Tags » ITSM

IT Infrastructure Documentation. It can be done well!

In my opinion, every IT team should use a service like Doclan MDS to manage their documentation. Okay, so documentation as a service is a difficult topic to get excited about, but I really did and it has been absolutely invaluable to me. 504 more words

The ITIL cynic

“What is a cynic? A man who knows the price of everything and the value of nothing.”

Oscar Wilde

Sometimes I think most people see ITIL and ITSM as this. 634 more words


What does standards talks about Monitoring?

The word monitoring appears 47 times in ISO 9001:2008, 14 times in 27001:2013, 13 times in 20000-1 and a whopping 69 times in PCI DSS v3.0. 356 more words


First things first (2)

Second question I have raised prior to holiday break was:

What would You take FIRST into consideration, when combining ITIL and Agile?

Surprisingly over last two years only a few persons I have met would ever consider such question.

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First things first

Welcome back! After weekly holiday and few days for “tryout” run with business, fresh post and fresh thoughts:

Which process would You start with when implementing ITIL?

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Is self-service the ultimate nirvana for the law firm service desk?

Many service management experts predict that self-service will rise significantly. In theory this allows the IT service desk to reduce both time and costs of end-user incident management while enhancing the quality of service. 841 more words

Law Firm

ITSM/Saas Business Development/Sales Professionals

ESM Talent is working on behalf of one of our clients to find them the best Business Development/Sales people in the industry. Our client is at an exciting stage of their development and they have just moved into new offices. 168 more words