. 436 more words

Mobile ITSM isn't only about field support: It’s about everyone.

When we built the new Smart IT UX for BMC Remedy, we were determined to allow ALL IT Support Workers to be Mobile. Why? Because everyone can benefit from mobility. 1,008 more words

IT Service Management

Problems in Communication Between Popular IT Frameworks?

I been lately working in IT Service Management (ITSM) and Enterprise Service Management (ESM) field. I also been working with change and learning. I decided to write this post as an opener to series of posts about ESM. 779 more words

Value-based Business Relationship Management: Part 3

This is the third and final post in series about business value realization and the role of Business Relationship Management.

In the first post I described what it means to…

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IT Management