Blogs about: Itilv3
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ISO 20000 and Business Relationship Management - The missing ITIL v3 process?
"Complaint Dept" by Life As Art at Flickr - some rights reserved Business Relationship Management (BRM) is a ISO/IEC 20000 process from the Relationship group that is not described in ITIL v… more →
ITIL Blues
OurSCDB Vision
Frederic Hornain wrote 10 months ago: … more →
OurCMSDB Logo
Frederic Hornain wrote 10 months ago: … more →
OurCMSDB subproject Vision
Frederic Hornain wrote 10 months ago: This overview is not complete. Updates needs to be done however it is better than nothing. … more →
ITILv3 Foundation (Unit: ITILFND01)
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Parikshit wrote 11 months ago: Service Management as a practice1. Good practice in the public domain Organizations operate in dynam … more →
ITIL v3 exam available on Prometric (and Pearson)
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rumagoso wrote 1 year ago: At last we have the option of taking the ITIL v3 Foundation exam through Prometric (only in English) … more →
ITIL v3: Utility and Warranty - two sides of the same coin
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rumagoso wrote 1 year ago: Utility and Warranty come handy when characterizing and checking the value of a IT Service as it pro … more →
ITIL v3: The use of Resources and Capabilities
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rumagoso wrote 2 years ago: Service Strategy introduces an interesting pair of complementar concepts: Resources and Capabilities … more →
ITIL v3 Overview - Excellent summary. And free...
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rumagoso wrote 2 years ago: Robin pointed us out the excellent ITIL v3 summary An Introductory Overview of ITIL v3. It’s m … more →
ITIL v3 and IT Service Management Automation
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rumagoso wrote 2 years ago: Interesting how two voices converged to the very same topic of automating Service Management almos … more →
Guru Watch #3 - Colin Rudd, The ITIL visual master
rumagoso wrote 2 years ago: Colin Rudd has been around with ITIL since kindergarten (it takes time to hear it from his mouth … more →
ITIL v3 Processes along the Service Lifecycle Diagram (Français, English, Português)
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rumagoso wrote 2 years ago: Here’s a take-and-share version of the previously mentioned ITIL v3 Processes throughout the S … more →
A good read... and 27... 26 ITIL v3 processes
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rumagoso wrote 2 years ago: I’ve been reading “The Official Introduction to the ITIL Service Lifecycle Book … more →
Service Portfolio and Service Catalogue and... - ITIL v3
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rumagoso wrote 2 years ago: After a comment from IT Skeptic for the previous Service Catalogue – ITIL v3 post, I’v … more →
Service Catalogue - ITIL v3
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rumagoso wrote 2 years ago: A good introductory definition for Service Catalogue inside Service Strategy ITIL v3 core book goes … more →
ITIL v3 - Rodrigo Flores on Service Operation
rumagoso wrote 2 years ago: Rodrigo Flores has been a champion for the Service Catalog. He’s co-author of the Defining IT … more →
Guru Watch #2 - Troy's Blog
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rumagoso wrote 2 years ago: Troy DuMoulin, Director of Product Strategy for Pink Elephant has a way of putting topics in a cle … more →
ITIL v3 - Service Strategy short podcast with Michael Nieves
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rumagoso wrote 2 years ago: Michael Nieves – co-author with Majid Iqbal of the Service Strategy ITIL v3 core book – … more →
What’s new on ITIL v3 (from Sharon Taylor Axios whitepaper) - part II
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rumagoso wrote 2 years ago: Here is the rest of the short analysis on Sharon Taylor’s white paper for ITIL v3 (read part … more →
What's new on ITIL v3 (from Sharon Taylor Axios whitepaper) - part I
rumagoso wrote 2 years ago: From the excellent white paper that Sharon Taylor wrote for Axios we can foresee a bit more o … more →
