Tags » ITSM

Why Double Certification


Everyone who is working Support and Services Role are consistently looking for career development either in existing company or in new company. Now every Malaysian have an opportunity to get qualified in two competency – ITIL® Foundation and SDI Service Desk Analyst Qualification).

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SDI Service Desk Analyst

Why capability development ?

Everytime when you think about capabilities. You can only think of learning however its actually beyond that, WHY ??
Well in my opinion capability is what I call as SKILL, or even YOUR CONFIDENCE in doing certain task. 47 more words

SDI Service Desk Analyst

Software Asset Management - the Missing ITSM Ingredient

When I’m talking to customers, I’m continually reminded that many (or should I say “most”) of them have no accurate records of what IT assets they have or where they are located. 352 more words

Best Practice

PMC Latam dictará por primera vez en el Perú los cursos oficiales Prince2 y Lean-IT

PMC® Latam ofrecerá una oportunidad propicia para que los profesionales en Gestión de Servicios y buenas prácticas ITIL complementen sus conocimientos, con el lanzamiento exclusivo de los cursos oficiales Prince2 y Lean-IT… 233 more words

ITIL Service Management: ITIL Continual Service Improvement

ITIL Service Management: ITIL Continual Service Improvement.

This article is worth checking out.  It is not new but it relates to what project management should be doing as well.


A reminder of a common IT support organization structure

Sometimes is good to remember why we name support group level as 1, 2, 3 (or more). Where this structure come from and which interest it has for the IT organization. 71 more words

Now Here's Something Interesting....

When it comes to an ITSM implementation, as you might guess, I have some strong opinions when it comes to the “process or tool?” conversation. In some ways, I guess you could say this is the same as the “chicken or egg?” discussion. 692 more words