Tags » ITSM

IT people have to start customer care service

I don’t want to talk here about IT service provider to external customer or client, my post for IT people placed in the same organization with business departments. 221 more words

IT Management Consultant

ITSM 7 Error: Column does not Exist

This error recently occurred at a customer site when they were inserting a new record into External Contact. This can occur when the ITSM meta-data for a table is out of synch with the table structure.  39 more words


Graphic Design Service

I took Fine Arts, Major in Advertising at Far Eastern University. I am a graphic designer specialized and has a project base experienc on sales/marketing, corporate design, flash advertisements, UI/Website design, and ITSM/Service Desks. 68 more words

Incidents should be visible

One of reasons to employing IT people is to manage and resolve daily incidents, but not all organizations believe the helpdesk will be a very good tool to ease the communication between end users or customers and IT People, some of organizations use telephone, email or fax to report incidents to IT people, it’s applicable for small business, but what about 500+ employees with 50+ application and 200,000 customer? 164 more words

IT Management Consultant

Eating an Elephant: Service Catalog vs. Service Portfolio

During my recent BrightTalk webinar, “Five PDG (Pretty Darn Good) Reasons to Define a Service Catalog”, I was asked for my thoughts regarding starting the Service Catalog when the Service Portfolio was not in-place or defined. 684 more words


يعنى اية IT Business Analyst

ظهر فى الفترة الاخيرة Title جديد فى مجالنا IT و هو IT Business Analyst فضلت اسئل يمين و شمال حد فاهم حاجة لاسف مكنش حد يعرف ايتها حاجة قعدت ادور على النت لقيت اللى يقولك دة من افضل عشر شغلانات فى العالم .. 82 more words


Right Question, Wrong Answer?

Earlier this week I had the pleasure (well, mostly) of visiting another University to spend the day talking about ITSM, Change, Organisation culture and generally trying to pretend I wasn’t being interviewed for a job – something I’m evidently still trying to do. 800 more words

Higher Education