Tags » ITSM

What to Ask Before Signing Up for a Service Desk

There are some important questions that should be asked of providers by organisations considering signing up for a full-equipped Service Desk solution. After all, this is an important decision with considerable ramifications. 626 more words


Making Facebook passwords more usable

Whilst researching how other organisations approach Responsible Disclosure, I encountered an intriguing statement on Facebook’s vulnerability reporting page on what they deem ineligible reports or false positives: 299 more words

Good Practice

The Case of the Missing Business Case

I recently attended a business networking event, where by sheer luck, I met a fellow ITSM professional!    Yep-that’s right, in a sea of salespeople, financial advisors, realtors, graphic designers, and other professionals, I met someone that knew what IT Service Management was!  527 more words


Guest Blog Aricle Series: A New Year Brings IT Value to the Business

Written by:  Ed Kraft, IT Manager, Technology and User Services at Charter Manufacturing

“What value does your IT team bring to the business?” was the question my IT director asked as he handed me a book entitled… 465 more words

Best practice is evil

There, I said it. Best practice is evil and needs to be buried.

How many of you have stood in front of your management or project board and promised to apply best practice? 242 more words

Good Practice

Where is the ITSM Industry Going?

Navvia, a company that helps organisations to design, improve, and manage their IT service management (ITSM) processes, revealed the results of its ninth annual ITSM Industry Survey earlier this month. 17 more words