Tags » ITSM

I was thinking heavily if use this meme or GoT one (Winter is comming). But this fits better – evangelizers of Agile are following evangelizers of ITIL, SDLC, and other stuff – saying “Forget everything You knew. 62 more words


Role of the IT Turnaround Artist / CIO - Part 1

Welcome to Part 1 of our In Focus Series: The Role of the Turnaround Artist / Transformational CIO.  A person taking on this role is one who specialises in turning IT chaos in to order – and details the important role they can play in your organisation.


In Focus - IT Change Management

I’ve spent a lot of time over the years working in both corporate IT (“in-house”) and in the managed services / outsourced space.

Read Part 1 of my In Focus series to discover why having a proper Change Management process is essential and the questions you should ask your IT supplier to assure you that IT Change Management is being managed properly.

General News

Availability concerns

There are no trivial issues under ITSM domain. There are simple ones, but never trivial. One of them is Availability Mgmt – seems to be one dimension issue – trivial… It is not. 604 more words


A few steps to uneffective ITSM Strategy

Another not-planned post. This time based on news spread by ITIL Owl.

Owl News:Seven Steps to an Effective IT Service Management Strategy – eWeek – …

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Wrong direction...

Well, I did not plan this post… But after chat with Barclay Rae on tweet, and some discussion on Linked In started by Ian Mitchell, I felt I must to explain few simple things, before most of people get it wrong. 238 more words


Yesterday I have had a chat with my fiance. And she said something like:

We live together 4 years, and I still don’t know what actually are You doing.

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