Blogs about: Itsm
Featured Blog
ITIL V3 Intermediate programs - so many choices... what is best?
In generic terms we’ve always said that there is no right or wrong pathway – it all depends. (such a consultancy statement, isn’t it??) But in reality there are some choices that are… more →
Ivanka Menken
ITSM Self Taught Training - Some Assembly Required
itilonline wrote 2 days ago: Have you ever prepared a meal for the first time, taught yourself to repair something, assembled toy … more →
Saving Jobs & unintended consequences
— 2 comments
brentbsullivan wrote 4 days ago: This is a cautionary tale…. Remember when you couldn’t keep your cell phone number if yo … more →
Microsoft Office, Outlook, and Sharepoint Integrations with e-Service Desk
John wrote 5 days ago: The following web demonstration of Microsoft Sharepoint, Office and Outlook was created by one of IC … more →
A BPM Example using the ITIL v3 Event Management process
John wrote 5 days ago: As noted in my blog entry “The Difference between traditional IT Service Management Applicatio … more →
Turn and Face the Change-- with ITIL.
Brian Nunnery wrote 1 week ago: As with any aspect of business, great processes and infrastructure do not always stay great–ne … more →
Incident Management: The Responsible Way to Gold-Star Customer Service.
Brian Nunnery wrote 1 week ago: Incident Management is debatably the most important area of IT Service Management because of its dir … more →
Cloud Computing - Architecture implications to ITIL and CMDB (Part 1)
David Sanabria wrote 2 weeks ago: I spent the day in San Francisco at CommunityOne in early June attending sessions in the Cloud Compu … more →
Simplicity is Good, Complexity is Evil.
Stephen Burton wrote 3 weeks ago: For those of you who read my blog you may perceive me as just another product manager of an IT comp … more →
The Difference between traditional IT Service Management Applications and a BPM Based IT Service Management Solution
— 1 comment
John wrote 3 weeks ago: As ICCM continues to grow in North America, and around the world, our focus is on raising the awaren … more →
ITIL V3 Intermediate programs - so many choices... what is best?
ivankamenken wrote 3 weeks ago: In generic terms we’ve always said that there is no right or wrong pathway – it all depe … more →
Didn't pass your ITIL V3 Foundation exam?? Don't despair.. you're NOT alone!
ivankamenken wrote 3 weeks ago: As I mentioned in an earlier blog – as of the 1st of May 2009 there is a new syllabus for the … more →
Are you satisfied?
chrisyork wrote 1 month ago: Satisfaction surveys are a very big part of any service business. Almost everywhere you go, someone … more →
ITIL V3 Certification - are you confused?? You are NOT alone...
— 9 comments
ivankamenken wrote 1 month ago: For a scheme that has been around for approx. 2 years now, it is pretty sad that there is no increas … more →
Questions you should ask ANY IT Service Management Vendor
— 1 comment
John wrote 1 month ago: Having been a consultant and IT Manager for so many years, now to join the ranks of ITSM Software ve … more →
Sustainable advantage and ITSM process automation
brentbsullivan wrote 1 month ago: When many folks think about automating ITSM processes, they’re thinking about ways of getting consis … more →
IT Operational Maturity & IT Process Automation
brentbsullivan wrote 1 month ago: IT Process Automation (aka Run Book Automation) can be useful at any stage of IT Operational Maturit … more →
Why ITSM Projects Fail...
John wrote 1 month ago: It’s sometimes laughable reading blogs, LinkedIn group discussions and Tweets about ITIL and i … more →
ITSM, PM and Free Software - www.itframeworks.org
— 2 comments
huayra wrote 1 month ago: So, we all heard of IT Service Management frameworks such as ITIL or Project Management frameworks s … more →
ITSM Series #4: Release Management
— 3 comments
buzina wrote 1 month ago: THE ITSM SERIES Incident Management Problem Management Change Management Release Management Serv … more →
Have your say. Start a blog.
See our free features →
An 
Contraption
