Tags » ITSM

Five PDG (Pretty Darn Good) Reasons to Define a Service Catalog

In my previous blog article, “Top 10 Things Companies Don’t Think About When They’re Thinking About a Service Catalog”, I said that the number one thing that businesses do not think about is the answer to “Why are we defining a Service Catalog?” 701 more words


Event management within ITIL-ITSM and ISMS domains

Broadly speaking event logging from info-sec perspective is as follows (as laid down by ISO 27001:2013):

a) user IDs;
b) system activities;
c) dates, times and details of key events, e.g. 450 more words


The birth and context of Service Management

Last week we looked at the birth of governance in corporate and IT. We saw how the requirement for governance of IT has grown over the years. 726 more words


Brief IT service management for top managers (Trumpas IT paslaugų valdymas vadovams)

Enjoy and make value of our new presentation:
“Brief IT service management for top managers (Trumpas IT paslaugų valdymas vadovams)”

and join our advanced training: “ 15 more words


Top 10 Things Companies Don't Think About When They're Thinking About a Service Catalog

With a little bit of thought and planning, the Service Catalog can become one of the most valuable artifacts of an ITSM implementation….but it requires some thought and planning before starting!   1,157 more words


One of recurrent topics in my discussions on ITSM. What actually is SLA? How to achieve good SLA? If SLA should be 2 or 40 pages? 82 more words


Knowledge Centered Support

By Dick Stark

On Wednesday, RightStar and RightAnswers hosted a webinar, How Knowledge-Centered Support (KCS) Methodology Can Empower Your Service Organization. This “mini-class” described the methodology behind KCS and the value that good knowledge management (KM) provides. 479 more words