Tags » ITSM

Ramblings on RACI Matrix for Projects

A lot of things need to occur to get a project started. For the project manager, understanding the basics about the project – the goal, timing, budget are some of the tasks to getting organized. 584 more words

Project Management

JamesN903 reblogged this on LearnNOW @14emerton and commented:

Are you a PM, Consultant, or anyone involved with IT or Organizational projects? Then take some time to read this article. If after reading you are interested in more around ITIL, ITSM, or PM Processes and PM tools then poke around the site and #LearnNOW.

Backup and Disaster Recovery, What the difference?

Do you know what is the difference between backup and disaster recovery? Did you think before about those terms before?

All of us hear about backup, there is always a reminder in our life, you see it in smartphone and with software tips, but disaster recovery is not listed in our terms list it’s not in our dictionary. 309 more words

IT Management Consultant

Five PDG (Pretty Darn Good) Reasons to Define a Service Catalog

In my previous blog article, “Top 10 Things Companies Don’t Think About When They’re Thinking About a Service Catalog”, I said that the number one thing that businesses do not think about is the answer to “Why are we defining a Service Catalog?” 701 more words


Event management within ITIL-ITSM and ISMS domains

Broadly speaking event logging from info-sec perspective is as follows (as laid down by ISO 27001:2013):

a) user IDs;
b) system activities;
c) dates, times and details of key events, e.g. 450 more words


The birth and context of Service Management

Last week we looked at the birth of governance in corporate and IT. We saw how the requirement for governance of IT has grown over the years. 726 more words


Brief IT service management for top managers (Trumpas IT paslaugų valdymas vadovams)

Enjoy and make value of our new presentation:
“Brief IT service management for top managers (Trumpas IT paslaugų valdymas vadovams)”

and join our advanced training: “ 15 more words


Top 10 Things Companies Don't Think About When They're Thinking About a Service Catalog

With a little bit of thought and planning, the Service Catalog can become one of the most valuable artifacts of an ITSM implementation….but it requires some thought and planning before starting!   1,157 more words