Tags » ITSM

A fool with a tool ....

I regularly see LinkedIn posts regarding the selection of ITSM toolsets and criteria that may be used to make the final judgement.  I have a number of criteria that I would consider and so thought I would post them here in the hope that they may assist someone. 1,429 more words


Surprise upcoming

Hi there, 

I am during organizing some extra stuff like demo setup of few tools for mini-cases for the blog. Cannot confirm details now, but… There will be some hot stuff, I can promise. 17 more words


I was thinking heavily if use this meme or GoT one (Winter is comming). But this fits better – evangelizers of Agile are following evangelizers of ITIL, SDLC, and other stuff – saying “Forget everything You knew. 62 more words


Role of the IT Turnaround Artist / CIO - Part 1

Welcome to Part 1 of our In Focus Series: The Role of the Turnaround Artist / Transformational CIO.  A person taking on this role is one who specialises in turning IT chaos in to order – and details the important role they can play in your organisation.


In Focus - IT Change Management

I’ve spent a lot of time over the years working in both corporate IT (“in-house”) and in the managed services / outsourced space.

Read Part 1 of my In Focus series to discover why having a proper Change Management process is essential and the questions you should ask your IT supplier to assure you that IT Change Management is being managed properly.

General News

Availability concerns

There are no trivial issues under ITSM domain. There are simple ones, but never trivial. One of them is Availability Mgmt – seems to be one dimension issue – trivial… It is not. 604 more words


A few steps to uneffective ITSM Strategy

Another not-planned post. This time based on news spread by ITIL Owl.

Owl News:Seven Steps to an Effective IT Service Management Strategy – eWeek – …

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