I regularly see LinkedIn posts regarding the selection of ITSM toolsets and criteria that may be used to make the final judgement. I have a number of criteria that I would consider and so thought I would post them here in the hope that they may assist someone. 1,429 more words
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Welcome to Part 1 of our In Focus Series: The Role of the Turnaround Artist / Transformational CIO. A person taking on this role is one who specialises in turning IT chaos in to order – and details the important role they can play in your organisation.
I’ve spent a lot of time over the years working in both corporate IT (“in-house”) and in the managed services / outsourced space.
Read Part 1 of my In Focus series to discover why having a proper Change Management process is essential and the questions you should ask your IT supplier to assure you that IT Change Management is being managed properly.