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Dial 3-1-1

By Dick Stark

Several weeks ago I attended a Technology Day seminar that RightStar co-sponsored with BMC, focused on BMC FootPrints Service Core, Asset Core, and ADDM. 420 more words


Pendahuluan IT Service Management

Information Technology Service Management (ITSM) adalah implementasi dan manajemen servis teknologi informasi sehingga sesuai dengan kebutuhan bisnis. Bisnis di sini dapat berupa instansi, perusahaan,  maupun lembaga. 438 more words


Service management professionals need to know the costs of the activities and support they are providing to their organization. Without it – they are flying blind, and their value is misunderstood at best. 262 more words

Breaking News & Updates

Overlooked Practices in a CMS Implementation

Sherpa +Brad Tilton is now a member of+ServiceNow‘s Expert Bureau! Check out his top CMS implementation advice on #ServiceNow Share:http://goo.gl/V86Xap

If you’re thinking of building a CMS Portal in your ServiceNow instance there are a lot of really great resources available that discuss… 52 more words

Breaking News & Updates

Ramblings on RACI Matrix for Projects

A lot of things need to occur to get a project started. For the project manager, understanding the basics about the project – the goal, timing, budget are some of the tasks to getting organized. 584 more words

Project Management

JamesN903 reblogged this on LearnNOW @14emerton and commented:

Are you a PM, Consultant, or anyone involved with IT or Organizational projects? Then take some time to read this article. If after reading you are interested in more around ITIL, ITSM, or PM Processes and PM tools then poke around the site and #LearnNOW.