Blogs about: Itil It Service Management
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Deal With Production Issues - The ITIL Way
Production Support – The ITIL Way is a presentation I prepared, introducing how to handle Production issues in ITIL way. There are two ITIL processes related to this topic, Incident Management a… more →
The Power of Technology
Deal With Production Issues - The ITIL Way
bigapplezlp wrote 1 year ago: Production Support – The ITIL Way is a presentation I prepared, introducing how to handle Prod … more →
Quality, Quality, Quality
bigapplezlp wrote 1 year ago: Recently, the Quality of the IT services were frequently talked about. Users were yelling about how … more →
An Introduction to ITIL - Underline Concepts
bigapplezlp wrote 1 year ago: ITIL(Information Technology Infrastructure Library) is the international standard for IT Service Man … more →
