Tags » IT Service Management

How Can Business Relationship Managers Redirect Their Efforts for Increased Business Value?

This post is for those with a substantial Business Relationship Management (BRM) role — i.e., at least 50% of their job is BRM.

I am part way though a research project that is examining where BRMs are spending their time, and where they think they should be spending it. 584 more words

Business Value

The birth and context of Service Management

Last week we looked at the birth of governance in corporate and IT. We saw how the requirement for governance of IT has grown over the years. 726 more words


Does This Mean the End of the Business Relationship Manager?

Today, it seems that the Business Relationship Manager (BRM) role is gaining prominence, recognition and momentum.  I witness this daily through the incredible interest in and membership of… 607 more words

IT Management

Meet our People - Shanah Kitzerow

 Shanah Kitzerow

IBEX IT Business Experts

Director of Marketing



I was once told by my psychology professor that “95% of what you invest your beliefs in while on this earth will turn out to be false.” I remember thinking… … 403 more words



Hoe definieer je Onderhoudbaarheid van toepassingen?

Het begrip onderhoudbaarheid van toepassingen wordt in deze gedefinieerd als het totaal van activiteiten die nodig zijn om kosteneffectieve ondersteuning te bieden voor een softwaresysteem. 631 more words

Op Maat Ontwikkelen

ITSM Person of the Year Award

Every year the IT Service Management Forum (itSMF) hosts the itSMF Industry Awards for Excellence in IT Service Management to honour those individuals, teams and organisations who have achieved extraordinary success in the IT Service Management field during the past year. 171 more words