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Predictions for 2015: ITSM Disruptors

By Dick Stark

BMC’s Anthony Orr, and Pink Elephant’s George Spalding, presented a webinar last week, Predictions for 2015: ITSM Disruptors.  Their presentation although interesting, was somewhat disjointed with most of the time spent on stories about new technologies such as wearables, like LG’s new GPS KrizON bracelet  for kids, devices and sensors, smart homes, intelligent projectors, and of course the mind numbing internet connections, now referred to as the Internet of Things (IoT). 428 more words


Salesforce1 Enterprise Environment Management

This article was originally published for DeveloperForce on December 9, 2014.  See the following link: http://sforce.co/1wXpHUD

Establishing an effective Environment Management strategy is critical for utilizing the Salesforce1 platform.   2,940 more words


Reporting in HEAT 2014

SQL Reporting services (SSRS) has been introduced to the latest version of HEAT. We are now given the opportunity to create much more complex and customized reports through SSRS and view these through HEAT2014. 165 more words


Convergence: One Year's Meme

Peter Dorfman Creative Solutions celebrated its first birthday on December 1. It’s a good time to stop and reflect on what I’ve learned from a year as a freelance content creator. 846 more words

Content Marketing

Self-Service IT User Support - How to Decide If It's For You

Self-service IT support; where instead of calling the Service Desk for IT support, the user consults a resource, wherein he finds the answer for himself. Seems like a good thing, doesn’t it? 1,847 more words

IT User Support

How Super Group IT benefit from Cherwell Software

SuperGroup is a broad-based supply chain management business encompassing the planning and management of all activities across the supply chain from the sourcing, procurement, transport, warehousing and distribution of goods and services. 93 more words

Cherwell Service Management

Mobile ITSM isn't only about field support: It’s about everyone.

When we built the new Smart IT UX for BMC Remedy, we were determined to allow ALL IT Support Workers to be Mobile. Why? Because everyone can benefit from mobility. 1,008 more words

IT Service Management