Production Support – The ITIL Way is a presentation I prepared, introducing how to handle Production issues in ITIL way. There are two ITIL processes related to this topic, Incident Management a… more →
The Power of Technologybigapplezlp wrote 1 year ago: Production Support – The ITIL Way is a presentation I prepared, introducing how to handle Prod … more →
bigapplezlp wrote 1 year ago: Recently, the Quality of the IT services were frequently talked about. Users were yelling about how … more →
bigapplezlp wrote 1 year ago: ITIL(Information Technology Infrastructure Library) is the international standard for IT Service Man … more →